Customer service nightmare! I ordered a set of dessert bowls and plates as a gift over a month ago. The website said they would ship in 1-2 weeks. That seemed like a long time but I'd seen the site listed in Money magazine so I figured they were ...
I purchased some appliances from homeclick.com. I had no intention of purchasing appliances online, nor did I really know that it was possible, but sure enought it is, and I did. I did this becuase as I was doing my research on the items I found ...
We needed a particular kitchen sink quickly and, since it was in stock at HomeClick.com and because they had recently filled an order for a water filter faucet without a hitch, we chose to buy from them. We were told by two different sales reps that if ...
I used homeclick for my purchase of fine china. I was looking for some new good china for the holidays, as I knew that I would have guests come in and out all month. I started looking a while ago, went to all the stores, department stores, and then ...
I placed my order with Homeclick.com (cliquidate/HomeDecor) before I saw the reviews, and I am regretting my decision. I tried to purchase a Danze Parma faucet and other bath accessories. Their prices were lower than everybody else I've checked ...
Poor Customer Service – DO NOT BUY! First of all, HOMECLICK.COM is not an “Authorized Dealer” as they had stated on MSN shopping page. This is per the manufacture of the product. (I Note that this has since been removed from MSN page, I assume my ...
Forewarned is forearmed. I'd like to share information that would have been helpful to me in advance of placing a HomeClick order. I've gathered these facts as things have gone from bad to worse with my order.HomeClick is located in ...
I found homeclick from shopping.com and they had the low price on a faucet that I saw, and knew that I wanted. I called the sales staff to see if it was in stock, and it was. I was a little hesitant to order from them because A: I never heard of ...
I had a good experience with Homeclick ordering some bathroom hardware. I had found the Toto pieces I wanted including two towel bars and a toilet paper holder. Homeclick had good information regarding product specifications and the site shows all of the ...
HomeClick is by far the worst vendor I have ever done business with. Their prices are great and product catalog is broad, but their customer service is by far the worst I have ever encountered. I used HomeClick's registry option for my wedding in May ...
Ordered a Jacuzzi air tub worth about $2500 from them and some additional accessories. Told me everything was in stock and being shipped. One week later received a voicemail that the tub was actually on a 3 week back order. Called in 3 weeks was told ...
We ordered some high quality shower fixtures and valves from Homeclick.com for our house renovation on June 13 and 14. We checked the "availability" of the items online before we placed the orders. All items had "a lead time of 2-3 days" the web site ...
I ordered 3 items on 12/8 and 2 on 12/9. The website was sluggish both times and I had trouble getting checked out because my items went poof. So I had to go put them in my cart again. Took way too long to complete the transaction on line. I got ...
I ordered a dishwasher that was packed perfectly on the pallet. I unloaded it and came to discover that the door to the dishwasher had been hit so hard as to bend the sidewall of the dishwasher. My best guess is that a forklift would have had to punch ...
I placed an order for 2 large high end home products. Online stated that they were in stock. Email confirmation of order (in-stock, ship within 2-3 business days) was completely contradictory to online web status of order, (1 item On-Order, ship time was ...
Their web site was easy to navigate. I found and ordered the merchandise I wanted with no problem. When the two boxes arrived, about a week later, they were well packaged to prevent breakage. I would order from them again Read more
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Oct 13 '08
Overall, it was a quick, efficient shopping experience.
Regarding the customer service, though the people I dealt with were pleasant, they were unable to cancel my initial order within 4 1/2 hours of placing it, which leaves me with an extra toilet (Toto Drake) that I need to return at my own expense, which I find unacceptable.
I find it hard to believe my initial order could not be cancelled, since the customer service representative told me the cancellation was made and I would receive a confirmation in the morning. What I received instead was an apology for not being able to cancel it, and instructions on how to contact customer service to request a return authorization.
The return authorization should have been automatic, and I should have been told to refuse delivery without being charged a restocking fee.
I would like to receive prepaid UPS return labels (two parcels: tank and bowl) to ship this toilet back for the same shipping I was charged ($0.00).
I am very pleased with the Toto Dalton toilet that was ordered after I cancelled the first, and I would like to purchase another, but I first have to get the Drake back to you.
Thank you for your time.
Steven Van Houten, 603 354-7648. Order #689358
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Feb 26 '08
I found & ordered what I was looking for at a lesser price than advertised on other sites. Order was received in a timely manner and in good condition. I am pleased with the service and the product. Read more
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Dec 10 '08
Homeclick shipped the bulky laundry pedestals to my billing address in New Jersey instead of to the shipping address in Rhode Island, and they have not replied to my email alerting them five days ago to this shipping error and asking for a prepaid reshipping label. Read more
I order ornaments each year and have always been extremely satisfied. Read more
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Feb 26 '07
It's very good phurse experience. Good price and good service. reliable. Read more
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Nov 02 '07
I am still awaiting delivery of the china I ordered. The website had indicated the pieces were IN STOCK and supposedly ready to ship with a shipping time of 5-7 days, so I expected the items by now. When I called HomeClick.com this morning, I was told "sometimes the vendors are slower" and "the latest shipping date we have is Nov.6th so it might take 7 days later than that". So now I am waiting. I think HomeClick should indicate clearly that such a delay is likely or possible, especially when ordering items that are fairly expensive ($243). They also do not indicate how to track orders and shipments as clearly as many other website vendors. At this point, I might not order anything further from them. Read more
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Aug 18 '04
I just happend upon this website and am most pleased. I just purchased a service for 12 plus accessories for my niece's engagement. She was listed at Bloomingdales, and I saved almost $600 by purchasing at HomeClick. I have told everyone in my family as well as my friends about it. Read more
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Aug 17 '06
Call me crazy, but I wanted a bold polka dot shower curtain and was having a very hard time finding it at the typical linen stores. After a brief search I came upon it at HomeClick.com. It is very cool. It came basically on time and I am delighted!!!!!!!! My girls love it too. Read more
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Dec 24 '07
User friendly site. But the item lacked information. Read more
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Mar 04 '08
Great web site, products and Prices I will but again. Read more
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Dec 29 '07
The product I ordered was eventually (six months later) determined to be not just backordered but not available. It took some time to try and cancel the order but eventually after some emails and a long online chat session, and waiting a couple more weeks, everything was cancelled and my money refunded. The customer service was great, everything just took a long time. Read more
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Feb 21 '09
I looked for these plates as a gift in my hometown but was not able to find them. I found them on HomeClick.com at a very good price and the quantity that I needed. They "arrived alive" to the giftee's house...she was thrilled with them as they are hard to find. Read more
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Jun 08 '08
I am very happy with the service, price delivery from Homclick and will order from there in the future. Read more
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