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Hudson Reed USA

Hudson Reed USA

Overall service rating:  Store Rating: 2.0
Reviewed by 26 customers

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Showing 1-20 of 37 reviews Page 1 2   Next
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Overall Rating:Store Rating: 1.0
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Some stuff OK, some stuff terrible.

by , Aug 28, 2013
(Not Yet Rated)
We did two bathrooms with Hudson Reed fixtures.  I will say that both our contractor and his plumber found their stuff hard to deal with, especially thier shower arms.The basement shower went well, however the ceiling mounted shower arm ...
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Overall Rating:Store Rating: 1.0
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Gigantic FRAUD!!!!!!!!!!!!

by , Aug 10, 2011 Rated a Helpful Review
Purchased bath faucets June 13,2011.  They arrived smashed, with scratches,  bent pipes and screws.  There was nothing salvagable. We immediately took photos of the damaged packaging and close up pictures of the damages to the faucet and ...
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Overall Rating:Store Rating: 5.0
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Great design, heavy duty construction, and they follow through with mistakes

by , Jul 23, 2011 Rated a Very Helpful Review
I ordered the Tiamo shower from them. The story is good, then not so good, then excellent. I recommend them. The design is great---very minimalist and sleek. When it arrived, it appeared to be very solid brass, well constructed. ...
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Overall Rating:Store Rating: 5.0
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Excellent product very pleased

by , Jan 17, 2011
(Not Yet Rated)
I wanted to use the product for a while to be sure that I wrote an accurate review: I have been using my Hudson Reed Pura-Twin shower for 6 months now and have been very pleased with the product. I am an architect and I chose the product because I wanted ...
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Overall Rating:Store Rating: 5.0
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Outstanding fixtures, lightning speed shipping.

by , Aug 12, 2009 Rated a Helpful Review
We felt we had to write this review because if we had checked reviews many years ago when we first ordered from Hudson Reed we would have been short-changed. We were shocked to read the negative reviews. We did NOT have the experience others seem to ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE- FAT CHANCE GETTING A REFUND!

by , Nov 14, 2008 Rated a Helpful Review
I purchased two sink faucets and one Roman tub faucet and one shower faucet and control. The only one I have not had break yet is the shower. The faucets looked great, however both sink faucets broke beyond repair within a year. The Roman ...
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Overall Rating:Store Rating: 3.0
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Great customer service, not so good product.

by , Jun 6, 2007 Rated a Helpful Review
I actually had a different experience than most with this company. I ordered a thermostatic shower valve and a couple of other valve components from these guys. The valve looked great in the picture online and looked pretty good to me when I received ...
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Overall Rating:Store Rating: 1.0
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Don't even think about it - cheap, cheap, cheap.

by , Jan 1, 2007 Rated a Helpful Review
I purchased the Earl radiator/towel warmer to be the main source of heat for my small bathroom, since it ties directly into a hot-water heating system. I was very excited about it because it was just the right size and the right style for my ...
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Overall Rating:Store Rating: 2.0
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Bad

by , Mar 14, 2005 Rated a Very Helpful Review
I am not sure how to begin describing how poor this company is. I have so many problems with their service and the products themselves. It seems that they have just recently began selling in north America and they did absolutely no research on the ...
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Overall Rating:Store Rating: 1.0
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don't buy
by ,May 23, 2013
(Show)
terrible products. will have replaced exposed shower twice. once with Hudson Reed. am now looking for replacement by a more reputable companytowel warmer failed w/in a year. have not bothered to replace as it's a non essential
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Should have burnt my money instead of waisting it here!!
by ,Sep 18, 2012
(Show)
Don't walk! Run from this joke of a company. Product showed up completly smashed. Returned it and never seen my money again. Tried 16 times to get in contact with someone to see if I could get a refund, complete dead end every time! Do not waist your
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Overall Rating:Store Rating: 2.0
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Worst concealed valve
by ,Sep 3, 2012
(Not Yet Rated)
Ordering is easy in their website, but FYI if you are ordering it from USA you will be charged with a currency exchange.Looks.. Really nice but dont let that deceive you, once installed you will see the problem, it LEAKS! We installed our 3w valve
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RUN AWAY- poor quality products / terrible service
by ,Aug 31, 2012
(Show)
After 1 year, the chrome on their faucet started to discolor.  I went back and forth with their customer with no resolution.  It was my tough luck. You have a choice where you purchase plumbing fixtures - look
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Product is fair to good, but warranty is bogus and worst customer support anywhere!
by ,Feb 22, 2012
(Show)
 The warranty claims 10 year "quibble free" but every part they say is "like your tires on you car. They've not covered". Even a big brass handle that attaches to a tiny piece of white metal (design flaw), is "...like the tires on your car", so the
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Not recommended
by ,Feb 7, 2012
(Show)
Hudson Reed is not a good company to buy from.  Yes, the product looks good,  it is affordable. However, it is poorly designed, and Hudson Reed doesn't know how to make it work.  Handle falls off the shower installation, poor water flow,
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The worst experience in shopping online
by ,Nov 2, 2011
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I had the worst experience in online shopping with this company. The order was incomplete and I had to send 4 e-mails and call England, where the head office is located, 5 times before they partially completed my order. The whole experience
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Poor product, terrible customer service. Do not purchase from Hudson Reed!
by ,Apr 4, 2011
(Show)
Purchased a shower valve, rain shower head, and a hand held shower from Hudson Reed. The quality was so poor that our plumber refused to install it. He said the valve fittings would leak (inside the wall) because they were only threaded fittings with an
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Terrible products and worse customer service
by ,Jan 17, 2011
(Not Yet Rated)
Products are very poor quality and customer service doesn't exist.  They won't reply to chats and will not answer phone calls.  I have had so many problems with the products from leaks to valves  and thermostats not working.  Save
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Worst experience ever. Worst customer service. Incompatible faucets
by ,Dec 6, 2010
(Show)
Honestly I am very dissapointed. I ordered thermostatic valve and set of 4 jets. The body jest have different threads than any american standard, not usable here in the US. Opened a ticket at their website. 5 days have passed - still no answers. My 5
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Overall Rating:Store Rating: 2.0
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Be cautious about ordering from this company!!!
by ,Sep 10, 2010
(Not Yet Rated)
I would not suggest buying from this company. The prices are GREAT and the products are high quality. At first everything seemed great...product arrived in a timely matter, and looked great. The plumbing sizes do not fit American plumbing as stated but
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Date Rating
Overall Rating:Store Rating: 4.0
 
Sep 17, 2013
(Not Yet Rated)

I sent several email questions about the products I was looking at. Response...
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Showing 1 survey