Irvs Luggage Warehouse

HORRIBLE CUSTOMER SERVICE. I called to explain my disatisfaction with a suitcase I purchased. After being on hold for 5 minutes, a woman answered the phone and responded very rudely to all of my questions. There refund/exchange policy is a joke.

TERRIBLE Experience, I will never shop there again! This is the first and last online luggage or travel accessory purchase I will ever make. Irv's Luggage states that if a piece does not stand up to high standards, a return or refund is easy.  READ

I called Irv's to confirm that they had the Boyt Luggage I saw listed on their site as i had called Boyt and Boyt stated that it was no longer available from Boyt. The nice lady at Irv's went to check to see that the luggage was in stock and she brought

I absolutely do not recommend this company at all!!!!! Customer service is awful and extremely unfriendly. They say they have a no hassle easy return policy and that is NOT true. I bought two pieces. One came defective and the other one is not the size

Excellent experience!  I had my eye on a Lodis handbag for a few weeks and I was waiting for it to go on sale.  I checked Shopzilla and it sent me to Irv's.  I was a little hesitant at first but decided to order it there and I was not

I placed an order for a Tumi luggage which I needed for an upcoming business trip. I received an email saying that there would a "few extra days" delay due to high demand. I figured I still had some time. When the luggage still had not arrived 3 days

I placed an order on 1/29 for a $400 luggage on their website. The order confirmation email states the luggage will ship within 2 business days. A week goes by and i have yet to receive the luggage. I call customer service and they inform me that the

Irv's really does it right. I was satisfied with the entire experience, start to finish. I guess they've been in business since 1947 which explains why they have such good prices. Overall, I'd say they're very

Complete disregard for the customer when issues arise. Great site, great selection, great pricing--however, they screwed up my order and have been--let's say "resistant" to fixing things to *my* satisfaction. I placed the order, got a UPS tracking #.

They were great. They spent a lot of time assisting with finding the best luggage for my needs. The prices were very good. They shipped when they said they would and the luggage was great. I would use them