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Hot Tub Works

Hot Tub Works

Overall service rating:  Store Rating: 4.5
Reviewed by 223 customers

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Showing 1-20 of 284 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Next
Date Rating
Overall Rating:Store Rating: 1.0
 

VERY BAD EXPERIENCE. STAY CLEAR!

by , Nov 11, 2013 Rated a Helpful Review
DO NOT DO BUSINESS WITH THIS COMPANY!!!  THEY DO NOT STAND BEHIND THEIR PRODUCT (HOT TUB COVER).  CUSTOMER SERVICE IS ONLY EXISTENT IF YOU HAVE NO PROBLEMS.   Thirty days after purchasing a hot tub cover from this company,   ...
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Overall Rating:Store Rating: 5.0
 

Awesome buying experience

by , Apr 19, 2013 Rated a Helpful Review
The old hot tub cover was water logged and weighing about 100 pounds.  The hubby said he was getting a hernia just moving it around. So, time for a new one.  I started with the usual suppliers, a few nearby and one 800# we'd ordered from before ...
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Overall Rating:Store Rating: 5.0
 

Hot Tub Works you guys Rock!!!

by , Oct 12, 2012
(Not Yet Rated)
To all you hot tub owners out there just wanted to let you know that if you are looking for a new cover in the near future Hot Tub Works is the place to get it. The customer service people couldn't be more helpful if you have any questions during the ...
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Overall Rating:Store Rating: 5.0
 

Ozonator a break-through technology

by , Apr 11, 2012
(Not Yet Rated)
I just can't say enough good things about this company. I've made two purchases through them so far. The first was an ozonator that was recommended to me by a friend. He got his from another place for twice the price I ended up getting mine at Hot Tub ...
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Overall Rating:Store Rating: 5.0
 

Helpful even when you have no intention of buying (bought anyway!)

by , Mar 28, 2012 Rated a Very Helpful Review
I had a issue mess with my tub a couple of weeks ago. I had let my teenage son and his friends have a pool party. For reasons still unknown, my son decided to add more chlorine to the tub, and the water pH was thrown WAY off. I hadn't quite dumped that ...
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Overall Rating:Store Rating: 5.0
 

Rich looking cover was very easy to order

by , Mar 15, 2012 Rated a Helpful Review
We just got our cover delivered this morning. We had it unpackaged and on our hot tub within an hour. The packaging was really solid, because despite a huge dent in the corner, the cover was undamaged. I guess that's the care that comes from a small ...
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Overall Rating:Store Rating: 5.0
 

Smooth transaction Great products I'm now a Regular.

by , Jan 20, 2012 Rated a Helpful Review
Great buying experience for me.Went to my local dealer to pick up a spa filter and they did not have one in stock for me.I bought the tub from them so I kind of expected themto carry items I might need.So they tell me they have to ...
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Overall Rating:Store Rating: 5.0
 

Best value for my Online Purchase ever!

by , Jan 9, 2012 Rated a Helpful Review
Well...... We got the cover, and the delivery people couldn't be better, the cover is exactly.......err....let me say, better than I expected.....and yuor customer service folks are second to none.  Thanks for the good communication and the ...
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Overall Rating:Store Rating: 2.0
 

Good hot tub cover; slow delivery; poor communication; BEWARE the spa blanket

by , Jan 4, 2012 Rated a Very Helpful Review
We recently bought a spa cover from HotTubWorks.com.  The spa cover itself is fine and was reasonably easy to order from the options available.  BUT:Problem #1: shipment was slow... it did not occur until about two weeks later than the ...
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Overall Rating:Store Rating: 5.0
 

Very good service for online company, or any company for that matter

by , Dec 29, 2011 Rated a Helpful Review
This was a pretty straight-forward transaction. I needed a hot tub cover and Googled “hot tub covers,” and they were pretty much at the top. That was pretty impressive. Getting good search results on Google isn’t very easy, so you know ...
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Overall Rating:Store Rating: 5.0
 

Buy with Hot Tub Works, NOT with repairmen!

by , Dec 29, 2011
(Not Yet Rated)
My Jacuzzi recently fried. It wouldn't turn on at all, so I had to call a repairman. They determined I needed a new spa pack, which to those unaware like I was, is the electronic component that regulates the jets, temperature, and all those lovely hot ...
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Overall Rating:Store Rating: 5.0
 

Exceptional customer service, product works perfectly

by , Dec 29, 2011
(Not Yet Rated)
I've had my cover from Hot Tub Covers for about 8 months. I was concerned buying it online because we have a kidney-shaped tub that can be hard to measure and fit. The last thing I wanted to deal with was installing it, finding out it was the wrong size ...
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Overall Rating:Store Rating: 2.0
 

no communication and no delivery

by , Dec 16, 2011 Rated a Helpful Review
Ordered a cover and a cover lift from HotTubWorks.Com  in October '11 they took the $750.00 on the order.. Partial shipment of the cover lift came (3 weeks or so) but have written several emails for update on the whereabouts of the cover; no reply ...
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Overall Rating:Store Rating: 5.0
 

Used for condo public area, very satisfied

by , Dec 9, 2011 Rated a Helpful Review
I’m an older gentleman, 60 years old, who was advised by my doctor to try using a hot tub to relax my tensed lower back muscles and to help with my arthritis. I live in a condominium complex with access to a hot tub, but I had a hard time getting ...
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Overall Rating:Store Rating: 5.0
 

5 years later, still going strong

by , Dec 9, 2011
(Not Yet Rated)
My cover and lift from this company has lasted me over 5 years. This may not sound like a lot, but in a day and age when manufacturers skimp so you’ll have to keep repairing and replacing at your cost, I have to acknowledge and commend an honest, ...
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Overall Rating:Store Rating: 5.0
 

Consistently great selection, prices, you name it

by , Dec 9, 2011 Rated a Helpful Review
I ordered the umbrella from this website about 6 months ago. I was a bit concerned when I received it and realized there was no assembly required. I mean, usually that’s a good thing, but I didn’t exactly want something hanging over my head ...
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Overall Rating:Store Rating: 5.0
 

Replaced "wrong" order, even though it was my fault. Great service!

by , Dec 9, 2011 Rated a Helpful Review
I just wanted to say how much I appreciate and value the service of Hot Tub Works. I was a bit upset with an order, and it wasn’t necessarily their fault that my order was messed up. I guess it was more me not being able to make up my mind on the ...
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Overall Rating:Store Rating: 5.0
 

Helped me even when the problem had nothing to do with them

by , Dec 9, 2011
(Not Yet Rated)
The jets on my hot tub seemed to be clogged. I thought, at first, that this was a problem with the chemical supplies I bought during a sale at Hot Tub Works. You get what you pay for sometimes. I called them up to see what in the world was going on, ...
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Overall Rating:Store Rating: 5.0
 

Custom ordering so easy, a child did it!

by , Dec 9, 2011 Rated a Helpful Review
As an early Christmas gift, my daughter got me a new jacuzzi cover. I have been complaining about the sagging and soaking of our old one, so she took the initiative to find us a new one. Get this: she’s only 12! Now, my husband had to step in ...
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Overall Rating:Store Rating: 5.0
 

Best online buying experience ever!

by , Dec 3, 2011
(Not Yet Rated)
Many of us are very wary when ordering online, especially for major, expensive purchases. In fact, my husband and I made a bet on whether or not we’d be able to leave a 5/5 star review all over the internet when all was said and done with Hot Tub ...
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Showing 1-20 of 284 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Next