Irvs Luggage Warehouse

OK...I learned how it works to buy from Irvs. My wife and I bought two Travelpro cases at good prices (but not great prices, they were matched by a seasonal sale at a large department store). While we assumed that we were buying new merchandise, what ...

Excellent experience!  I had my eye on a Lodis handbag for a few weeks and I was waiting for it to go on sale.  I checked Shopzilla and it sent me to Irv's.  I was a little hesitant at first but decided to order it there and I was not disappointed.  I placed the order on Monday, it arrived Thursday and was exactly as described.  Everyone else was priced at least $70 higher.  The only thing that bugged me was that they didn't send me a confirmation e-mail when I placed the order.  Two days later I got a shipping confirmation but I expected some type of receipt e-mailed to me as well.  I was able to print the reciept from the website with no trouble so it wasn't a big deal.

I placed an order on 1/29 for a $400 luggage on their website. The order confirmation email states the luggage will ship within 2 business days. A week goes by and i have yet to receive the luggage. I call customer service and they inform me that the luggage is discontinued and therefore can not ship it. Would have been helpful to know up front instead of wasting a week waiting. I'd suggest calling before ordering or try amazon.

Complete disregard for the customer when issues arise. Great site, great selection, great pricing--however, they screwed up my order and have been--let's say "resistant" to fixing things to *my* satisfaction.

I placed the order, got a UPS tracking #. After three days, the tracking # still showed only as billing (i.e., the package hasn't been picked up yet), so I emailed them (naturally, they hadn't contacted me to let me know there was a problem). A day later, their CS guy told me he didn't know where the package was and he'd trace it.

Oookay, how long will that take? A day later (again), the response: 5-8 business days.

Give me a break. It's a freaking messenger bag. Just ship me one!

Irvs lost my order, and now wants me to sit on the fence while they figure out which of their shipping guys stuck it in the trunk of his car?

Meanwhile, of course, they've already billed me.

I guess if my order had made it out the door, things would've worked out okay. But Irvs isn't proactive about fixing customer problems--even when the problem is their fault. For me, that's a deal breaker.

Irv's really does it right. I was satisfied with the entire experience, start to finish. I guess they've been in business since 1947 which explains why they have such good prices. Overall, I'd say they're very reliable.

They were great. They spent a lot of time assisting with finding the best luggage for my needs. The prices were very good. They shipped when they said they would and the luggage was great. I would use them again.

I placed an order for a Tumi luggage which I needed for an upcoming business trip. I received an email saying that there would a "few extra days" delay due to high demand. I figured I still had some time. When the luggage still had not arrived 3 days prior to the trip, I called customer service. They told me they had the item in stock but the order was erroneously cancelled. Since it was their fault, I requested for an express shipment so it arrives by Saturday. I called on Thursday morning. They were not cooperative. I had then find the time to go to the department store while under time pressure to prepare for the trip. I found the price the same at the department store. You are better off purchasing Tumi luggage locally instead of dealing with such poor customer service.