HotelClub.com

Never ever use this company. I cancelled a booking i had made a few days before i was due to arrive at the hotel and got an e mail from hotelclub saying i would get my refund minus any charge the hotel made. When i got home from holidays i contacted hotelclub about the refund and they told me that the hotel in question had charged a full nights accommodation. I contacted the hotel direct and they told me that they hadn't charged them anything for the cancellation. I contacted hotelclub again to be told that there are no refunds up to 9 days before arrival. Ive given up hope of my refund... Robbing lying crooks

I turned up to my hotel booking in Galway, Ireland on a bank holiday weekend to be told the hotel no longer offer rooms through Hotelclub there was no spare rooms in the whole city so we had to travel to family 100 miles away then back in the morning for our flights.
I have been waiting 2 weeks for an answer on my money back/compensation but have had nothing while my £80 is sat gaining interest with them

Do not buy from Hotelclub.com
Their communication was horrendous, they charged our bank account without consent and when they knew they made a mistake would not refund our money, but told us to write a formal complaint in order to get a refund.
Customer service was the worst I have ever received and feel totally ripped off.
Take my advice and think twice before you use HotelClub!

We used Hotelclub on several occasions without any problems. However, our last booking was for a hotel in Valencia, which according to the Hotelclub website included breakfast. At checkout, we discovered this was not the case and as the voucher which we had received from Hotelclub (after booking) did not state that breakfast was included, we had to pay the hotel. On returning from our trip, we complained to Hotelclub who took the attitude that as it was not stated on the voucher, they were not liable and that any innacuracies on the website were the hotel's responsibility. Therefore, it appears that if you make a booking with this company on the basis of what is advertised on the website, you may not always receive what you expect.

Awful - turned up at the hotel with two tired young children having paid weeks in advance (luckily on my credit card) only to be told they had no record of my booking and had never heard of hotelclub.

The number on my receipt did not work and eventually got through to someone in their sales team who told me if I e-mailed in they would refund all my money. I duly did this and have not had the courtesy of a response.

Even if I get a refund this is not the point - luckily the hotel had one spare room which four of us squashed into. The customer service has been awful and I would advise everyone to stay well away from this company.

I have just escaped from the nightmare of a fake booking through hotel club. They "confirm" the reservation and debit the card immediately. Upon contacting the hotel, they have no knowledge of hotel club, no booking and no notification of a booking. When this is presented to hotel club, they respond saying they will confirm the booking immediately, but do not.

In desperation the user then books directly with the hotel, cancels the hotel club entry and pays a cancellation fee to hotel club (for a booking which was never made in the first place).

This is a clever scam and one best avoided.

Avoid this mob like the plague. I think the other comment was definately written by someone who works for them. They are very untrustworthy, unhelpful, will take your money with no refund possible and do not have any confirmed hotel bookings.

Absolute rip off. I cancelled the booking less than 2 hours after making it, with 2 days notice due to a family emergency and still got charged one nights accommodation + booking fee. Do not recommend these people at all. Be very careful.

I would not recommend using this service. I booked a room through Hotelclub and chose the option to not be offered an alternative hotel. When I arrived I was told that the hotel did not have any rooms available despite having a so called confirmation voucher from Hotelclub. I was redirected to another hotel which did not have adequate parking for the trailer I was towing and was forced to refuse the reservation. I was left with no place to stay after driving over 500 miles one way. I attempted to contact Hotelclub's customer service, but no answer. I've sent six emails and placed two phone calls and have yet to get a response.

I have a compaint with Hotelclub for booking an apartment in New York. They charged me 200 USD calling it a deposit.

Whereas their booking conditions describe this amount as an advance to secure the booking, the remainder to be paid at the hotel.

Then in NY the hotel charged me a separate bill excl. the 200 USD.

After several mails avoiding the matter, Hotelclub now calls these costs not a deposit nor an advance but reservation costs.

This is a ridiculous amount but if it had been termed reservations costs it would have been clear.

I find that Hotelclub misleads customers and treats them badly.

Booked a room for 4 days in Sri Lanka and the hotel had not heard of me. Took me a week of arguing with hotelclub who insisted they had made the booking only to confess 24 hours before I was due to fly that no room booking had been made. 
Stay away!

it is misleading not to say a cheat on the part of hotelclub to affirm that they can give you instant confirmation.that is not the case .i experienced it.