Home Gym Superstore

ONLINE SHOPPERS BEWARE!! Shipping charges will be added to products advertised with "Free Shipping"; I received no response to 3 separate emails, sent over 10 days; the product was never shipped,but my AMEX was charged immediately - even though the product was listed as available for shipping in 1-2 business days; no live person will answer the phone; I received no response to voicemails left in the system; I may only get my $400 returned to me by initiating the dispute through my credit card.

I bought a BandFlex Gym. Everything went smooth. They provide online tracking of your order. The order was promptly shipped. Unfortunately, the packaging of BandFlex is absolutely inadequate and the gym arrived badly damaged. I called and right away a new order was placed. A couple of days later UPS delivered the new gym (again not in perfect condition but this is a manufacturer's problem), and picked up the old one (at no cost to me, of course).