In the Swim

DO NOT ORDER FROM THIS COMPANY! I ordered a filter from this company on September 18th. A month later and I have still not recieved my product. I called after a week when I was supposed to get the filter and they told me the item was on back order even ...

This company is so dishonest and misleading in a number of ways.   First off is they claim free delivery, but charge a handling fee on every single order.  To me that is a shipping charge, and they should state it that way.  ...

This is my third season ordering products from In The Swim. Products are usually in stock and recevied promptly. Service is good. Prices seem to be good although I don;t like the handling fee they attach to each order. (Why should I have to pay for them ...

I have been a customer of In the Swim for a few years and been satisfied with their products and shipping. I had not used their customer service department until my latest order. It has been a very bad experience. I recently ordered a pool cover ...

In The Swim is awesome !! The first time I ordered with them was when we went to close our pool that we bought used. After getting all the chemicals in it and then go to put the cover on it was too small. We live in a rural area and would have to drive ...

Those who own swimming pools and/or home spas know that the addition of these types of recreational facilities can bring many hours of enjoyment. But with the endless amounts of fun comes the constant need for maintenance and repair. One can shop at a ...

I have shopped at In the Swim through the catalog and online and am completely happy with every aspe ...

There was a point in time that I said I would never own an above ground pool. Well… know the saying… Never say Never! Looking at the above ground styles of yesteryear, comparing with today's assortment, I would have to use another cliché,...

Horrible, shipped wrong product refuses to make it write..dont use this company see bbb complaints...They fail to make a $690.00 order right and want to charge me again to fix it and they are the ones that shipped the wrong product! If you have a problem

Got an email from Pool Center for clearance items.  I looked at In The Swim for a comparison price.  The price was the same at both and In The Swim said they had free shipping.  When I went to order, I found they have a handling chasrge

I ordered a pool heater from this company. The heater arrived damaged but I did not discover the problem until I started to unpack it. In The Swim refuses to replace the unit because they claim it is shipping damage and is the shippers responsibility.

Ordered a solar blanket reel system made up of base stands and the tube assembly.  Base stands arrived in a week, where are the tubes?  Called customer service to find out that the tubes are on back order and will not be available for at least

DO NOT ORDER from this company!!! Once you order from them you will get on their mailing list of paper catalogs and never get off. I get atleast two catalogs a week from them and have tried for months to get them to stop sending but I guess that is

Take my advise.  Never and I mean never order a actual ppool from In The Swim.  They will confirm whenordering that the pool is in stock.  They will tell you that it is shipped by the manufacturer by 7 to 10 days.  Mysteriously then

I ordered $1,131.46 of supplies from them. A shipping issue (since every order shipped separatly) has occured. EVERY time I call I get a different answer. One person told me the pool was backordered, another said no it was not backordered and I

i ordered 50lbs of bromine months before i opened my pool only to experience problems which ultimitly lead to to the bromine being bad,so i called In the Swim to talk to a supervisor and she said that there is nothing they can do about replacing this

Their "Hydrotools Swimline BACKWASH HOSE" is JUNK.  Otherwise, I have been extremely happy with their products  and quick delivery, their customer service reps and their return

Forget about next day delivery. Ordered my pool chemicals because we were supposedly in the 1 day delivery area, hoping to get the pool ready for the Memorial Day Weekend. Well that didnt happen. I'll drive 30 minutes to the pool store next

Shopping with In the Swim has been a nightmare.  I ordered a $1400 pool cover and received a 10 feet too short pool cover.  We even had an owner of a local pool company come and measure our pool to double check our measurements.  It was

For Christmas this year we ordered a backyard skating rink from intheswim. Never having used them before i was hesitant. Shipping was soo fast, unfortunatly there was a problem with the liner and had to return it. Since I thought there wouldnt be enough