HomeWeb Sites & Internet ServicesOnline Stores & Services
JC Penney

JC Penney

Overall service rating:  Store Rating: 4.5
Reviewed by 7746 customers

  View Information
  Read Reviews and Surveys


Read Reviews  
Showing 1-177 of 177 reviews   Back to paged view
Date Rating
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Always a great deal at JCP!

by , Aug 30, 2013 Rated a Very Helpful Review
I've always loved Jcpenney's stores. They always had nice clothes for a great price! I especially love their brand: Arizona company brand (which you can only find at JcPenney's). But only until last year, I became a shopper of their store online. ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Terrible

by , Aug 30, 2013 Rated a Very Helpful Review
Terrible , the worce experience I have ever had on line at JCP! Spent 5 hours shopping. Twice shopping cart dissapiered. Had to star all over. Finaly on the 3rd try I was able to place the order. So yesterday I got my box. But not all items are there. I ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

how jcp over drafted me

by , Nov 8, 2012 Rated a Helpful Review
I ordered a bunch of clothes from jcp, many of which were back ordered. I kept getting emails saying the back order date was being pushed farther and farther back. I emailed back wanting to know why. The lady replied that one of my items was ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Never Again!

by , Dec 16, 2011 Rated a Helpful Review
'Never again' is how I feel about JCPenney. Having lived overseas for the last 12 years, when I returned to the US I felt comfortable buying online from JCPenney. My memory was of a company which offered quality products and good prices, and of a company ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Worst shopping experience ever. Buyer beware.

by , Nov 1, 2011 Rated a Helpful Review
Ordered an end table on the 15th of October. Received an e-mail indicating that it had shipped on the 16th (which of course means its first travel day is the 17th) 6 business days later, had not seen hide nor hair of my item, and no tracking number had ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

JCP cancels order, doesn't contact customer, poor customer service!

by , Oct 27, 2011 Rated a Helpful Review
After much shopping on-line for a bed & dining set for my husband, who moved to another state for a job, I ordered both items from JC Penney's, and used a coupon code I had. Since husband couldn't be home to take delivery, we chose store delivery. I ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The worst ever!!!

by , Oct 24, 2011
(Not Yet Rated)
I shopped around online for a bedroom set looked at several on jcp.com.  Jcp offers white glove delivery (setup and placement with delivery) on some bedroom sets. I did not realize it had to specify white glove. I thought all of there furniture ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Deeply regret ordering furniture from JC Penney

by , Oct 18, 2011 Rated a Helpful Review
For $116 in delivery charges alone, I expected more from JC Penney than from services that deliver for free. For that money, I got a giant box full of packing materials, and a splintered dresser with exposed nails. It's so broken it wouldn't even ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Look at your checking account Is JCP charging you without your knowledge

by , Sep 27, 2011 Rated a Helpful Review
We made one internet purchase from JCP and were unknowingly signed up for some program called SB Savings solutions after the purchase. JCP said that we signed up for a ten dollar off coupon and were automatically signed up for a ten dollar reoccurring ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Disgusted

by , Apr 26, 2011 Rated a Helpful Review
I purchased the SP Monet bed set with premium frame  12/08/2008. The bed box spring collasped causing the mattress to sag. I called customer service. The agent to do the assessment called to set up an appointment. He was extremely nasty when he ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible Experience

by , Apr 20, 2011 Rated a Helpful Review
I USED to love buying jewelry at JCP until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I've purchased hundreds of items online and Im used to getting them no ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

WORST FURNITURE COMPANY EVER

by , Mar 9, 2011 Rated a Helpful Review
THE WORST, STAY AWAY FROM PENNY FURNITURE! THEY DON'T CARE ABOUT CUSTOMER SATISFACTION AT ALL. I HAVE HAD SO MANY PROBLEMS BECAUSE I MADE THE MISTAKE OF ORDERING A CHAIR ON LINE. IT WAS A CHRISTMAS GIFT, IT WAS THE MOST UNCOMFORTABLE CHAIR WE EVER SAT IN ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Good prices at our expense

by , Feb 15, 2011 Rated a Helpful Review
Can I give it a zero?  I ordered several items online for my husband.  Got a great value and decided in order to keep the cost down I would pick it up from the store.  First they gave me some of my order at the customer service desk and ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

A Penny Saved Is A Penny Earned

by , Dec 12, 2010 Rated a Very Helpful Review
My wife and I have purchased a wide variety of products for our home through the JC Penney catalog.  Because our windows require 108 inch curtains, we normally find that we have to special order curtains.  JC Penney has been our ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Dissappointed by slow shipping and poor service.

by , Dec 10, 2010 Rated a Helpful Review
I bought a diamond bracelet on JC Penney's website as a part of their black friday sale.  The bracelet was on sale for a great price usually around $600 it was selling for merely $99 which is great deal for a sterling silver and ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

You can't go wrong with ordering online from Penney's!

by , Nov 25, 2010 Rated a Very Helpful Review
The BEST the BEST the BEST the BEST!  I have ordered online a LOT from JC Penney's over the years.  I've also ordered from other stores.  No company beats JC Penney's for ease of ordering, prices (esp. when there are sales), fast shipping, ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Not at all pleased

by , Sep 28, 2010 Rated a Helpful Review
A week ago my mother and I visited the store in Starkville, MS.  While she was shopping, I asked an associate to assist me in ordering a robe.  The associate was great and the order was placed. My mother had good luck (with the assistance ...
Read the full review
Overall Rating:Store Rating: 3.0
 

Some Hazards ... Shopping Online at JC Penney

by dlstewart is a Top Reviewer on Epinions in Online Stores & Services, Dec 23, 2009 Rated a Very Helpful Review
I have several upcoming events, and decided to purchase some new shoes.  I wanted something comfy yet that wouldn't stand out as being a sneaker.  Due to foot problems, I cannot wear heals, plus I have a double-wide foot ... so selection can be ...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Bad online ordering experience - no updates and continued delays

by , Dec 15, 2009 Rated a Helpful Review
Finally placed an order online after figuring out the stores don't carry as much as they used to.  In my case this time I am needing an ironing board.  I miss the old days of getting in the car to go get the item I need or want.The website ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Online buying...should inform if items are out of stock! Peeved.

by , Jun 21, 2009 Rated a Very Helpful Review
I bought some items online, to be shipped to Korea.I was buying seasonal items but was realistic and expected them within a month. A month *later* I got notice that the items had been sent.The website never said that the items were out of ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Nightmare turned into dream!

by , Aug 28, 2008 Rated a Helpful Review
I recently purchased a crib mattress from the JC Penney Online Store, and was quite disappointed at first. When the item was delivered, the plastic it came in had a big tear in the bottom. I didn't think anything of it until I took the mattress out ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Excellent Quality

by , Feb 13, 2008 Rated a Helpful Review
I love J C Penney's. I have purchased my clothes there for years. I can order online and everything fits me to a tee. I have tried numerous sites for clothing and have been disappointed more times than not. Maybe I have a weird body shape bur all I know ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

I hate JC Penney with a passion

by , Oct 1, 2007 Rated a Very Helpful Review
I started to hate JC Penney several years ago when I was made fun of in the store. I asked for a price on a pillow and when they told me it was $100 I was like no thanks. As I turned around, the associate that helped me made a comment about me balking at ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Ordering furniture really isn't so bad!

by , Sep 12, 2007 Rated a Very Helpful Review
I ordered a bedroom set (queen headboard/footboard, frame, two nightstands, and a chest of drawers) online during their semi-annual sale. The bed I really wanted said it was on back order until October so I went to the next one which I still liked but ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Snagging a sale item at jcp.com.....

by , Aug 21, 2007 Rated a Very Helpful Review
So, I was looking for a coat for this winter for my youngest, and my regular online shopping places really did not have what I was looking for, so I suddenly got the idea to check out J.C. Penney’s online store at www.jcp.com. I had not shopped there ...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Packages came scratched & damaged, furniture were OK for the most part

by , May 7, 2007 Rated a Very Helpful Review
Friday: I ordered a Queen Anne Dining Group 5 piece set from JCPenney.com on Friday. I chose the ship to local store option to save some money. Wednesday: I got a call from the JC Penney local store catalog department. I was told not all the ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Online ordering was easy but getting the product in a timely manner is another story

by , Apr 14, 2007 Rated a Helpful Review
I ordered a twin size Allie bed in February for my daughter. We were excited to get her big girl bed however the item was backordered. There was to be a 2 week delay but I was o.k. with that. 2 weeks later the bed and trundle was still backordered and ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Great shopping experience!

by , Mar 31, 2007 Rated a Very Helpful Review
JCPenney is certainly one of the more popular family store chains. You can find a JCPenney store in almost every state. I have been to JCPenney stores in Virginia, New Jersey, Ohio, and Maryland. One problem about instore shopping is that the collection ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Furniture Delivery Nightmare

by , Dec 24, 2006 Rated a Helpful Review
I ordered the Chateau Entertainment Furniture which included two 72" piers with glass doors and a 42" TV console from JC Penney online through a clearance sale. The delivery was scheduled for 12/1/06. Upon arrival I met the delivery truck outside my ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Nightmare! Never, ever again. Thinking seriously about writing JC Penney off my list of retailers

by , Dec 11, 2006 Rated a Very Helpful Review
Yes, that's right...it's JC Penney! A well-known retailer. What a nightmare! We purchased the Sutton bedroom set...the entire set. Delivery was a joke. A piece here...two pieces there. Out of the 8 pieces we ordered....5 were either damaged or ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Not true to their word

by , Dec 1, 2006
(Not Yet Rated)
I have two words for anyone shopping on J.C. Penney on-line: BUYER BEWARE! I ordered a toy for my daughter for Christmas that was supposed to include a Polly Pocket townhouse and doll PLUS three sets that included dolls and their pets. I got the ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible Service!

by , Nov 16, 2006 Rated a Very Helpful Review
My father bought my sister and I both a baby crib (we both are pregnant) from JCPenney On-line. He doesn't live in the same state as us though. After carefully reading everything we had decided it would be more convenient for him to have it shipped to ...
Read the full review
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

dissatisfied with quality of products

by , Nov 14, 2006 Rated a Helpful Review
I had placed a rather large order for several baby furniture pieces included the Bella crib, Bella changing tower and hutch and Bella chest. All were ordered in the Maple finish. I am very dissatisfied with the quality of the products, especially ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Stay away JC Penney Furniture online!

by , Nov 10, 2006 Rated a Helpful Review
Ordering was easy, but receiving the product wasn't. Item was over a week late for initial delivery, and then arrived damaged. Only one driver to deliver a full size couch, and they missed their first two delivery appointments with no phone calls to ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Very disappointed in customer service!

by , Nov 4, 2006 Rated a Helpful Review
I have been a dedicated JCP cardholder for over 15 years. When it came time to order Christmas stockings for my family, I went to the JCP website first. I loved the stockings and ordered five. When I received them a few days later, two of the names ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Never again!

by , Sep 15, 2006 Rated a Very Helpful Review
Long story short.... Incompetent customer service, they do not return phone calls, they sell items that they have difficulty fulfilling. Thank God I ordered my items early, otherwise I would be really screwed. In May I ordered a conversion crib and ...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

J.C. Penney On- Line Saves Time, but Shipping Charges are High

by Bryan_Carey is a Top Reviewer on Epinions in Online Stores & Services, Aug 9, 2006 Rated a Very Helpful Review
Here in the United States, we have many large retail stores in which to shop for general merchandise. Some of these stores are local but most are large chains with a national presence. One store that most everyone in the nation has shopped at is J.C. ...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Ordering Furniture on JC Penney.com takes too long

by , Apr 16, 2006 Rated a Very Helpful Review
I decided to purchase a recliner with my income tax refund and searched around at JC Penney.com. I started at the Home Furnishings tab at the home page, which then provided me with links to the left. Furniture seemed to be what I was looking for so I ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Bad experience with online truck shipping order

by , Mar 16, 2006 Rated a Helpful Review
I ordered a desk from JCPenney.com that had to be shipped via truck delivery. Their web site states that shipping takes 7-14 days. After 14 days, I called customer service to complain that I didn't have my desk. They told me that I had to wait 7-14 ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The WORST Furniture Experience EVER!

by , Jan 12, 2006 Rated a Very Helpful Review
I purchased a Chris Madden Embarkation Dining Set and Library Bookcase. It was ordered on 7/30/05. I was told it was on order and would be delivered at the beginning of 9/05. I was called in September and was told that the table and chairs were in and ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Worthless

by , Nov 21, 2005 Rated a Helpful Review
Ordered Mattress set. Delivery company called at 7:15am and left message telling me I had until 9:00am to return the call if I wanted to get the delivery that day. I returned the call and they told me they would deliver between 12:00pm and 4:00pm. After ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

The Worst Experience with Service Ever!

by , Oct 27, 2005 Rated a Very Helpful Review
HORRIBLE! I can't believe the person who wrote that you should not buy furniture online! This is 2005...why do you think POttery Barn/Crate and Barrel/Restoration Hardware have websites. Suffice to say these are good solid companies that stand ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

JC Penny does not honor their commitments.

by , Sep 1, 2005 Rated a Helpful Review
JCPenney does not honor it commitments. I have several pieces of the Chris Madden Embarkation furniture. I ordered the Buffet and it was delivered but..damaged. The shipper returned it to the store. Another Buffet was to be ordered and shipped. When I ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

A back order nightmare

by , Apr 1, 2005 Rated a Helpful Review
On March 13, 2005, I ordered an Ottoman JC Penney had on sale. It was on back order until March 23rd. On March 23rd, I checked the "order status" page, and discovered that the back order date had been changed to March 30th. That was OK, so I didn't ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

I will never deal with J.C. Penney again.

by , Mar 17, 2005
(Not Yet Rated)
This is the email I sent to JC Penney 03/14/05..I am from Canada and placed an order over the internet: TO J.C. PENNEY To say the least I am very unhappy with your service. When I first ordered this duvet set, I advised your rep I did have JC ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Like visiting an old friend, the JC Penney webstore is easy on the eyes!

by , Feb 6, 2005 Rated a Very Helpful Review
I prefer to go in and buy stuff at a brick and mortar store. However, being unusually tall, and with unusually large kids, I've found it necessary to visit online stores in a never ending search for good looking and great fitting clothing, decent value ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Incompetent. Never again.

by , Jan 25, 2005 Rated a Very Helpful Review
Our latest two experiences with this company will be our last. Case 1: Ordered a chest of drawers, which we picked up at their nearby location to save an additional shipping charge to deliver to our home. After driving 20 minutes each way to pick ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Horrible - NEVER AGAIN !!!

by , Jan 8, 2005 Rated a Helpful Review
First off, you're ignorant to say that if someone purchases furniture online then they deserve to have it damaged upon arrival or should never receive it to begin with. With that rude attitude, are you sure you don't work for them? If not, you should ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

I will never order from JCPenney.com again. The customer service is horrible!!!

by , Jun 8, 2004 Rated a Very Helpful Review
In March 2004, I ordered the STRETCH 550 Levi jeans shown in their online catalog. My order arrived incorrectly (without the stretch feature). I called customer service and the telemarketer said she will send out the right pair of jeans, but meanwhile ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

JC Penney Online: Scrap the Brick and Mortar and Go Catalog!

by , Apr 3, 2004 Rated a Very Helpful Review
The more I start reviewing my online shopping experiences, the more I'm realizing that I loathe shopping in brick and mortar stores, and far prefer shopping online. The best example of this is JC Penney Online, as the only time I even enter their ...
Read the full review
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

JC Penney, I haven't really shopped the brick and mortar, but I do online!

by , Dec 28, 2003 Rated a Very Helpful Review
JC Penney was not a store that I would shop. I never really seemed to find things that I liked there and I did not want to pay $5 for a catalog to see if anything there appealed to me. I stumbled across the website one time because of ...
Read the full review
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Items arrived as specified, shipping quality was poor and overpriced.

by , Dec 26, 2003 Rated a Very Helpful Review
After finding the perfect work-shirt at the JC Penney "brick and mortar" store, I returned to purchase additional shirts. To my disappointment, the store no longer stocked them in the size I needed, so I opted to purchases them online. The ...
Read the full review
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

They say items shipped when they aren't even in stock.

by , Jun 24, 2003 Rated a Very Helpful Review
Ordered bathingsuit on-line - first the online form wouldn't accept my code for 'free shipping' whic ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

JC Penney Is Consistently Good

by , Jun 18, 2003 Rated a Very Helpful Review
While I like to wander around the mall, some days I just can't. That's when I sit back and start cli ...
Read the full review
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:

Can't wait to do it again!

by , Jun 18, 2003 Rated a Very Helpful Review
Shopping in minutes. For busy people this is the place to shop. The site is very user friendly. I ...
Read the full review
Express Reviews
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
disappointing
by ,Nov 19, 2012
(Show)
I ordered and received a set last year with a "buy this set, get a recliner free" promo. The set fell apart within a year and they offered to exchange it. However, they said I also had to return the recliner, thus losing out on the promo offer because
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
ONLY 3 OF MY 4 ORDERS ARRIVED AT THE STORE!
by ,Oct 23, 2012
(Not Yet Rated)
BUYER BEWARE IF YOU PLACE ORDERS ONLINE WITH PAYPAL!!! I PLACED 4 ORDERS THROUGH THEIR WEBSITE WITH SHIPPING TO THE STORE ITSELF AND ONLY 3 OF MY 4 ORDERS ARRIVED AT THE STORE! WHEN I WENT TO THE JCP STORE THE MANAGER WAS RUDE TO ME AND LEFT ME
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
worst customer service ever
by ,Oct 12, 2012
(Show)
This is worst shopping experiences I have ever had. Penny,s no longer has catalogues for tall men and has no size chart for the tall men,s department!how cannot any tall man order without
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Will never purchase from this company again
by ,Sep 23, 2012
(Not Yet Rated)
called today (9/24) to confirm delivery from order placed 2 weeks ago. Was told order was cancelled (never notified). This is after I gave away the exiting furniture within the room. I will never, ever purchase another thing from JCP and
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Terrible Customer Service for Web Orders
by ,Aug 6, 2012
(Show)
I have ordered thru many different companies' websites in the past and even handle customers placing catalog orders myself on a daily basis and I have to say, JC Penney web sales provides some of the WORST customer service I have ever seen. If you are
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Good Experience
by ,Jul 19, 2012
(Show)
The experience was good overall. Will shop again. Product quality was good, shipping was on time. Definitely a satisfied
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
POOR....POOR...POOR !
by ,Jun 1, 2012
(Show)
Online order for twin sheet which jcp did not carry in store, carried all other sizes if brand. Order showed being shipped UPS on May 22. I called for a tracking number and was informed they didn't have one. UPS always issues tracking number when picking
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
It was ok but Thay lost a good customer due to lack of communication
by ,May 24, 2012
(Show)
The ring I ordered is verry nice however the date it was saposta be delivered was 2 weeks after I ordered it I received it a few days shi of a month after the customer service was good but i wish that if Thay was going to be that late the least Thay
Read more
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
VERY VERY DISAPPOINTED
by ,Apr 14, 2012
(Show)
Order # 2012 0845 1134 9165Received order timely.  However I was extremely disappointed when i opened the box.  ORDERED 2 PAIRS OF DRAPES FOR THE SAME ROOM.  I RECEIVED 2 COMPLETELY  DIFFERENT COLORS AND THE DRAPES WERE
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
very unhappy with jcp's shipping and tracking system lately.
by ,Apr 10, 2012
(Show)
jcp's ordering online is terrible if you want to track order. I have complained and I just get blown off. Just ordered Apr. 3rd, its now the 10th and have no idea what the status or where my order is. Since jcp changed the warehouse location couple years
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
NEVER ORDER FROM JCPENNY'S ONLINE! EVER!
by ,Mar 28, 2012
(Show)
WHAT A JOKE! I ordered a piece that was back ordered or so they called and told me but then I get a call to set up delivery. So from the start I should never expected anything more than a mess. So on delivery day I get my ottoman I ordered to find it the
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
not good shopping online
by ,Feb 23, 2012
(Show)
I am very tire of going to JC Penney website.Because everything they advertises and everything you click on it never available.To me is just false
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Beware of the JC Penney credit card!
by ,Feb 20, 2012
(Not Yet Rated)
Beware of their credit cards. I made a purchase in December and paid it in full in January. Made an online purchase in January and received a late fee for nonpayment in early February. The purchase wasn't even posted on that cycle. Customer
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Worst Buying Experience EVER! Promised products never delivered; customer NEVER CONTACTED!
by ,Dec 29, 2011
(Show)
I bought an entire bedroom set, which was documented to be completely in stock.  After three weeks of waiting, checked the status and discovered order was cancelled and I WAS NEVER CONTACTED!  Corporate managers offered another bedroom at a
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Great service! Great store!
by ,Dec 24, 2011
(Show)
The customer service was great! Everyone seemed like they loved their job. I had to make several returns though...This was because of a size change...Although this took a while because of different reciepts with different purchases, the associate was
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Great Online Shopping
by ,Dec 19, 2011
(Show)
I found the JC Penney website easy to navigate.  I received a quick response and order confirmation regarding my order.  Everything went smoothly.  I found them to be a very reliable website and
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Worst customer service ever. Order delayed forever, and can't cancel.
by ,Dec 13, 2011
(Not Yet Rated)
Worst customer service ever. Purchased an item the 27th of November and it got backordered a couple of times. Cancelled the order the 12th of december, and it still got shipped and can't return it (because the person supposed to receive will no longer be
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Not too thrilled
by ,Dec 5, 2011
(Show)
Don't place an online furniture order from JCPenney unless you're 100% sure you want it.  They recently (Sept 2011?) changed their 7-day furniture return policy to "ALL SALES FINAL".  Check Kohls, Overstock, Target, even Walmart, as they have
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Terrible shipping!!!!
by ,Nov 28, 2011
(Show)
Don't order online!!!! i ordered pair of jeans for my husband on november 17th,today is 28th still i could'nt get my package. i paid $8 for delivery. Horrible company. never order
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Not return accmodating
by ,Aug 27, 2011
(Show)
I have to remember not to get anything from JC unless they're offering something I want for free. Most other stores - Macy's, Kohls will honor returns at a local store even if the purchase was made online. But not JC. Not only did I pay shipping to me
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
TERRIBLE CUSTOMER SERVICE!!!
by ,Jun 29, 2011
(Show)
I could not believe how bad the customer service was.  The sales lady was very nice, naturally, but beyond taking my money, they were miserable to deal with.  I received a call at 10am stating they'd be delivering my furniture in 30 min, so I
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Horrible Service!
by ,Apr 26, 2011
(Show)
I have horrific experience at J.C. Penney - Briarwood Shopping Center in Ann Arbor I asked for General Manager Mark Hollenbaugh but he will not available all days,for all day meetings (to play golf), that sucks, And I will never shop at J.C Penney
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Stay away from JC Penney Furniture! Defective Chairs + Poor Customer Service.
by ,Apr 14, 2011
(Show)
JC Penney delivery a defective recliner to us and will not pick it up and refund our money. With the foot rest extended it wobbles to the point you think you are going to flip out of it. We've been waiting for over a month for their delivery people to
Read more
Overall Rating:Store Rating: 1.0
 
They suck
by ,Dec 27, 2010
(Show)
Every time (and I mean every time) I try shopping on JCPenney.com I get sucked in by a "free shipping" offer that doesn't work when I go to make the purchase.  It seems like a complete bait and switch to me, and I'm very tired of it. 
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Do not understand that online shopping should be convenient.
by ,Dec 6, 2010
(Show)
Ordered item on line. Not delivered on time, was broken.  Had to drive it back to a faraway store to return it or ship & pay myself.  Customer service kept promising solutions, but did nothing they said they would. I complained to the
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
AVOID
by ,Sep 16, 2010
(Not Yet Rated)
Less than 1 year ago, we bought an extreme bed frame from Penneys.  It has now bent through no misuse of ours.  It took 3 months to get their warranty guy to come out to our house to take pictures and then he told us that Penneys determines
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Extremely poor quality control
by ,Sep 14, 2010
(Not Yet Rated)
Last year ordered 8 panels of 108 inch curtains, which, when they came were very nice, however, only they ranged from 103 inches to 109 inches.   I returned them to the store and eventually (more than a month later) I ended up with 8 identical
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
BEWARE! JCP Table Finish Poor Quality - Poor Customer Service
by ,Aug 23, 2010
(Not Yet Rated)
We are renovating our house and have purchased approximately $2500 of furniture and furnishings from JC Penney in the past 2-3 years. We will NEVER purchase anything from them again. We have had our new dining table set (Westend) from JCP for only 1
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
I love shopping JCPenney-minus furniture delivery rates!
by ,Jul 26, 2010
(Not Yet Rated)
I just purchased a 7 pc queen comforter set for $99, half price. Feels and looks great on my bed! Much like the bedding on the beds at a 4 star hotel room. I must say that I have been shopping JCPenney for yers now. Mot of my purchases are standard
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
not recommending this Co for future buying of any large item
by ,Jun 16, 2010
(Not Yet Rated)
ordered sofa on 5-18-2010 someone @ JCP cancelled said order on same day, we were not told, on 6-2-2010 some one else reordered same sofe for us, again we were not toldon 6-14-2010 I called for my order for it was due in on 6-10-2010 was told of
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Customer Service Was Very Good!
by ,Jun 10, 2010
(Show)
I ordered online and kept checking the UPS tracking. I was excited when I checked at work one day and saw that UPS had delivered the package and left it on my front porch. Unfortunately I got home and there was no package. My husband, who works from
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
FRAUDS
by ,May 27, 2010
(Show)
Customer service poor.....never answer phone at the warehouse or the department store. Orders were completed but was not accurate -- line of credit was smaller than
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
I will never shop at Jcp ever, and will never recomend your store to anyone
by ,Feb 18, 2010
(Not Yet Rated)
we received our Linden street sofa as a gift along with a chair. when it arrived finally, the couch was missing a throw pillow and the slip cover had a broken zipper. The chair slip cover doesn't zip all the way. it is Feb. so since jcp had to
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Still waiting It has been almost a month & my order has not arrived.
by ,Jan 9, 2010
(Show)
I ordered a bean bag chair from JC Penny online December 15, 2009, it is now January 10, 2010. It has not even left the factory & no one can even tell me when it is going to ship out.  I am very dissapointed, it has almost been a month & I
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Very unhappy customer.
by ,Dec 19, 2009
(Show)
I ordered christmas/birthday gifts online during thanksgiving weekend 2009. I saw them in the store but when I looked online the prices were much cheaper plus I got to use the extra 20% off coupon. One of my items arrived Dec 7th. I thought that was
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JC Penny did not credit my returned item
by ,Oct 29, 2009
(Show)
After 35 years have cancelled my JC Penny credit card and I will never shop at JC Penny again! For the second time I have returned an item, using the JC Penny return label and filled out the proper return information...only to not be credited for the
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JC Penney.com - Product not shipped even after 4 months
by ,Jun 27, 2009
(Show)
I placed an order (last 4 digits of the order 7750) on 21 Feb 2009 (yes, over four months ago) and it has not yet been shipped. Latest ship date shows July 17 (lets see if JCP will at least ship after 5 months). I've received two emails
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Never order again. No refund on full price!
by ,Jun 21, 2009
(Show)
I will never ordered from JCP again. If you aren't sure exactly your product, don't buy. I ordered a pillow from their website with 10 dollars coupon. Since the pillow is too flat, I have to return it. They will take out that 10 dollars they paid for you
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Never again will I order furninture from JCP
by ,May 6, 2009
(Show)
Never again.  Ordered furniture - was told six weeks by several (not just one) sales people.  At 10 weeks I called customer service - they said "oh no - it takes 8-10 weeks".  We are at 12 weeks and counting and still no furniture. 
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Terrible Customer Service
by ,Jan 6, 2009
(Not Yet Rated)
We ordered a Christmas gift for a relative online a few days before Christmas.  We paid for the express shipping option, and was told the item would be here by Christmas.  The express shipping option was $55, which is much too high (cost
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Never buy furniture from JC Penney. They do not stand behind it.
by ,Dec 27, 2008
(Show)
Stay away from the furniture.  It is poorly built, looks great on arrival but within three months it looks at least ten years old.  I ordered 1 sofa, 1 loveseatchair and ottman for my daughter as a gift.  It is so embarrassing everytime I
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JC Penney has a practice of mistreating its customers including lifelong ones.
by ,Nov 17, 2008
(Show)
    I would avoid them like the plague. They mistreated my elderly mother horribly. She accidently put a stop check on a payment she them. Her checkbook was misplaced and she lost count of what checks were written. She immediately called
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Bridal registry unfulfilled!
by ,Aug 25, 2008
(Not Yet Rated)
I have not shopped on line with JC Penneys but apparently that is what they want you to do. We recently made a trip to the store to buy gifts for a bridal registry. The list was 4 pages long. The Tacoma WA Mall store did not have a single one of the
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Great store, people & service , terrible product!
by ,Aug 3, 2008
(Show)
Great store & service, terrible product! I ordered two aluminum chaise lounges recently discounted. Two days later they discounted them again. I called JCP & they refunded my credit card for the difference . The items arrived in one week! Fast! One chair
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
No customer service at JCPenny
by ,Jul 14, 2008
(Show)
Customer service is horrible at JCPenny. I purchased a recliner a few months ago and the back falls almost to the floor when tyring to recline. I have emailed and called customer service and no one has come to replace or fix it or even look at it.
Read more
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Good quality. Delivery expensive and limited.
by ,May 22, 2008
(Not Yet Rated)
I ordered a bed and dresser on line. The quality is very good and was packed very well not a mark on it. I was emailed delivery info but it was not detailed. They did offer to call me a half hour ahead of time since I work close by, that was helpful.
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
jc pennys not worth buying online!!!
by ,May 22, 2008
(Show)
all items back ordered at least 2 weeks they charge a sales tax when other online stores dont!!! ,this will be the last time I shop online with jc pennys online,customer service not helpful!On other items the back orders were for a month or more and the
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Kids furniture nightmare
by ,Mar 21, 2008
(Show)
I bought some kids bedroom set for my 7 year old from JC Penney web site. Picked up and opened it up for assembling and many of the drawers for the dressers were broken. The furniture material looked like match boxes. I do not know if JC Penney had
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Totally excellent experience.
by ,Dec 21, 2007
(Show)
I live in Alaska (Anchorage), & placed a large order. 2 sofas, 1 chair, 2 beds, 2 dressers, 3 tables. I will admit customer service via telephone is terrible until you get the right person. I suggest calling repeatedly & hanging up until you hear a good
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Negative
by ,Dec 18, 2007
(Show)
Telephone staff is obviously mostly African American women who do not speak english clearly & have no interest in customer service, only a paycheck. You cannot tell if you item is in stock until you finalize checkout online, & customer service cannot
Read more
Overall Rating:Store Rating: 0.0
 
Rude personel, Bad merchandise return policy awful. Will never shop at JCPenney again
by ,Sep 6, 2007
(Show)
Beware Buyers! I bought on line mattress and box springs.(Sherwood Hill), this is the worst set that Serta could ever make. The Smell was TERRIBLE! The plastic covering was so dirty and black I think they had been stored somewhere for years,Also the
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Rude employee`s, Bad merchandise return policy awful. Will never shop at JCPenney again
by ,Sep 6, 2007
(Show)
Beware Buyers! I bought on line mattress and box springs.(Sherwood Hill), this is the worst set that Serta could ever make. The Smell was TERRIBLE! The plastic covering was so dirty and black I think they had been stored somewhere for years,Also the
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JCP.com promotions are deceptive & inaccurate, and Customer Service is not helpful.
by ,Aug 12, 2007
(Show)
Customer Service-catalog price did not match online price-a rude customer service rep told me I had ordered from an old catalog, and I was looking directly at Early Fall Catalog 2007 and carefully checked the item number & price. She went on to tell me
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Buying a Mattress in store?? BUYER BEWARE
by ,Jul 21, 2007
(Show)
Never will do business with JC Penny gain. Bought a mattress at the store. Was delivered to my house. Laid in it first night and it was like sleeping in a bean bag. Long story short, you get a 45 day satisfaction guaranteed but if you reselect a new
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Worst Online experience Ever!!!!! Don't buy from them.
by ,Jul 20, 2007
(Show)
WORST ONLINE EXPERIENCE EVER.Customer service at JC Penney Online Store has disintegrated along with their integrity. We ordered a rug (first called and confirmed in stock) supposed to be 4-7 days to delivery. Two months later after numerous phone calls
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Never, Never Order Furniture from JCP
by ,Jul 4, 2007
(Show)
If only I had read the reviews BEFORE attempting to buy furniture from JC Penney online. My experience was the WORST I have ever had. After sleeping on an air bed for three weeks in our new house, the furniture arrived. We ordered the Sutton bedroom
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Terrible furniture buying experience.
by ,Jun 26, 2007
(Show)
Never buy furniture through JCPenney catalog. Our order was placed over 2 months ago and two times we have been told to stay home because the furniture would arrive. Each time we were called and told the furniture had been damaged. We still have no
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Horrible
by ,May 29, 2007
(Show)
We also ordered a twin bed for our toddler. It had to be shipped three times, because the first two times, it arrived damaged. I emailed a customer service rep to see if this bed needed a box spring. They said YES. We went out and bought a new
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
J C Penney's customer service was rude and arrogant.
by ,May 16, 2007
(Show)
J C Penney's is deceptive because of its coupon redemption procedure. You don't find out until the order is placed the coupon won't work. Or if it does work they might take it away later. I had a coupon which they disallowed later but said they would
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
FALSE ADVERTISING. They do not stock all items on line or in catalog
by ,Apr 25, 2007
(Show)
This store advertises items in its catalog and on line that are not in stock from the day the catalog arrived. They never had it in stock. When I contacted customer service they said they don't know if they will have it in stock. FALSE ADVERTISING!
Read more
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
My experience shopping at JC Penny was wonderful. The shipping was always on time.
by ,Apr 16, 2007
(Show)
I always found shipping from JC Penny was way too expensive. I usually wait for the free shipping offers, but you really need to be careful and read the fine print. Free Shipping is not on sales items or outlets items. It was something I didn't like.
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Poor
by ,Jan 26, 2007
(Show)
Be careful ordering an item from the JCPenney catalog. If you have to return the item you will still be responsible for the shipping and handling charges, which can be 15% even if picked up at the store. I learned this lesson the hard way.
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
AVOID JC PENNY LIKE THE PLAGUE
by ,Jan 24, 2007
(Show)
I ORDERED A COUCH FROM JC PENNY A MONTH BEFORE I MOVED INTO A NEW HOUSE, THE COUCH WAS DELIVERED TWO WEEKS AFTER I MOVED IN (TOTAL OF ABOUT SEVEN WEEKS EVEN THOUGH I WAS TOLD IT WOULD ONLY BE THREE WEEKS) AND HAD A LARGE HOLE IN IT. I SENT IT BACK AND
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Mismatched curtains
by ,Jan 19, 2007
(Show)
I ordered 6 curtain panels and 3 valances. Although all of the packages and the receipt said they were the same lengths, they were all different lengths. The differences were between 2 and 14 inches. I am going to have to order more to try and get a
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JC Penney customer service doesn't care about me
by ,Jan 15, 2007
(Show)
ordered a couples ring on Nov.23, 2006. They said it would take two weeks. After twice weekly calls to service reps, I cancelled the order on Jan.15. NO HELP WHAT SO
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
My worst shopping experience to date
by ,Dec 7, 2006
(Show)
I am livid. I ordered two items on Nov. 20th and they had an expected ship date for December 4th. It is now December 6th and I find that they have cancelled my order. If I want to keep it they can get me the items in January, after Christmas of
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
OK SERVICE, BUT BAD PRODUCT AND BAD PRODUCT REPRESENTATION
by ,Nov 3, 2006
(Not Yet Rated)
I ordered this canopy linen from the catalog which provided quick and convenient service. Unfortunately, when I received the product I was disappointed to see that it looked cheap and was poorly constructed. I could see that the hem was loosely stitched
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Furniture from JC Penney is a risky purchase. You might not get it!!!
by ,Oct 30, 2006
(Show)
In the fall of 2005, I ordered an Embarkation dining set via phone with a store salesman and ordered the sideboard through the catalog. I was told the set would arrive one week in October and they called to deliver it 2 weeks ahead of schedule. Since I
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Great experience & will definitely shop at JC Penney online again!
by ,Oct 30, 2006
(Show)
I have ordered furniture three times from JCPenney.com and have been extremely pleased with the quality and service. Since we live in Fairbanks, Alaska, imagine my delight having the furnitures - dining chairs, sectional pieces and ottoman arrive within
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Why advertise?
by ,Oct 28, 2006
(Show)
These people are nuts! They recently sent an advertisement to me asking me to shop online, in store, or over the phone. Looking at the catalog, I found a nice pair of Haggar Dress trousers that were advertised for being on sale for $16.99. Guess what was
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Angry and disgusted
by ,Oct 15, 2006
(Show)
Delivery speed: Extremely slow. Order was backordered three times. (Once the order was cancelled entirely and no one notified us that it wasn't coming until we called on the day it was supposed to to be in, forcing us to completely restart the order).
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Horrible online service. Will never order again from JC Penny
by ,Aug 17, 2006
(Show)
Horrible screw up. I ordered online for a 2 year old toddlers birthday. They screwed up the entire order. I ordered 5 different items. They sent 5 pieces of the same dress. Wonder what they do. They charged my bill the entire order. They drop items
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Horrible and dishonest
by ,Jul 15, 2006
(Show)
JC Penney is not honest. I ordered a coffee table and 2 side tables. Within 2 months, all the paint chipped off on all three items!!! Just walking by it and a shoe rubbing against it caused flakes of the furniture to come off! A glass of water was placed
Read more
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
J. C. Penney furniture shipping is worthless.
by ,Jul 5, 2006
(Show)
I ordered 2 sofas, a chair and ottoman from J.C. Penney hoping to at least have the items within a month. Two months later, still nothing and shipment was not pending for another two weeks. Customer service could do nothing but tell me my pending
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Easy to use website, good prices, fast delivery. Very reliable!
by ,Jun 23, 2006
(Show)
I have shopped numerous times with JC Penney online - mainly because I have a store card, and get coupons, and because I can never find the petite sizes I want in the store, or the shoe sizes either. Most recently I went shopping in their outlet store
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
They lie about having merchandise in stock
by ,Apr 12, 2006
(Show)
DO NOT BELIEVE...THAT THERE MERCHANDISE IS IN STOCK...I order a floor lamp from them first part of March....then they didn't ship ...said backordered til Apr 1, 2006...now they are saying it won't be shipped until after May 31, 2006....what a rip
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Beware of "In Stock" and "Item Shipped" Statements
by ,Feb 20, 2006
(Show)
I placed 2 orders with JCPenney.online - well over $1000. Although all items were listed as "in stock" that was not accurate. The curtains came in piece meal. I received an email that the chair pads weren't available at all 2 weeks after ordering and
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Good website, good service, on time delivery.
by ,Feb 1, 2006
(Show)
I have shopped with Penney's many times, mainly for clothes for my son. They are the only ones who can fit him for jeans. I have always received my orders on time, exactly as ordered. Whenever I have had to return something, I return it to the store
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
No wonder they've been around so long!
by ,Jan 27, 2006
(Show)
I recently ordered almost $1000 in bedding for furniture I had just purchased for my three daughters. Comforters, sheets, curtains, pillows, lamps...the works. The children were able to look at the catalog and pick just what they wanted in their "new
Read more
Overall Rating:Store Rating: 1.0
 
Absolutely atrocious staff, I will never shop with them again!
by ,Jan 23, 2006
(Show)
I was attempting to establish whether or not a store had furniture for our baby's room when I was treated with the utmost disrespect. Not only is it impossible to send an email through their customer services line, it is even worse when you try to find a
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Not so great
by ,Jan 21, 2006
(Show)
Their shipping rates are astronomical!! I don't see how it can cost $23 to ship a curtain. Be careful. If you find the right person at your local store (NOT THE CATALOG DEPT.), you can work free shipping. I would never recommend that you order on-line
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Never ever ever again.. Just say NO to Penny's
by ,Jan 5, 2006
(Show)
I was a first time customer at J.C Penny's. I should have read the reviews first. I ordered a high end couch from them, they only sent me 3 of the 4 pieces then proceeded to tell me that I had to wait 8 weeks for the last piece, without any reason.
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
What quality?
by ,Dec 25, 2005
(Show)
Their online store is utterly worthless. I've ordered several different items at different times and never did I get the order on time or without flaws. I had to call several times to go after my orders because they either didn't know about anything
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Do not order anything that has to be delivered from JC Penneys
by ,Dec 15, 2005
(Show)
After reading all the problems on Epinions with Spring Air Mattress, I decided to cancel my order (before it was delivered) with JC Penney’s. This was back in July 05, as of December 05 they have not credited my account giving one excuse after another.I
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JC Penneys is SOOOO Annoying!
by ,Dec 13, 2005
(Show)
Since I'm 6'8" I used to buy a lot of clothing through their catalog as it is the only place to buy tall sizes at a reasonable price. It is IMPOSSIBLE however to even order a few items that are actually in stock. They must take orders and then place
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JCPENNEY.COM - WORST ONLINE EXPERIENCE!
by ,Dec 11, 2005
(Show)
This was, hands down, the worst online ordering experience I have ever had! I ordered over $200 worth of ski clothing during the Thanksgiving weekend sales...only to receive an email confirmation listing higher prices than what I ordered them at...also,
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Easy, Quick, and Fun
by ,Dec 9, 2005
(Show)
I purchased a winter coat through J.C. Penney's website. It was extremely easy. The website is well organized, and the coats are even listed by warmth. Once you select a coat, there are a wide range of sizes available, and sizing charts to help you
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
NEVER AGAIN - THERE IS NO FREE SHIPPING - Caveat Emptor
by ,Dec 3, 2005
(Show)
I am extremely disappointed in JC Penney and feel that they used deceptive trade practices on Thanksgiving weekend. All of their promos promised free shipping. As a result of this promo I choose to shop at JCP to be able to save a few dollars on approx
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
I will never order from them again.
by ,Nov 17, 2005
(Show)
I will never order from them again and would even consider not going into their actual store because the experience has so colored me against their company. 10 day delivery? What a joke. After waiting about 45 days, I had a delivery scheduled, only to be
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JCPenney.com is awesome. I have been pleasantly surprised.
by ,Oct 6, 2005
(Show)
I recently began shopping at JCPenney.com and have been blown away with how awesome they are. The product assortment is amazing, the brand selection is impressive, the overall experience is outstanding -- not to mention great prices. I would highly
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Frustrating and Disturbing
by ,Jul 13, 2005
(Show)
I have had a couple of disturbing experiences with JC Penney, where they have ruined my order and than told me I had have had to wait for my money to be refunded. Both times it was only resolved after I threatened a lawsuit. Since earlier this year I've
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
This was my first and last time to buy at JC Pennys.com
by ,Jun 16, 2005
(Show)
Don't be so quick to dump the brick and mortar stores for online shopping... Once you enter your credit card number at the J.C Penny online site forget about customer service.. They don't provide any kind of tracking number to see when your $700
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Great service, quality, and price
by ,May 10, 2005
(Show)
I've made 3 orders from JC Penney, all related to curtains and curtain rods and have been very happy. I have a very closer store to my house and I choose the instore shipping and they call me usually within 3 days which is great. The quality of the
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
damaged and poor quality
by ,May 2, 2005
(Show)
Every chair had either cracked/split wood, were chipped, had parts that were too short or hardware missing. The boxes looked like they had been returned by someone else because the table box was ripped in many places and a chair box looked like it was
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
good place to shop
by ,May 1, 2005
(Show)
i got my pool table right when i needed it thanks guys. good place but a little pricy although well worth
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
I has been a nightmare from beginning to end.
by ,Apr 8, 2005
(Show)
I have never written a review before but my recent experience with JCPenney.com has prompted this. I ordered a lot of spring and summer clothing from the website, after it froze up my computer at least a dozen times. That was the beginning of the
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JC Penney was the grinch who almost stole x-mas from my little boy!
by ,Mar 24, 2005
(Show)
I will NEVER shop at JC Penney online again! I had ordered my son a nintendo ds for christmas at the end of October online. They were impossible to get so I called customer service and they assured me that they had them in stock and it would be no
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
This (un)shopping experience was a good one.
by ,Feb 25, 2005
(Show)
I have never shopped at JC Penney.com and I never intend to. I am just writing this review, hoping I will be able to bug the crap out of someone. I will, however, make it a good review so they won't be able to be too mad at me. I honestly couldn't
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Customer NON SERVICE!
by ,Jan 31, 2005
(Show)
Most frustrating experience. We ordered a bed for our toddler and had so many problems with the product and customer service we decided to never buy a product we couldn't see in person first. The bed that arrived was the wrong bed. The trundle part
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Great prices, service, and selection!
by ,Jan 12, 2005
(Show)
I have ordered from jcpenney.com over 20 times in the past 3 years. Although there have been rare occasions when an item turns out to be "out of stock", the vast majority of the time I have had fabulous results. Also, since we live in northern
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Always good quality and timely
by ,Jan 5, 2005
(Show)
First off, why would you buy FURNITURE online? You get what you deserve if it's not what you want. That's like buying a car online. Anyway, all I buy from JCPenney online or in-store is clothing, and have never been disappointed. The stuff always
Read more
Overall Rating:Store Rating: 3.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Good Service, Bad Quality
by ,Dec 31, 2004
(Show)
I have ordered from their catalogs for years - usually clothes - online and over the phone - and don't have any complaints. Recently I ordered an end table and a coffee table online. 5 days later I received a catalog with those items on sale. I could
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Will continue to shop with JC Penney, they have yet to let me down
by ,Dec 28, 2004
(Show)
I have placed numerous orders at JCPenney.com and have been satisfied each time. You just can not beat their on-line outlet for window treatments. The quality of their merchandise is usually equal to that of the original price so check bargains carefully
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
I will never trust JC Penny with a credit card number again.
by ,Dec 15, 2004
(Show)
Horrible to the point of ridiculous. I recently ordered a mattress from JC Penny. You can not pick up a mattress at the store it has to be delivered. So i set up delivery, and receive a confirmation call the day before scheduled delivery, take that day
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Recommended for APO/State Dept. customers stationed overseas
by ,Dec 15, 2004
(Show)
JC Penney Online is a very reliable source for clothes, shoes, and household items. Customer service is rapid and helpful. When the online store didn't apply my promo code when I checked out, customer service applied it for me so I got the free shipping.
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
AVOID LIKE THE PLAGUE
by ,Nov 20, 2004
(Show)
I ordered a clothing set, and it never arrived. I wrote to customer service over and over and never got a response. I then decided to do a chargeback on my credit card, only to find out they they had reversed the charge the same day and never bothered to
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Horrible Quality
by ,Oct 28, 2004
(Show)
I received my items in a timely manner and no complaints about the shipping or accuracy of the order. I ordered online so I didn't have to deal with customer service. However, my complaint is about the quality of the product I received. The $100+
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
expected excellence and received excellence in retail/online/catalog ordering
by ,Oct 26, 2004
(Show)
I purchased 2 video rockers from on line at JCPenneys and when they came they were far below my expectations and JCPenneys quality. I lugged both back to my retail store, and not only got my account credited for the price but also for the shipping fees.
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Many great shopping experiences - Will Shop there again!
by ,Jul 12, 2004
(Show)
I have purchased many items from JcPenney. My most recent purchase was two venetian tri fold mirrors. They were on back order but they contacted me and let me know when to expect them. They actually arrived much faster than they said they would. They
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
I will never buy JC Penney furniture again
by ,Jul 7, 2004
(Show)
Very disappointing! I bought a dining table and chairs which was delivered very late and put together so poorly that the 4 out of the 6 chairs fell apart within a month. I have had to call JC Penney many many times and they can not repair the items so
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
GOOD JOB JC PENNY
by ,Jul 3, 2004
(Show)
I HAVE ORDER FROM JC PENNYS OVER TEN TIMES IN THE LAST 2 YEARS AND I HAVE NEVER HAD A PROBLEM. I WILL STILL BUY ONLINE FROM JC
Read more
Overall Rating:Store Rating: 4.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Excellent customer service
by ,Jun 30, 2004
(Show)
I ordered a VCR online, which I was not satisfied with and ended up returning. Luckily, the return experience was a breeze--I was able to take the item back to the store so I did not have to pay return postage, and when I explained I did not like the
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
A very good experience.
by ,Jun 28, 2004
(Show)
I have ordered many things online from JCPenney and have always received the items quickly and in great shape. Most of the items I have ordered are linens or curtains. I wait until I get a free shipping coupon or a sale coupon before I order anything.
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Perfect.
by ,Jun 26, 2004
(Show)
I read the other reviews and could not figure out went wrong for them. I ordered from JCPenny.com the splitrail colorblock Down Vest on 22nd and received it on the 24th... in the size and color that I wanted. I found the ordering to be simple and quick
Read more
Overall Rating:Store Rating: 2.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
got chairs, NO PADS!!!
by ,May 20, 2004
(Show)
I ordered the wood steamer chairs..ordered the cushions too. Now I find out the cushions are UNAVAILABLE!!! With a 'so what' attitude, I was shrugged off the telephone....all done with them, sad experience!
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Poor Quality & Customer Service
by ,May 14, 2004
(Show)
Order a flyer horse. It had to direct shipped from manufacutre. It arrived in plain box. No markings Inside no instructions no invoice nothing this was to be a present order a month a head of time three months later i still couldnt get anything and
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
JC Penneys does not back their merchandise
by ,Mar 9, 2004
(Show)
I ordered a bedroom set from Penney's and received delivery in late January. I took off half a day from work to be here for the 11-4 P.M delivery window. They arrived at 5:30 so I lost half a day of work for nothing. When it arrived, I checked it over
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Horrible
by ,Feb 5, 2004
(Show)
Tried to order a trundle bed, said it was in stock but when I went to purchase it, it was back ordered four months. They should not offer availability only to be let down after you enter your credit card information. I would not shop there
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Beware of cash refund policy and customer service
by ,Jan 6, 2004
(Show)
Unable to return a Christmas present for cash refund at local JC Penney store. Terrible uncooperative attitude. I finally just gave the present ( a watch) to a friend rather than continue to argue with
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
TERRIBLE SERVICE WITH AN ATTITUDE!
by ,Jan 3, 2004
(Show)
I ordered furniture from JC Penney which arrived damaged so I sent it back with the delivery personnel. They never called me to deliver another table and still charged my credit card for it. After 1 1/2 years of hassle with them, I finally got
Read more
Overall Rating:Store Rating: 1.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
Horrible
by ,Dec 24, 2003
(Show)
It was the worst experience I have ever had. I ordered a bed and they told me it was back ordered for 1 month. Two and a half months later I still did not have the bed nor could the company tell me when it would be delivered so I canceled the order.
Read more
Overall Rating:Store Rating: 5.0
Ease of Ordering:
Customer Service:
Selection:
On-Time Delivery:
GREAT EXPERIENCE NO HASSLES
by ,Dec 23, 2003
(Show)
THEY HAVE BEEN WONDERFUL TO DEAL WITH NO PROBLEMS, NO HASSLES. TIMELY DELIVERY OR YOU CAN PICKUP AT YOUR LOCAL
Read more
Showing 1-177 of 177 reviews Back to paged view

Read Surveys Where do surveys come from?
Showing 1-200 of 7,586 surveys   Back to paged view
Date Rating
Overall Rating:Store Rating: 4.0
 
Oct 20, 2008
(Show)

In store was horrible, the lady couldnt get the computer to work, she was new...
Read more
Overall Rating:Store Rating: 5.0
 
May 29, 2008
(Show)

The product was just as expected. The price on line was much better than in the...
Read more
Overall Rating:Store Rating: 3.0
 
May 27, 2008
(Show)

It was ok. The ad was deceiving that indicated free shipping on orders of $75...
Read more
Overall Rating:Store Rating: 3.0
 
May 27, 2008
(Show)

I have problems with the product itself, I was told I can return it! It is...
Read more
Overall Rating:Store Rating: 5.0
 
May 23, 2008
(Show)

I love shopping online with JCPenny. It is very easy and not at all time...
Read more
Overall Rating:Store Rating: 5.0
 
May 19, 2008
(Show)

Very fast & easy to order...excellent
Read more
Overall Rating:Store Rating: 1.0
 
May 17, 2008
(Show)

I ordered back in march to date i still have not received my merc. handise....
Read more
Overall Rating:Store Rating: 1.0
 
May 12, 2008
(Show)

I received a 'form' style email from JCP that did not address my unique...
Read more
Overall Rating:Store Rating: 3.0
 
May 12, 2008
(Show)

QUALITY OF PRODUCTS POOR; OF 5 WINDOW SHADES I PURCHASED ONLY 2 WERE USABLE; 3...
Read more
Overall Rating:Store Rating: 2.0
 
May 6, 2008
(Show)

u advertised this item then i was sent an email telling me it was on back...
Read more
Overall Rating:Store Rating: 4.0
 
May 1, 2008
(Show)

THE WEB SITE WAS USER FRIENDLY. I WAS ABLE TO FINE WHAT I NEEDED IN A MATTER OF...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 24, 2008
(Show)

I love shopping in the the store and online. The quality and variety of...
Read more
Overall Rating:Store Rating: 2.0
 
Apr 22, 2008
(Show)

*boots unlike the sparse description -need to return /unable to wear had there...
Read more
Overall Rating:Store Rating: 2.0
 
Apr 22, 2008
(Show)

On 3-5-08 I purchased 3 pair of shoes totaling $58.02. I only needed to return...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 21, 2008
(Show)

I had to rtn the boots because of size to the store and they did an excellent...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 20, 2008
(Show)

I enjoy shopping on line all the time with JCPenney
Read more
Overall Rating:Store Rating: 4.0
 
Apr 20, 2008
(Show)

gOOD EXPERIENCE, EASY RETURN OF ITEM WHERE COLOR DIDN'T WORK
Read more
Overall Rating:Store Rating: 4.0
 
Apr 19, 2008
(Show)

everything was fine
Read more
Overall Rating:Store Rating: 3.0
 
Apr 19, 2008
(Show)

Items were not shipped by promised delivery date. Items shipped 15 days after...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 18, 2008
(Show)

wonderful selection, prices and service, as well as incredibly fast shipping.....
Read more
Overall Rating:Store Rating: 5.0
 
Apr 16, 2008
(Show)

I'm generally happy with the products, delivery times, etc. at jcp.com. Very...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 16, 2008
(Show)

Excellent
Read more
Overall Rating:Store Rating: 4.0
 
Apr 15, 2008
(Show)

The shoppping experience is fine except the shipping charge goes up each time I...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 14, 2008
(Show)

Good Experience-some quality of merchandise problems with several purchased...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 14, 2008
(Show)

Overall good experience. Did have some difficulty finding an item online that I...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 12, 2008
(Show)

Placing my order was easy and simple. I will definitely place an order again.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 12, 2008
(Show)

merchandise came in a timely manner and quality was excellent. very, very...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 12, 2008
(Show)

as always-very good! Thanks!!
Read more
Overall Rating:Store Rating: 1.0
 
Apr 12, 2008
(Show)

the site doesn't not make it easy to shop. Once you have put your order in you...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 12, 2008
(Show)

Got what I wanted. Was the perfect color.
Read more
Overall Rating:Store Rating: 4.0
 
Apr 11, 2008
(Show)

Happy with the order
Read more
Overall Rating:Store Rating: 1.0
 
Apr 11, 2008
(Show)

This was/is the most rediculous purchase I've ever made. I ordered the chest...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 11, 2008
(Show)

support stockings alright but not good quality, but I did not know what to...
Read more
Overall Rating:Store Rating: 3.0
 
Apr 11, 2008
(Show)

The product I ordered took 10 days to arrive and I had to contact JCP to find...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 11, 2008
(Show)

Great
Read more
Overall Rating:Store Rating: 5.0
 
Apr 11, 2008
(Show)

Great stuffs in this internet shop, very good quality on shirts, nice brands on...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 11, 2008
(Show)

site easy to maneuver found what I wanted easily Clearance section very well...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 10, 2008
(Show)

I have ordered on-line several times from jcpenney and will continue to do so....
Read more
Overall Rating:Store Rating: 5.0
 
Apr 10, 2008
(Show)

It was great
Read more
Overall Rating:Store Rating: 2.0
 
Apr 10, 2008
(Show)

I rated JCP poorly because I never received my items. The post office returned...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 10, 2008
(Show)

the color, sizes, and style were what we were loking for the price was...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 9, 2008
(Show)

its great to do shopping here
Read more
Overall Rating:Store Rating: 5.0
 
Apr 9, 2008
(Not Yet Rated)

I was shocked that they did follow up with me way up here in Canada and gave me...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 9, 2008
(Not Yet Rated)

I FOUND THE WEBSITE VERY USER FRIENDLY.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 9, 2008
(Not Yet Rated)

1
Read more
Overall Rating:Store Rating: 5.0
 
Apr 9, 2008
(Not Yet Rated)

I had no problems. When I found the outlet site, I was able to maneuver...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 8, 2008
(Show)

Excellent quality at a very affordable price!
Read more
Overall Rating:Store Rating: 5.0
 
Apr 8, 2008
(Show)

just like shopping in the store, only quicker.
Read more
Overall Rating:Store Rating: 4.0
 
Apr 7, 2008
(Show)

It was Ok, but its better to go in store and see the items personally.
Read more
Overall Rating:Store Rating: 4.0
 
Apr 7, 2008
(Show)

This was my first order to be placed at JCP.com. Only one of the items was back...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 7, 2008
(Show)

Have shopped online with them for several years with excellent results. Will...
Read more
Overall Rating:Store Rating: 3.0
 
Apr 7, 2008
(Show)

I ordered 2 JCP Bigger cotton blankets and instead received 2 of the cheaper...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 6, 2008
(Show)

Had to take back first purchase because of size. Had excellent service at the...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 6, 2008
(Show)

have almost always been happy with my purchases and if anything needed to be...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 6, 2008
(Show)

Excellent service.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 6, 2008
(Show)

Wonderful as usual
Read more
Overall Rating:Store Rating: 5.0
 
Apr 6, 2008
(Show)

It was a good experience.
Read more
Overall Rating:Store Rating: 1.0
 
Apr 6, 2008
(Show)

it wasnt jcp's fault it was st johns jcp resolved my problem so far but still...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 6, 2008
(Not Yet Rated)


Read more
Overall Rating:Store Rating: 4.0
 
Apr 6, 2008
(Show)

very good, i have made several purches.
Read more
Overall Rating:Store Rating: 4.0
 
Apr 6, 2008
(Show)

JCP is one of my favorite merchants. I have shopped with them for yesrs. I love...
Read more
Overall Rating:Store Rating: 1.0
 
Apr 6, 2008
(Show)

My order was held for two weeks and would not have been shipped or filled even...
Read more
Overall Rating:Store Rating: 3.0
 
Apr 5, 2008
(Show)

My order was canceled and it caused my order to be delay and I did not get my...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 5, 2008
(Show)

I have purchased many curtains, rugs,bedding, and some furniture from jcp.com...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 5, 2008
(Show)

i love shopping at jcp.com, they have a wide variety of products and they ship...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 5, 2008
(Show)

The products were satisfactory, but it was difficult to track the shipping. I...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 5, 2008
(Show)

I REALLY LOVE SHOPPING AT JCP.COM I LOVE JCP. PERIOD. JCP IS ONE OF MY...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 5, 2008
(Show)

Online. Great site by JC Penny
Read more
Overall Rating:Store Rating: 4.0
 
Apr 5, 2008
(Show)

The experience was fine, but the lamps were listed as being bronze and they are...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 5, 2008
(Not Yet Rated)

Ordering online was easy. I found the items I was looking for quickly with the...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 5, 2008
(Not Yet Rated)

Excellent
Read more
Overall Rating:Store Rating: 4.0
 
Apr 5, 2008
(Not Yet Rated)

a short delay on the order because of shipping from 2 different places
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

I've shopped at JCP for over 40 years!! I have never been disappointed in the...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

I HAD A GREAT EXPERIENCE FROM THE MOMENT I WALK INTO JC PENNY'S IN MEMORIAL...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

Very good - completely satisfied
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

JCP on-line shopping has the fastest delivery of all the stores I use. I have...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

This was my first time ordering on line and it was so easy. Every thing was...
Read more
Overall Rating:Store Rating: 1.0
 
Apr 4, 2008
(Show)

fair
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

I found it was easier, cheaper, and more productive to find and purchase these...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

As with all purchases we have made with jcp.com the service was outstanding.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

nice
Read more
Overall Rating:Store Rating: 4.0
 
Apr 4, 2008
(Show)

I like shopping at jcp. I can always find something I like.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

Have had great experiences when shopping online, orders alway very prompt.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

Fast delivery product is as described on site
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

The cart is of top quality, instructions to assembly were great. I am very...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 4, 2008
(Show)

I have been a customer at jcp.com for a couple years now and I must say that...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 4, 2008
(Show)

I have always recieved good service with Jcpenneys, on-line and in store.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

Excellent
Read more
Overall Rating:Store Rating: 3.0
 
Apr 3, 2008
(Show)

I was rather displeased with the fact that it cost me six dollars to have my...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

I ordered many window items/treatments and everything arrived in good condition...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

Very positive shopping experience.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

excellent
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

I was very pleased with the merchandise and the time it took to get here. I...
Read more
Overall Rating:Store Rating: 1.0
 
Apr 3, 2008
(Show)

boot box looked like it had been returned many,many times before & box was...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Not Yet Rated)

0
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

I am 61 yrs "young" and I have shopped with J.C. Penney since I was a young...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

Did not know my pants were back ordered until after the purchase was made
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

Overall I've had very good luck shopping with this merchant.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

Excellent.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

Great site, fair prices, decent products. I do wish they would change their...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

It was easy to shop on jcp.com and my order was received in a timely manner.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

I was very pleased as everything went really well. This was the first time I...
Read more
Overall Rating:Store Rating: 3.0
 
Apr 3, 2008
(Show)

The shipping time on my order was horrible. I ordered something else from...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

I LOVE SHOPPING ON LINE WITH JCP, THEY ALWAYS HAVE WHAT I WANT AND IT IS SOOO...
Read more
Overall Rating:Store Rating: 1.0
 
Apr 3, 2008
(Show)

I ordered items for my son's christening so I obviously needed them by a...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

Everything was acceptable
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

Everything has been good, which probably has been 20 times . I ordered the...
Read more
Overall Rating:Store Rating: 1.0
 
Apr 3, 2008
(Show)

The quilts were of poor material quality. On top of that, we got an e-mail...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

It took a few days after placing the order for the store in Michigan to receive...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

Love the clothes. Great shopping expierence! I just wish jcp had my shoe size.
Read more
Overall Rating:Store Rating: 3.0
 
Apr 3, 2008
(Show)

bought 5 pair same size got 1 that was in right package but size of the shorts...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

never had a problem shopping at jcp, all items always received on time, always...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

The curtains I was looking for were not a specialty item (pretty basic,...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

Excellent as always
Read more
Overall Rating:Store Rating: 5.0
 
Apr 3, 2008
(Show)

excellent service
Read more
Overall Rating:Store Rating: 4.0
 
Apr 3, 2008
(Show)

The floor lamp I ordered from jcp.com is currently on back-order and I have...
Read more
Overall Rating:Store Rating: 3.0
 
Apr 2, 2008
(Show)

i was told that something was on back order about two weeks ago and still have...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

I like shopping on-line
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

The experience has always been excellent. The products always excede my...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 2, 2008
(Show)

Nice shoes, only available online.. good website
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

The headboards were backordered for a short time -which was ok. The other...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

excelent,fast and simple
Read more
Overall Rating:Store Rating: 4.0
 
Apr 2, 2008
(Show)

Shop with JCpenney's online all the time and have always had good service. Will...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

CAME FAST THAN I EXPECTED
Read more
Overall Rating:Store Rating: 4.0
 
Apr 2, 2008
(Show)

I will have to return one top - it is cut too narrow - very thin making it...
Read more
Overall Rating:Store Rating: 1.0
 
Apr 2, 2008
(Show)

I ordered several items of which only one was on backorder. I am still waiting...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

I had no problems making the purchases or receiving the purchases I wanted.
Read more
Overall Rating:Store Rating: 4.0
 
Apr 2, 2008
(Show)

It was fine.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

I got what I ordered in record-breaking time. I am pleased with not having to...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 2, 2008
(Show)

the cost of shipping was extremely high when jc penney like other merchants has...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

It worked fine and I've only been online since January!
Read more
Overall Rating:Store Rating: 5.0
 
Apr 2, 2008
(Show)

Good shopping experience, and sizing is spot-on.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Show)

Every merchant has tank tops this time of the year, and I have purchased some....
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Show)

I have been shopping at J.C Penney for years via mail and at a local mall. The...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Show)

Site is user friendly and secure!
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Show)

Two suggestions: 1. more info on the process of the furniture delivery...
Read more
Overall Rating:Store Rating: 3.0
 
Apr 1, 2008
(Show)

I thought I was getting a changing table dresser combo like the add said but I...
Read more
Overall Rating:Store Rating: 2.0
 
Apr 1, 2008
(Show)

Internet site poor-almost imposable to navagite- Free shiping reward from...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

It was great!
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

Very good
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Not Yet Rated)

Purchased my products on line
Read more
Overall Rating:Store Rating: 1.0
 
Apr 1, 2008
(Not Yet Rated)

I ordered two dresses. One was backordered for a certain date, well within my...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Show)

excellent. have shopped there for years
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Show)

I love J. C. Penney and hope that continue to carry tall sizes for women....
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Not Yet Rated)

good experiences but sometimes the products had delay more than a month, but I...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

I am very impressed with jcp.com. The product variety and availability, prices,...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

My shopping experiences with jcp.com have been extremely easy. I'm notified...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Not Yet Rated)

very good
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

easy
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

I have been shopping with them for years, quality is good and their products...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

Found it easy to order products online from this merchant. Merchandise arrived...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

I have shopped at JCP many,many times and have always been more than satisfied...
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Not Yet Rated)

Excellent
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Not Yet Rated)

I tried to use an online code to save $10, but the code didn't appear on the...
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Show)

I shop at JC penney on line quite a bit. It is an easy site to navigate.
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Show)

IT Was excellent found what i wanted and got it.
Read more
Overall Rating:Store Rating: 4.0
 
Apr 1, 2008
(Show)

Items shipped out super fest- on a weekend even!
Read more
Overall Rating:Store Rating: 5.0
 
Apr 1, 2008
(Show)

I have never been disappointed purchasing from J.C.Penney's;my daughter had to...
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

have always like it and will continue to like it unless something changes
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

I shop at Penneys because of the good clothing selection in tall women's sizes....
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

received order in good condition as expected, and on time as ordered.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

very good
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

after initial problems were resolved, was OK
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

so far so good
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

great
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

I had the product on hold in my shopping bag. It went on sale and updated in...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

always good
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

very satisfied with service
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

I recieved the one order of rug and pad promptly. The second order of pad came...
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

My shopping experience at jcp.com was a positive one. The only thing that would...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

very good service. Thanks
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

ok
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

EVERYTHING WAS REALLY ACCEPTABLE.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

quick easy & online catalog order. Returned extra curtain to catalog counter...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

great.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

great
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

3 drawer dresser was ordered online from baby registry, it was sent directly to...
Read more
Overall Rating:Store Rating: 1.0
 
Mar 31, 2008
(Show)

one online orderfor gift card using my credit card was cancelled without my...
Read more
Overall Rating:Store Rating: 3.0
 
Mar 31, 2008
(Show)

I placed this order on 21 March for a baby shower that will be held this...
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

The shipping cost is too high.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

I like shopping jcp.com
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

JC Penney always makes service easy and fast. Although, that being said, it's...
Read more
Overall Rating:Store Rating: 2.0
 
Mar 31, 2008
(Not Yet Rated)

There is not enough description of the items on the web site to determine what...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

Always have great luck ordering from Penneys. Thanks!
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

VERY PLEASED
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Show)

I shop with JCPenney.com on a regular basis. I have very few problems with my...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Show)

Awesome customer service!!!!!! Also great value for your money. I love to shop...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Not Yet Rated)

I have no problem with jcp at all. Good Job ! ! ! THANKS
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Not Yet Rated)

easy,fast,dependable,reliable
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Not Yet Rated)

very shopper friendly
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Not Yet Rated)

I AM VERY SATISFIED WITH THE PRODUCTS AND FAST SERVICE.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 31, 2008
(Not Yet Rated)

AWESOME!!
Read more
Overall Rating:Store Rating: 4.0
 
Mar 31, 2008
(Not Yet Rated)

I had good service from the online shopping. I do need to return some of the...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 30, 2008
(Not Yet Rated)

jc penny has always been a reliable and dependable place to shop and continue...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 30, 2008
(Not Yet Rated)

Always satisfied. I regularly shop at jcp.com.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 30, 2008
(Not Yet Rated)

This was my first time that I shopped on line. It was a good experince and it...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 30, 2008
(Not Yet Rated)

One pair of pants was on back order; due to be delivered this week. As of now,...
Read more
Overall Rating:Store Rating: 5.0
 
Mar 30, 2008
(Not Yet Rated)

I have been very pleased with all our experiences with JC Penney's.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 30, 2008
(Not Yet Rated)

An easy and excellant shopping experience.
Read more
Overall Rating:Store Rating: 5.0
 
Mar 30, 2008
(Not Yet Rated)

Have made many purchases from this merchant. A current one is backordered, but...
Read more
Showing 1-200 of 7,586 surveys Back to paged view