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by keepitsymple , Aug 07 '06
OK...I learned how it works to buy from Irvs. My wife and I bought two Travelpro cases at good prices (but not great prices, they were matched by a seasonal sale at a large department store). While we assumed that we were buying new merchandise, what ...
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Unbeatable price! Fast, free delivery.
by bleedin_orange ,Dec 03 '09
Excellent experience! I had my eye on a Lodis handbag for a few weeks and I was waiting for it to go on sale. I checked Shopzilla and it sent me to Irv's. I was a little hesitant at first but decided to order it there and I was not disappointed. I placed the order on Monday, it arrived Thursday and was exactly as described. Everyone else was priced at least $70 higher. The only thing that bugged me was that they didn't send me a confirmation e-mail when I placed the order. Two days later I got a shipping confirmation but I expected some type of receipt e-mailed to me as well. I was able to print the reciept from the website with no trouble so it wasn't a big deal.
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Frustrating
by deepgrooves ,Feb 05 '08
I placed an order on 1/29 for a $400 luggage on their website. The order confirmation email states the luggage will ship within 2 business days. A week goes by and i have yet to receive the luggage. I call customer service and they inform me that the luggage is discontinued and therefore can not ship it. Would have been helpful to know up front instead of wasting a week waiting. I'd suggest calling before ordering or try amazon.
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Lousy Customer Service Policy
by kingmongo ,Oct 01 '05
Complete disregard for the customer when issues arise. Great site, great selection, great pricing--however, they screwed up my order and have been--let's say "resistant" to fixing things to *my* satisfaction.
I placed the order, got a UPS tracking #. After three days, the tracking # still showed only as billing (i.e., the package hasn't been picked up yet), so I emailed them (naturally, they hadn't contacted me to let me know there was a problem). A day later, their CS guy told me he didn't know where the package was and he'd trace it.
Oookay, how long will that take? A day later (again), the response: 5-8 business days.
Give me a break. It's a freaking messenger bag. Just ship me one!
Irvs lost my order, and now wants me to sit on the fence while they figure out which of their shipping guys stuck it in the trunk of his car?
Meanwhile, of course, they've already billed me.
I guess if my order had made it out the door, things would've worked out okay. But Irvs isn't proactive about fixing customer problems--even when the problem is their fault. For me, that's a deal breaker.
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Great. Would do business again.
by plumbob ,Nov 22 '05
Irv's really does it right. I was satisfied with the entire experience, start to finish. I guess they've been in business since 1947 which explains why they have such good prices. Overall, I'd say they're very reliable.
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It was great.
by richardpo ,Dec 13 '04
They were great. They spent a lot of time assisting with finding the best luggage for my needs. The prices were very good. They shipped when they said they would and the luggage was great. I would use them again.
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Avoid
by mmgu ,Feb 29 '08
I placed an order for a Tumi luggage which I needed for an upcoming business trip. I received an email saying that there would a "few extra days" delay due to high demand. I figured I still had some time. When the luggage still had not arrived 3 days prior to the trip, I called customer service. They told me they had the item in stock but the order was erroneously cancelled. Since it was their fault, I requested for an express shipment so it arrives by Saturday. I called on Thursday morning. They were not cooperative. I had then find the time to go to the department store while under time pressure to prepare for the trip. I found the price the same at the department store. You are better off purchasing Tumi luggage locally instead of dealing with such poor customer service.
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Oct 10 '07
excellent
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Aug 23 '08
Excellent!!!
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Feb 21 '08
Great prices and easy website!
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Dec 06 '06
The merchanise shown on their website is out of date. EVen though the purchase was accepted and confirmed online, apparently the item I ordered was no longer even made. It took IRVs one week to notify me by email that my order was not going to happen. That's way too slow and sloppy customer service.
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Jan 31 '10
Had difficultly getting the order to go through initially - I tried at least 4 times over several days before it completed. It stalled continually on the final confirmation screen. The tracking link that was sent to me never connected. The item arrived in excellent condition, exactly as I expected and more quickly than I expected. Please just correct the issues with the checkout.
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Apr 09 '09
Excellent, easy transaction. Thank you Irv's!
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May 15 '06
Irv's Luggage is a great customer service company. I have used them before, and I would use them again.
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Aug 13 '08
Good selection and pricing. Site fairly easy to use.
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May 19 '06
It was fine.. no complaints. Items arrived in a timely manner and were in excellent condition..
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Aug 22 '09
good price, easy to use web site
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Oct 14 '06
It doesn't sit well with a customer when you order something and it is NOT in stock! That's bad business!
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May 22 '09
I ordeded a backpack, andrecieved a call it was out of stock. Then was redirected back to the web site when i had searched fot the same item elsewhere. On your web site, it showed you were still selling the item. I am really sad I cannot have this backpack for my trip now.
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Aug 21 '08
It was very easy and fast.
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Oct 15 '08
I had purchased a large suitcase at a retail shop and was looking for something to coordinate with it. I did a google search and several came up, but the price at IRVS ws unbeatable. Even arrived on a "holiday".
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Jan 06 '10
Easy to navigate web site, good descriptions, very good service. Product was received very quickly.
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