JC Penney

The ring I ordered is verry nice however the date it was saposta be delivered was 2 weeks after I ordered it I received it a few days shi of a month after the customer service was good but i wish that if Thay was going to be that late the least Thay

Order # 2012 0845 1134 9165Received order timely.  However I was extremely disappointed when i opened the box.  ORDERED 2 PAIRS OF DRAPES FOR THE SAME ROOM.  I RECEIVED 2 COMPLETELY  DIFFERENT COLORS AND THE DRAPES WERE

jcp's ordering online is terrible if you want to track order. I have complained and I just get blown off. Just ordered Apr. 3rd, its now the 10th and have no idea what the status or where my order is. Since jcp changed the warehouse location couple years

WHAT A JOKE! I ordered a piece that was back ordered or so they called and told me but then I get a call to set up delivery. So from the start I should never expected anything more than a mess. So on delivery day I get my ottoman I ordered to find it the

I am very tire of going to JC Penney website.Because everything they advertises and everything you click on it never available.To me is just false

Beware of their credit cards. I made a purchase in December and paid it in full in January. Made an online purchase in January and received a late fee for nonpayment in early February. The purchase wasn't even posted on that cycle. Customer

I bought an entire bedroom set, which was documented to be completely in stock.  After three weeks of waiting, checked the status and discovered order was cancelled and I WAS NEVER CONTACTED!  Corporate managers offered another bedroom at a

The customer service was great! Everyone seemed like they loved their job. I had to make several returns though...This was because of a size change...Although this took a while because of different reciepts with different purchases, the associate was

I found the JC Penney website easy to navigate.  I received a quick response and order confirmation regarding my order.  Everything went smoothly.  I found them to be a very reliable website and

Worst customer service ever. Purchased an item the 27th of November and it got backordered a couple of times. Cancelled the order the 12th of december, and it still got shipped and can't return it (because the person supposed to receive will no longer be

Don't place an online furniture order from JCPenney unless you're 100% sure you want it.  They recently (Sept 2011?) changed their 7-day furniture return policy to "ALL SALES FINAL".  Check Kohls, Overstock, Target, even Walmart, as they have

Don't order online!!!! i ordered pair of jeans for my husband on november 17th,today is 28th still i could'nt get my package. i paid $8 for delivery. Horrible company. never order

I have to remember not to get anything from JC unless they're offering something I want for free. Most other stores - Macy's, Kohls will honor returns at a local store even if the purchase was made online. But not JC. Not only did I pay shipping to me

I could not believe how bad the customer service was.  The sales lady was very nice, naturally, but beyond taking my money, they were miserable to deal with.  I received a call at 10am stating they'd be delivering my furniture in 30 min, so I

I have horrific experience at J.C. Penney - Briarwood Shopping Center in Ann Arbor I asked for General Manager Mark Hollenbaugh but he will not available all days,for all day meetings (to play golf), that sucks, And I will never shop at J.C Penney

JC Penney delivery a defective recliner to us and will not pick it up and refund our money. With the foot rest extended it wobbles to the point you think you are going to flip out of it. We've been waiting for over a month for their delivery people to

Every time (and I mean every time) I try shopping on JCPenney.com I get sucked in by a "free shipping" offer that doesn't work when I go to make the purchase.  It seems like a complete bait and switch to me, and I'm very tired of it. 

Ordered item on line. Not delivered on time, was broken.  Had to drive it back to a faraway store to return it or ship & pay myself.  Customer service kept promising solutions, but did nothing they said they would. I complained to the

Less than 1 year ago, we bought an extreme bed frame from Penneys.  It has now bent through no misuse of ours.  It took 3 months to get their warranty guy to come out to our house to take pictures and then he told us that Penneys determines

Last year ordered 8 panels of 108 inch curtains, which, when they came were very nice, however, only they ranged from 103 inches to 109 inches.   I returned them to the store and eventually (more than a month later) I ended up with 8 identical