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JC Penney

JC Penney

Overall service rating:  Store Rating: 4.5
Reviewed by 7746 customers

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Showing 1-20 of 177 reviews Page 1 2 3 4 5 6 7 8 9   Next
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Overall Rating:Store Rating: 4.0
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Always a great deal at JCP!

by , Aug 30, 2013 Rated a Very Helpful Review
I've always loved Jcpenney's stores. They always had nice clothes for a great price! I especially love their brand: Arizona company brand (which you can only find at JcPenney's). But only until last year, I became a shopper of their store online. ...
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Overall Rating:Store Rating: 1.0
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Terrible

by , Aug 30, 2013 Rated a Very Helpful Review
Terrible , the worce experience I have ever had on line at JCP! Spent 5 hours shopping. Twice shopping cart dissapiered. Had to star all over. Finaly on the 3rd try I was able to place the order. So yesterday I got my box. But not all items are there. I ...
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Overall Rating:Store Rating: 1.0
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how jcp over drafted me

by , Nov 8, 2012 Rated a Helpful Review
I ordered a bunch of clothes from jcp, many of which were back ordered. I kept getting emails saying the back order date was being pushed farther and farther back. I emailed back wanting to know why. The lady replied that one of my items was ...
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Overall Rating:Store Rating: 1.0
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Never Again!

by , Dec 16, 2011 Rated a Helpful Review
'Never again' is how I feel about JCPenney. Having lived overseas for the last 12 years, when I returned to the US I felt comfortable buying online from JCPenney. My memory was of a company which offered quality products and good prices, and of a company ...
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Overall Rating:Store Rating: 1.0
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Worst shopping experience ever. Buyer beware.

by , Nov 1, 2011 Rated a Helpful Review
Ordered an end table on the 15th of October. Received an e-mail indicating that it had shipped on the 16th (which of course means its first travel day is the 17th) 6 business days later, had not seen hide nor hair of my item, and no tracking number had ...
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Overall Rating:Store Rating: 1.0
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JCP cancels order, doesn't contact customer, poor customer service!

by , Oct 27, 2011 Rated a Helpful Review
After much shopping on-line for a bed & dining set for my husband, who moved to another state for a job, I ordered both items from JC Penney's, and used a coupon code I had. Since husband couldn't be home to take delivery, we chose store delivery. I ...
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Overall Rating:Store Rating: 1.0
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The worst ever!!!

by , Oct 24, 2011
(Not Yet Rated)
I shopped around online for a bedroom set looked at several on jcp.com.  Jcp offers white glove delivery (setup and placement with delivery) on some bedroom sets. I did not realize it had to specify white glove. I thought all of there furniture ...
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Overall Rating:Store Rating: 1.0
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Deeply regret ordering furniture from JC Penney

by , Oct 18, 2011 Rated a Helpful Review
For $116 in delivery charges alone, I expected more from JC Penney than from services that deliver for free. For that money, I got a giant box full of packing materials, and a splintered dresser with exposed nails. It's so broken it wouldn't even ...
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Overall Rating:Store Rating: 1.0
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Look at your checking account Is JCP charging you without your knowledge

by , Sep 27, 2011 Rated a Helpful Review
We made one internet purchase from JCP and were unknowingly signed up for some program called SB Savings solutions after the purchase. JCP said that we signed up for a ten dollar off coupon and were automatically signed up for a ten dollar reoccurring ...
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Overall Rating:Store Rating: 1.0
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Disgusted

by , Apr 26, 2011 Rated a Helpful Review
I purchased the SP Monet bed set with premium frame  12/08/2008. The bed box spring collasped causing the mattress to sag. I called customer service. The agent to do the assessment called to set up an appointment. He was extremely nasty when he ...
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Overall Rating:Store Rating: 1.0
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Horrible Experience

by , Apr 20, 2011 Rated a Helpful Review
I USED to love buying jewelry at JCP until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I've purchased hundreds of items online and Im used to getting them no ...
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Overall Rating:Store Rating: 1.0
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WORST FURNITURE COMPANY EVER

by , Mar 9, 2011 Rated a Helpful Review
THE WORST, STAY AWAY FROM PENNY FURNITURE! THEY DON'T CARE ABOUT CUSTOMER SATISFACTION AT ALL. I HAVE HAD SO MANY PROBLEMS BECAUSE I MADE THE MISTAKE OF ORDERING A CHAIR ON LINE. IT WAS A CHRISTMAS GIFT, IT WAS THE MOST UNCOMFORTABLE CHAIR WE EVER SAT IN ...
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Overall Rating:Store Rating: 1.0
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Good prices at our expense

by , Feb 15, 2011 Rated a Helpful Review
Can I give it a zero?  I ordered several items online for my husband.  Got a great value and decided in order to keep the cost down I would pick it up from the store.  First they gave me some of my order at the customer service desk and ...
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Overall Rating:Store Rating: 4.0
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A Penny Saved Is A Penny Earned

by , Dec 12, 2010 Rated a Very Helpful Review
My wife and I have purchased a wide variety of products for our home through the JC Penney catalog.  Because our windows require 108 inch curtains, we normally find that we have to special order curtains.  JC Penney has been our ...
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Overall Rating:Store Rating: 2.0
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Dissappointed by slow shipping and poor service.

by , Dec 10, 2010 Rated a Helpful Review
I bought a diamond bracelet on JC Penney's website as a part of their black friday sale.  The bracelet was on sale for a great price usually around $600 it was selling for merely $99 which is great deal for a sterling silver and ...
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Overall Rating:Store Rating: 5.0
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You can't go wrong with ordering online from Penney's!

by , Nov 25, 2010 Rated a Very Helpful Review
The BEST the BEST the BEST the BEST!  I have ordered online a LOT from JC Penney's over the years.  I've also ordered from other stores.  No company beats JC Penney's for ease of ordering, prices (esp. when there are sales), fast shipping, ...
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Overall Rating:Store Rating: 2.0
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Not at all pleased

by , Sep 28, 2010 Rated a Helpful Review
A week ago my mother and I visited the store in Starkville, MS.  While she was shopping, I asked an associate to assist me in ordering a robe.  The associate was great and the order was placed. My mother had good luck (with the assistance ...
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Overall Rating:Store Rating: 3.0
 

Some Hazards ... Shopping Online at JC Penney

by dlstewart is a Top Reviewer on Epinions in Online Stores & Services, Dec 23, 2009 Rated a Very Helpful Review
I have several upcoming events, and decided to purchase some new shoes.  I wanted something comfy yet that wouldn't stand out as being a sneaker.  Due to foot problems, I cannot wear heals, plus I have a double-wide foot ... so selection can be ...
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Overall Rating:Store Rating: 3.0
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Bad online ordering experience - no updates and continued delays

by , Dec 15, 2009 Rated a Helpful Review
Finally placed an order online after figuring out the stores don't carry as much as they used to.  In my case this time I am needing an ironing board.  I miss the old days of getting in the car to go get the item I need or want.The website ...
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Overall Rating:Store Rating: 2.0
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Online buying...should inform if items are out of stock! Peeved.

by , Jun 21, 2009 Rated a Very Helpful Review
I bought some items online, to be shipped to Korea.I was buying seasonal items but was realistic and expected them within a month. A month *later* I got notice that the items had been sent.The website never said that the items were out of ...
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Date Rating
Overall Rating:Store Rating: 4.0
 
Oct 20, 2008
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In store was horrible, the lady couldnt get the computer to work, she was new...
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Overall Rating:Store Rating: 5.0
 
May 29, 2008
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The product was just as expected. The price on line was much better than in the...
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Overall Rating:Store Rating: 3.0
 
May 27, 2008
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It was ok. The ad was deceiving that indicated free shipping on orders of $75...
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Overall Rating:Store Rating: 3.0
 
May 27, 2008
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I have problems with the product itself, I was told I can return it! It is...
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Overall Rating:Store Rating: 5.0
 
May 23, 2008
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I love shopping online with JCPenny. It is very easy and not at all time...
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Overall Rating:Store Rating: 5.0
 
May 19, 2008
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Very fast & easy to order...excellent
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Overall Rating:Store Rating: 1.0
 
May 17, 2008
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I ordered back in march to date i still have not received my merc. handise....
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Overall Rating:Store Rating: 1.0
 
May 12, 2008
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I received a 'form' style email from JCP that did not address my unique...
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Overall Rating:Store Rating: 3.0
 
May 12, 2008
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QUALITY OF PRODUCTS POOR; OF 5 WINDOW SHADES I PURCHASED ONLY 2 WERE USABLE; 3...
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Overall Rating:Store Rating: 2.0
 
May 6, 2008
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u advertised this item then i was sent an email telling me it was on back...
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Overall Rating:Store Rating: 4.0
 
May 1, 2008
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THE WEB SITE WAS USER FRIENDLY. I WAS ABLE TO FINE WHAT I NEEDED IN A MATTER OF...
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Overall Rating:Store Rating: 5.0
 
Apr 24, 2008
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I love shopping in the the store and online. The quality and variety of...
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Overall Rating:Store Rating: 2.0
 
Apr 22, 2008
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*boots unlike the sparse description -need to return /unable to wear had there...
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Overall Rating:Store Rating: 2.0
 
Apr 22, 2008
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On 3-5-08 I purchased 3 pair of shoes totaling $58.02. I only needed to return...
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Overall Rating:Store Rating: 5.0
 
Apr 21, 2008
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I had to rtn the boots because of size to the store and they did an excellent...
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Showing 1-15 of 7,586 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next