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Herrschners.com

Herrschners.com

Overall service rating:  Store Rating: 2.0
Reviewed by 33 customers

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Showing 1-20 of 26 reviews Page 1 2   Next
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Overall Rating:Store Rating: 1.0
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Terriblely rude, Hang up on customers.

by , Nov 9, 2012
(Not Yet Rated)
My grandmother has been ordering from this company for many years, she would make calenders for everyone in the family, well she recently passed away, so I picked up the tradition.This being said, I didn't even think twice when I placed a big ...
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Overall Rating:Store Rating: 1.0
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BEWARE: POSSIBLE BAIT AND SWITCH

by , Aug 14, 2011 Rated a Helpful Review
BUYER BEWARE!!! I ran across Herrschners through a google search, saw their auctionsite, bidcrafts, and bid on a needlework project. I had to increase my bid to win so I visited the bidcrafts site several times, i.e. I KNOW what I bid ...
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Overall Rating:Store Rating: 5.0
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Shopping at Herrschners.com is intuitive and as fast as you want it to be.

by , Jul 14, 2011 Rated a Very Helpful Review
I used to love going to craft stores for my crochet/knitting addiction. I'd always find a sales clerk who loved the craft, too. We'd spend as much as 15 or 20 minutes bouncing ideas off each other. Those days are gone, at least in Sacramento. The stores ...
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Overall Rating:Store Rating: 1.0
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Herrschners bad business practices!!!

by , Apr 10, 2011 Rated a Helpful Review
I ordered a craft but did not get started on it right away. When I started working on it was over the 30 days. I found out the craft project had a defect in the material so I could not finish it. Herrschners would not replace the defective part or give ...
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Shockingly rude, disrespectful and unhelpful customer service department does not value Herrschner's customers

by , Mar 4, 2011 Rated a Very Helpful Review
I recently had to return a "rollaway puzzle keeper" to Herrschner's.  It was so puffy, it would not lay flat and pieces of the previously intact puzzle would fly everywhere you attempted to flatten the mat in an adjacent area.  Furthermore, the ...
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Overall Rating:Store Rating: 1.0
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BEWARE!!! Compare skein size! They don't tell you they sell half skeins of some yarn!

by , Mar 12, 2010 Rated a Helpful Review
BEWARE!!!!!! Herrschner's sells some of its yarn as skeins that are HALF the size of the same skein in a real store, but they fail to point this out. So what you think is a deal may not in fact be a deal. I learned the hard way. I bought what I thought ...
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The worst customer service I have ever experienced

by , Dec 10, 2009 Rated a Helpful Review
I placed my order for woven labels in the first days of November.  They said it takes 2 - 4 weeks for delivery.  On the 4th week I called to find out where my order is and no one could tell me.  They said it should be there any day, ...
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Don't waste your time or money on these clowns

by , Feb 5, 2009 Rated a Helpful Review
I have had nothing but problems with Herrschners since I ordered Cross Stitch supplies from them in January.  Seems to be the same problems that everyone else are experiencing.  Poor Customer Service.  As I am ordering from Canada I used ...
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Overall Rating:Store Rating: 1.0
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Gift card redemption nightmare, will not order from again!

by , Jan 2, 2009 Rated a Helpful Review
(Edited and updated 1/15/08)Received gift card for Christmas 2008, tried to place an order with the website but it would not complete the transaction.  I called to place the order on 12/26/08.  The person taking the order was pleasant ...
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Overall Rating:Store Rating: 1.0
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Frighteningly poor customer service. Stay away!

by , Nov 2, 2008 Rated a Very Helpful Review
I have purchased items from Herrschners a few times with no problems, however my most recent order has been a disaster, and I will not be dealing with this company again.  I ordered a quantity of yarn and a small notion which cost ...
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Overall Rating:Store Rating: 4.0
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With a Name Like Herrschner's, It Has to Be Good

by , Oct 11, 2006 Rated a Very Helpful Review
Let me begin by saying that I, personally, have never bought anything from Herrschners.com. But wait, faithful reader! Pray stay thy hand from the dreaded “Not Helpful” button of doom! Although I must confess there is little appealing to ...
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Overall Rating:Store Rating: 1.0
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Kits sold without instructions

by , Sep 25, 2006 Rated a Helpful Review
My mom, my sister and I have all ordered from Herrschners for over 20 years and have only positive experiences, but apparently they have recently changed the way they do business. I ordered two cross-stitch kits and received an email within 1 week saying ...
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Overall Rating:Store Rating: 1.0
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Herrschner's customer service sucks!
by ,Oct 22, 2012
(Not Yet Rated)
I ordered a Savannah Throw kit from Herrschner's Canada and found the yarn very stiff and uncomfortable to work with.  I had completed about four patterns when I contacted Herrschner's to ask about returning the kit.  I was told that
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Terrible customer service
by ,Oct 2, 2012
(Show)
Don't let the great selection fool you.  I have been waiting weeks for an order, customer service could not care less.  Thankfully my customers who are waiting for the products to be made from the yarn are understanding.  When I asked them
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Customer Service doesn't really care
by ,Mar 18, 2012
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I have never written a bad review online, feeling that the world is negative enough without my help. But my recent experience with Herrschners.com has driven me to let you know that their customer service is the worst that I have ever encountered. Not
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Overall Rating:Store Rating: 1.0
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Would not resolve problem of defective frame in painting kit.
by ,Aug 31, 2011
(Show)
I am a long time customer of theirs.  I had ordered a paint by number kit a couple of years ago, just recently completed it, and found out the frame included in the kit is defective.Customer Service refused to rectify the problem without a
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Be aware their advertising may be misleading.
by ,Jun 10, 2011
(Show)
I received my order and it was not what I expected. The 4 " fabric squares in the website picture are an assortment of solid color, batik-type fabrics. What I received were an assortment of print fabrics.   I feel the advertising is
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HORRIBLE CUSTOMER SERVICE!
by ,Feb 7, 2011
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Horrible customer service! I did not receive my package! I was provided a delivery confirmation # & it CLEARLY states that the package was delivered to my address, but I did not pick it up. I believe the post office put it in the wrong box.
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Smelly oily yarn and horrible customer service
by ,Dec 14, 2010
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I ordered Herrschners white UltraFleece yarn. It arrived in a half decent time and the order was accurate. The problem was that the yarn was discolored and reeked of oil. It smelled so strong it gave me a headache and made me feel ill. I have been trying
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NEVER BUY ANYTHING THERE AGAIN.
by ,Jul 20, 2010
(Show)
This company charges ridiculous amounts for shipping and handling.  I made a purchase and they charged me 9.90 for shipping and handling for 11 spools of thread. When I had to return them, I went to  the post office and the shipping cost was
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Showing 1-20 of 26 reviews Page 1 2 Next

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Date Rating
Overall Rating:Store Rating: 5.0
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May 27, 2004
(Show)

I've been looking everywhere, but no one had what I was looking for....
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Overall Rating:Store Rating: 1.0
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May 23, 2004
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I haven't received my latch hook kit - I received the latch hook tool - but I...
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Overall Rating:Store Rating: 4.0
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May 6, 2004
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The only problem that I had was with the auction items. It was described in a...
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Overall Rating:Store Rating: 4.0
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May 6, 2004
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It was an easy experience. I had a hard time finding the yarn and the store...
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Overall Rating:Store Rating: 4.0
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Apr 21, 2004
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I had the quilt hanger sent to my mother. I don't know when it was received...
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Overall Rating:Store Rating: 4.0
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Apr 18, 2004
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It was what I was looking for and everything went smoothly.
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Overall Rating:Store Rating: 5.0
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Mar 26, 2004
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I searched thru the phone book for a particular kind of yarn and could not find...
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Overall Rating:Store Rating: 5.0
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Jan 1, 2004
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LOVED THE SHEETS AND WOULD ORDER AGAIN THE SERVICE WAS GREAT AND MY ORDER WAS...
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Overall Rating:Store Rating: 3.0
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Dec 2, 2003
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Needlework lap stand had to be assembled. The screw assemble that held the...
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Overall Rating:Store Rating: 5.0
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Oct 31, 2003
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Excellent service - on-time delivery, easy on-line web shopping experience.
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Showing 1-10 of 10 surveys