Inkjet Superstore

  I purchased a set of high-yield Canon cartridges (color and b&w) from this merchant (read: "rip-off artist") in January 2008. I did not need to install them until this week (June 2009), so they have remained sealed in their original packaging ...

This is my first time using the Inkjet Superstore Online and I have to say I am very disappointed. I placed my order 7 days ago and I just received an email saying the my order was shipped out today! The site claims that 99% of orders placed before 3pm ...

It was the most unprofessional "service" I experienced and I am a long-time online shopper. I have shopped at sites that only use PayPal payment, and even at places that sounded a little "off" but took the chance and was glad I did. This Was NOT the case ...

Inkjetsuperstore.com is awesome. They ship fast and i have had no hassles with them. The product they shipped to me was of OEM quality (not OEM though) and was less than 50% the cost of the OEM product. I would definiately shop at this website again, ...

I will NEVER shop at Inkjet Superstore ever again . I ordered over $100 worth of inkjet cartridges. In the beginning, the customer service was very good in terms of backing their product with exchanges. BUT when it turned out that all of the inkjet ...

I would NOT shop at Inkjet Superstore again. In my online shopping experiences, I have never had such a terrible time getting after-sale support. Inkjet Superstore does not, in my opinion, provide a pleasant online shopping experience for its customers. ...

This was my first experience with this merchant. I oversee the operations and procurement of IT for the University and we are looking for a new vendor to supply us with toner and supplies for the hundred or more laser printers, copiers, and fax machines. ...

"Delivery Speed" as expected UPS."Order accuracy",it was the right cartridge, but it was defective."NO Customer Service" to speak of, you e-mail them which is the only way they will communicate with you .They will get back with you most of the time, ...

Ordered a compatible drum for my laser printer- site claimed same day shipping on orders made by 3pm PST. Made my order at 10am EST- item did not ship after TWO days. Could not get Customer Service on the phone at all- always got a "the extension ...

Great prices, speedy delivery, and an easy to use web site.  I'm a steady customer, for all of my toner needs.  

Inkjet Superstore is great. I ordered a cartridge on line for my HP LaserJet 4+ on a Tuesday via ground, and had my order delivered by the following Monday. The cartridge worked as expected. I would definitely order from this vendor again. On line ordering was easy and straight forward.

Worst online experience i have encountered.  shipment promised, credit card charged, was told 2 weeks after purchase they could not supply product even though shipment was promised through customer service twice.  then order was closed without any prior notification.
stay away from this one. poor customer service, unknowledgable customer service, poor communications with customer. overall satisfaction? there was no satisfaction with this online experience. the only 200 words i could provide are poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service.  then their answer for the inconvenience was to offer a 5% discount on my next order.  they must have been amused by their offer, as why would someone place another order with such a poorly operated company.

I just want to say AWESOME! Just put in the new drum, reman toner and it is up and running. (XEROX copier) Also installed reman toner in Samsung laser printer. The web sit is so easy to navigate, the shipping confirmation was fast and the delivery was just 2 days and 5 days respectively. I only wish I had the money to order more stuff =)
James Moore
North Port

DO NOT BUY FROM INKJETSUPERSTORE.

I recently ordered Epson OEM ink for my CX7400 printer. The suggested ink was cartridge model 88. I ordered a 3-pack of color ink and a black ink cartridge.
The injketsuperstore web site "claims" to have the lowest prices, yet I discovered, after the fact, that the Epson site offers significantly lower prices and free shipping if you order two or more items.
When I got the cartridges, and installed them into my printer, none of them were recognized.

The InkJetSuperStore policy for OEM products is that they do not stand behind the OEM product they sell you. I have to deal directly with the Manufacturer (Epson). I might as well buy from Epson.

DO NOT BUY FROM INKJETSUPERSTORE.

Delivery speed. Really fast.
Customer service - None
Satisfaction - zip. Their website says 100% Satisfaction - WRONG!!!!
Order accuracy - Don't know.
They sent my order ($68.00) for ink cartridges to the wrong address - NOT THE ONE I SPECIFIED ON MY ORDER but a 6 year old address that was inadvertently left on PayPal.  Agreed that part of the mistake might have been mine but I have placed 2 or 3 orders a month for the past 6 years and no one else ever sent anything to the wrong address (which is why I didn't notice it).  Every other business has mailed merchandise to the address I give them on the order.  There is no discussing this problem.  They mailed the order.  Too bad if its the wrong address.  There is no effort to compromise on any sort of solution.