Heartland America

I was hesitant to order from this company because the website seems like they specialize is cheap, poorly made merchandise. But after declining several pages of "special offers", my order was processed quickly, arrived promptly and in good condition, and seems to work great. Note that although they advertise free shipping, they add on a processing fee, so the total price is a few bucks more than expected.

1. They have a prominent order tracking tab-- good to see-- but when I checked it on Monday four days after I place my order it said the order was on hold--three days and three calls to cutomer service finally got a bright person who actually looked up the order and found that it had been shipped and gave me a real tracking number-- so don't trust the website they don't update it.
2. I prefer to give my cc number to a real person on the phone instead of using a website interface (Heartlands is a little shacky) as the sales rep totalled my order the amount was different -- shipping was higher than stated on the website-- after several cool responses from the rep I ordered it online-- they would not honor the stated shipping cost on the phone. Overall not impressed with their service.

The website does not state when items are rufurbished therefore, they are creating the illusion that they are selling new items at an extremely low price.
When I called to question the item, the first person hung up on me and the second person was extremely rude and treated me as if I was a burden. They will never get my money!!!

Avoid. Placed order on 6/11/06. Merchandise received was not as advertised on 6/11/06. Company will not reply to e-mail or fax.

Called customer service for clarification on 'free shipping' note on web page for product. Customer service confirmed that checkout page indicated nearly $20 shipping charge. I said that seems misleading. I was told by him that I was being extreme! I patiently asked to speak with a supervisor. Was put into a queue and hung up after waiting 20 minutes. I will not shop here in future.

I tried placing an order for a telescope (at a good price I might add). Although the page said free shipping, I was assessed shipping and a $2.95 "order processing fee". I spoke to an agent who said EVERYONE pays it. Not me!!!!!

Excellent radio! VERY nice look, and great sound. Shipped VERY fast, and the shipping was free! I highly recommend Heartland America!

Inaccurate display of items available. Failed to disclosed or get back to customer. Upon inquiry, it was disclosed that not in stock for a while, yet will not comply with free shipping on a more expensive order. Spoke with sales person and manager, and neither were helpful.

When comparison shopping on line, Heartland had the product I wanted at a good price and with free shipping. But when I tried to order, the order form consistently showed a $10.95 shipping charge. I called the 800 number, got a very articulate and pleasant representative and the matter was resolved instantly. She took the order and waived the shipping charge. I have ordered from Heartland in the past and have been pleased, even when something went wrong.

Wow I cant but feel liked i've stumbled upon a hidden treasure finding this site.. so much Stuff, and randomness i love it. Ha check out the lovers cusion and the long distance golf balls.

Everything I ordered was made in China and not made in the "Heartland America". All junk. Nothing was a good value. My 1250 watt power inverter would not even power 850 Watts. I got around to test it a few days after the return date so they refused to take it back. I am out $80.99 plus shipping. I will never order from them again.