Inkjet Superstore

Horrible store. I have 2 printers. 3 of the Lexmark cartridges I ordered were absolutely dry and did NOT work at all. A very expensive Samsung ML2010 also did not work. I got absolutely no response to emails about their so-called Money Back guarantee.

My time is worth something. But at Office Depot I at least know I'm dealing with a real company that will back whatever it sells.

Would NEVER shop at Inkjet Superstore again and have warned all my friends about my experiences!

I needed replacement parts for my printer ASAP and paid extra for FedEx 2 day shipping since they had the parts in stock. NO COMMUNICATION as to the status of the order (like their website says) and I had to keep calling to find out where my items were. They do not answer emails and are not all that competent on the phone either! All I got were excuses about problems in shipping, problems with FedEx...I'm still waiting on my shipping refund confirmation email! Bad, Bad, BAD SERVICE! I will definitely NOT be shopping here again!

This is by far the WORST company I've ever done business with. Every order I've placed has had a problem with it. They're always out of stock so your order just sits there until you call to ask why it hasn't been shipped. When you do call or use their online customer service chat they say an item was out of stock and they'll remove it and your order will be shipped today. They offer 5% off to compensate for their lack of customer service, it's not enough. What makes this the worst company is that they don't care. They say sorry for your order not being shipped but they do nothing. Currently I'm still waiting for an order I placed in October, it's November 12th and it hasn't been shipped yet. Three people have told me so far that my order will be shipped that day but nothing. DON'T DO BUSINESS WITH THIS COMPANY!

Inkjet Superstore is great. I ordered a cartridge on line for my HP LaserJet 4+ on a Tuesday via ground, and had my order delivered by the following Monday. The cartridge worked as expected. I would definitely order from this vendor again. On line ordering was easy and straight forward.

Worst online experience i have encountered.  shipment promised, credit card charged, was told 2 weeks after purchase they could not supply product even though shipment was promised through customer service twice.  then order was closed without any prior notification.
stay away from this one. poor customer service, unknowledgable customer service, poor communications with customer. overall satisfaction? there was no satisfaction with this online experience. the only 200 words i could provide are poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service poor service.  then their answer for the inconvenience was to offer a 5% discount on my next order.  they must have been amused by their offer, as why would someone place another order with such a poorly operated company.

This place tells me the item I ordered is on back order with no ETA, 1 week after I placed the order! Also I called them to ask them the status, who know how long it would have taken them to tell me if I didn't call! This is totally unacceptable to me now I've wasted 1 week of my time for nothing. I suggest everyone ordering ANYTHING from these jokers to CALL THEM before you order to make sure the item you are ordering is INDEED in stock! THeir website is so elementary it doesnt let you know if the item is on back order! This is a very important part that I've been waiting for for my work. Horrible experience will never shop here again

I ordered ink for a Dell computer. Order arrived within two days. Price was extremely competitive; output was excellent. I would not hesitate to recommend this store to others. However, I would be foolish to try and vouch for the consistency of their service after only one order.

Place an order for 2 replacement drums for Sharp copiers, received 1 toner cartridge for a Xerox copier. I returned it, but 45 days later and no communication, no drums, no credit, no communication of any sort.

I finally disputed the charge on my credit card - will never use these turkeys again.

Dear InkjetSuperstore...

I'm one of your biggest customers and I have never been able to let you know what a great service you provide. I usually do not respond to forums but I was checking the other day how you were doing and I saw one bad rating, but I said "Hey, I've bought from this place probably 7K in one year... and this is not true, fulfillment is usually great, with delays like we all have in our businesses and the Customer Support is amazing. Everytime I have a return to do, they're the fastest to process it... and they've given me cartridges for free sometimes.
So I wanted to stand up for them so that untrue things were said. Thank you very much inkjetsuperstore.com!
An eternal customer.

Delivery remained in "pending" state until I called. After the agent apologized, offered a 5% discount and next day shipping, I still did not receive delivery. I called again, offered another apology, and 3-4 day delivery. Unfortunately, the process took so long I needed to buy printer refills locally. Not likely I'll order from here again.

Bought a lot of replacement cartridge for HP1022 from IJSS. They claim 2000 pagers. I print the same simple form 500 pages daily, so I started keeping track of the yield.  It yielded on average 1200-1300 pages for 25 cartridges.  That's 30% less than the claim.  No wonder their prices are good.... they're screwing the customers who don't check.
I called to ask for concessions. They basically told me they don't guarantee anything.  I'm done with them.

On their website they offer "Lexmark Remanufactured Inkjet Cartridges" with pictures of cartridges clearly in Lexmark packaging. When you order you receive "compatible" cartridges in plain generic packaging. The website description never mentions that they are compatible third party and NOT Lexmark cartridges. When I complained to customer service, they chose to ignore me. Stay away from these jerks.

They set things up with Fed-ex but never actually shipped the package. Took them about a week to respond to my requests about the status of the order. Finally got the ink about 3 weeks after I ordered it. I'm not buying from here again!

I will tell to all of my friends to make business with you! The Customer Service is great. I needed to ask some questions about my purchase and they answered all the questions to me, they are very nice persons. I fell in love with them! lol. No doubt I'm going to return to buy with you.

The on-line experience was flawless -- until I did not receive my order. I got three e-mails saying my order was received, processed and shipped. I had upgraded shipping from free to paying for 2-day FedEx. No tracking number was provided. The order did not arrive in 3 days, so I followed their web site directions and sent an e-mail. I got an auto-response e-mail with a "case number." No response. I replied to that and checked the web site again. Still no response. I called twice and left voice messages -- no one actually answers the phone at either customer support or sales. My credit card was billed the day before I should have received the shipment.