I shop online a lot and when I was looking to replace my vacuum, I read a lot of reviews to decide which to purchase. Unfortunately, I did not read the reviews on the site from which I decided to purchase from. I came across homeannex.com while searching ...
DANGER!! DANGER!! LOOK OUT!!! Do not let the low prices, free ground shipping & flashy website fool you. "Outfitting the world's finest homes" -- what a crock. This "company" is a total dud. While dealing with them for nearly a month now, I can ...
I have been shopping on the internet for almost 10 years now, and I have never had such a poor consumer experience from any other shop. I should have looked here to see reviews about this company before I'd ordered from them, but I so rarely have bad ...
Worst experience I've ever had with an online retailer. I ordered two items at the same time. After repeated phone calls, emails and waiting two months I finally got one of the items and it was ok. The other didn't arrive until three and half months ...
Wouldn't order from them again. I ordered a sink, they told me it would arrive that same Friday, worst-case scenario on the following Monday. I called to check on the status of the order (because their on-line Account Login system showed NO shipping ...
NEVER AGAIN!! I'm rebuilding after Hurricane Katrina and needed some shower fixtures quickly. The web site indicated everything in stock and that it would ship within 24 hrs; I even called to verify and was assured this was correct, so I ordered ...
Web site says product needed 1-2 weeks lead time to ship. Upon calling, I was told it could ship in 3-5 days. 4 weeks later, I still do not have my merchandise. When I cancelled the order and disputed the charge with my bank today, I received this ...
Fresh from a just about perfect shopping experience with HomeAnnex. I have just had (seriously) my best online-shopping experience ever. I´m remodeling and needed two and a half dozen Eurofase recessed-lighting GU10 housings with their trims. I did a ...
Great prices & selection. Easy Web Site to navigate. Customer Service could stand some improvement. We ordered a Hansgrohe Kitchen Faucet. Easy to order and great pricing. It arrived right on time. However, I have a few suggestions for Home Annex ...
While undergoing a major kitchen remodel, I needed to locate some custom items with hopes of getting a great price. Service and timely delivery was also a big concern as my contractor was already underway and needed my items as soon as humanly possible. ...
This is the worst company that I have ever done business with! I am so mad at myself for not reviewing this site before doing business with HomeAnnex.com. On Jan. 9th, 07 I ordered a lamp from them. They charged my credit card immediately and then ...
I placed orders on Homeannex.com on 11/3/06 and 11/10/06 . The smaller items, some cabinet knobs and pulls, in my first order, totaling approximately $51, were shipped within an acceptable timeframe. The remainder items, seven light fixtures, in the ...
Two-thirds of my bathroom fixtures came right away. The rest of the order was back-ordered but never came. HomeAnnex representative was responsive at first and assured us it would come. They explained it takes at least 8 weeks for the manufacturer, ...
HomeAnnex is hands down the worst shopping experience I have EVER had. I purchased a cast iron tub from these people that I was told was in stock and would ship in 2 weeks. I was also told I needed to order a separate drain assembly, which I did. ...
The HomeAnnex Online store was discover when we did a word search for an Elkay sink and a Hansgrohe Allegro Faucet. We had a very pleasant shopping experience with the HomeAnnex Online Store. The shipping extremely was prompt. We received the ...
I was billed immediately after placing my order. It has been almost a month and the product has still not been shipped. I am wondering about the legitimacy of this website. Read more
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Jul 18 '07
Original order was not correct and and I caught it on a nemail. THey corrected it with second or that did arrive after the first. Read more
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Oct 05 '07
Was told one to two weeks for delivery and it has been over three weeks and have not received products yet. Could not track delivery online. Called customer Service and they could not tell me if the product shipped as it was a direct shippment from the manufacturer. Read more
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Jun 22 '07
I am already a repeat customer--after much shopping on-line, I found the best prices and variety at this location. Read more
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Oct 18 '07
Personable, timely, and professional. I only wish I would have discovered them sooner. Mike M. Read more
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Jun 23 '07
I placed my order on 6/6/07 I have received no tracking number, I spent over 45 minutes on hold on the phone only to be told it would ship tomorrow. Yeah right! I still have no tracking number on my account the only note is that it has been paid. I am very dissapointed with homeannex and wonder if I will ever receive my sink grid or if I will have to dispute the charge with my credit card company. Read more
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Jul 15 '07
After quoting a price which seemed in line with other vendors, the vendor emailed me and said that they quoted the wrong price and would need another $20 to ship the product. The item was in the $50 range to begin with so this was quite a jump. I cancelled the order and will not be doing business with this vendor in the future. Read more
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Sep 04 '07
Product was very poorly made and UGLY, not at all like the picture on the web site. I have sent 3 emails reguarding the return of the stain glass and as of today HAVE NOT received a response. Read more
My chief grip was that there was no indication of whether the items were in stock or how long it would take to deliver at the point of sale. I assumed since nothing was mentioned that all items were in stock and delvery time would be normal. As it truns out there deivery times are not normal and I consider ther approach deceitful. I needed the products in two weeks, and later learned hiden in the terms of sale that it would be 3 to 4 weeks. Customer Service took 3 days to rely, and not once did they address the issue. This organization is clearly not customer oriented; I know; I work for a Fortune 500 company that is. Read more
i was very surprised at how long my order took to ship -- after several days i still had received no notification that it had been shipped & contacted customer service to find out when/if (the website doesn't have a good feature to find out what is going on w/o contacting a person). customer service was quick to respond & i received my order when they said that i would.
HOWEVER, i need to return my order & requested the return label from the company on the day that i received the order in the mail. i'm still waiting (a week later!!!) to get it or verification that i will get it. apparently, this process takes between 10-15 days -- more than 24 hours seems WAY too long in my opinion.
i want to order something from the site to replace what i am returning, but am waiting to do so until i know that i can make this return. Read more
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Jul 04 '07
The only aspect of this purchase that caused me any concern was that I was given the UPS shipment tracking informtion by email before UPS actually had posession of the shipment. Because of this, I was unable to see any progress on the shipment for the first day, but once UPS had the shipment in their posession (the next day) I was able to follow its progress to delivery as promised. Very satisfied. Read more
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Jul 11 '07
good sellection but very high cost for "FREE SHIPPING" if you live in Hawaii. And with the very high extra cost, one would think that the items would have arrived by now Read more
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