Inkjet Superstore

I have used them before and never had any issues. This time, I ordered two specialized printer cartridges. After a longer than expected delivery time, I opened the boxes to find the wrong cartridges had been sent. I called Customer Service to request that they overnight the correct items, as they are needed immediately. I was told that they won't overnight the order because it costs too much, even though they admitted they were at fault.

If this wasn't an immediate need or if the mistake had been mine, I wouldn't mind as much. But when the mistake is clearly the merchant's, it is up to them to correct it in a professional manner. Unfortunately, InkJetSuperstore chose to save a few dollars in the short term and lost a longtime customer who would have been paying them zillions more in future orders. Bad service, bad logic and now one of the few online merchants I will not recommend to others or ever use again.

Absolutely horrible customer service. I placed an order on Monday morning in part due to the promise of the same day shipping on the website. When I hadn't received anything on Friday I called and found that they had not even shipped the product yet! I was told it was because their label printer was broken. Very poor. There was never any communication about this until I called. When I asked for my order to be cancelled I was hung up on.

I left a voicemail and they called me up in 10 minutes! Great!!! I had a problem with 4inkjets.com and they never helped me, so I tried with you and I am satisfied and would order again, that's for sure! Your Customer Service is wonderful!!!

I HAD NEVER SEEN SUCH CUSTOMER SERVICE! I was waiting it to be kinda good, but I never thought it was this good... I mean, I had a request for a return and ended up getting an amazing response... they really back their products... so I want everyone to get its things here

I will NOT be using inkjetsuperstore.com again. There web page is EXTREMELY SLOW. I tried different browers and different computers, but the problem is on their end. ALSO - my 3 attempts at contacting them via phone only resulted in my leaving voicemail to their customer service or sales department. I received the WRONG toner cartridge and my attempts to contact them through web or phone led to extreme frustration. YUCK!

I payed half as much for the toner cartridge from inkjet superstore than I would have from one of the major electronics stores. The item arrived quickly, and so far the toner cartridge prints crisp and clearly. I would recommend this store to anyone who can wait a few days to order a cartridge.

order two fax cartridges, one was damaged and they didn't want to exchange it due to it being an OEM part.  they told me to call Brother which i did, however i didn't order it from brother so they sent me right back to I.J.S.S. and I.J.S.S. said i had to take a picture of the item or they wouldn't exchange it, so i did and they said they would make an exception this time but if the exchanged part came back damaged, i'd have to contact Brother to get a replacement.
This makes no sense at all, i didn't order from Brother or get it drop shipped from Brother, so why would they be responsible for anything.
The I.J.S.S. told me that when i buy from them i am agreeing to all of their policies and that's the way it is.  By the way, the PC-101 cartridge that was damaged had no packing material of any kind in it, of course it was going to get damaged.

Ordered a printer cartridge that was supposed to be in stock. I didn't receive it for 10 days and sent an email inquiry. Was told that it was out of stock for another week. At the end of that week I got an email confirming it was sent and that my credit card would be charged. Two days later got another email saying it was back ordered.

For years I have been buying thousands of dollars worth of stuff online and this is the worst store I have come across to date.

Hey, I bought my toner cartridges today and was a bit hesitant and called them and left an email and they both were answered! That's what I call responsivenes... thanks!

I have recommended this store to everyone I know. I ordered a copier cartridge for 1/3 of the price that I can find it locally. I received the order within 3 days. I am now purchasing cartridges for my printers.

Find another supplier!! I lost time, money, and credibility dealing with this joke of a "store". They only shipped 2 of 3 cartridges ordered -- and when the third arrived, it was the wrong color! I ended up having to outsource one of my print jobs; luckily I ordered toner from my regular supplier ... it will be here tomorrow; I can then print the remaining job and shipping the order overnight -- at my expense!

www.themenumaker.com

No products after almost 2 weeks, left 3 messages and no response. Tried to cancel order. No response. Lousy customer service. I was ripped off and no one to communicate with. Glad others had better success than me.

Delivery speed. Really fast.
Customer service - None
Satisfaction - zip. Their website says 100% Satisfaction - WRONG!!!!
Order accuracy - Don't know.
They sent my order ($68.00) for ink cartridges to the wrong address - NOT THE ONE I SPECIFIED ON MY ORDER but a 6 year old address that was inadvertently left on PayPal.  Agreed that part of the mistake might have been mine but I have placed 2 or 3 orders a month for the past 6 years and no one else ever sent anything to the wrong address (which is why I didn't notice it).  Every other business has mailed merchandise to the address I give them on the order.  There is no discussing this problem.  They mailed the order.  Too bad if its the wrong address.  There is no effort to compromise on any sort of solution.

Store charged me for ink cartridges and never shipped. Only when I called back did I find this out and only then did I get my money refunded. You'd think they'd have the decency to at least contact me as long as they were taking my money.

DO NOT BUY FROM INKJETSUPERSTORE.

I recently ordered Epson OEM ink for my CX7400 printer. The suggested ink was cartridge model 88. I ordered a 3-pack of color ink and a black ink cartridge.
The injketsuperstore web site "claims" to have the lowest prices, yet I discovered, after the fact, that the Epson site offers significantly lower prices and free shipping if you order two or more items.
When I got the cartridges, and installed them into my printer, none of them were recognized.

The InkJetSuperStore policy for OEM products is that they do not stand behind the OEM product they sell you. I have to deal directly with the Manufacturer (Epson). I might as well buy from Epson.

DO NOT BUY FROM INKJETSUPERSTORE.