Inkjet Superstore

I just want to say AWESOME! Just put in the new drum, reman toner and it is up and running. (XEROX copier) Also installed reman toner in Samsung laser printer. The web sit is so easy to navigate, the shipping confirmation was fast and the delivery was just 2 days and 5 days respectively. I only wish I had the money to order more stuff =)
James Moore
North Port

I ordered 4 ink jet cartridges from Ink Jet Super Store. My printer died, I called the company and asked to get a refund on two of the unopened cartridges. They sent me a return authorization. When they received the cartridges proceeded to tell me that I sent back cartridges that were not theirs. They then finally agreed to refund my money and emailed me a memo for credit. Never received credit on my credit card. Called again and was told again that quality control said they were not their cartridges.

Do NOT buy from them remanufactured toner cartridges. Their web site is absolutely lying trying to convince you they are as good or better than new. They may cost only 1/2 of a new cartridge, but they last only 10% of the new. Mine started to show streaks after a 100 pages or so. Now it shows only 10% used but the print quality is awful.

12/3/08.  I ordered a cartridge on 11/24 and have yet to receive it.  Yesterday I was told by phone that it was shipping the same day.  Today I could not access tracking through the website nor could I reach anyone by phone.  Went to Live Chat and am now being told it may ship today or tomorrow!  Live Chat did end by wishing me a "good day."  Hard to do when I can't print invoices!  I will not be using Inkjet Superstore again-this is not the customer service I offer my customers!  I ordered from Inkjet Superstore based on previous reviews.

Yes, I called and asked if my order will ship from California, same day, they said yes. I asked if it will ship by UPS and they said yes. I was shipped from across the country the next and and did arrive for several days. DAN, was no help, so this order given ZERO comsideration by DAN.

I will not shop here again. If you can't count on what a company says and if they don't care when they have made a mistake, then they are a bad bet.

Can't deliver the product, non-responsive. I ordered an imaging drum for an HP2550n. After 3 business days, the order had not shipped. You cannot get through to a person on the phone, and messages left for Customer Service and Sales were not returned. The "Live Chat" feature was offline everyime I tried to check on the issue (during PST business hours). They did, at least, acknowledge my online cancellation request.

Just Terrible. Ordered HP Q2610A compatible cartridge on August 31. I probably printed about 50 pages before it started leaking toner everywhere. Now when I print, the entire page is speckled to where you can barely make out the words. It's completely useless. That was the most expensive 50 b&w pages I've ever printed.