J & H Products

I ordered a GPS unit and paid extra for 2nd day air shipping. After 5 days, I inquired with the company about the whereabouts of the unit. I was leaving the country in a few days and needed the unit for the trip, which is why I had it sent 2nd day air. ...

I ordered a Garmin GPS unit and it was delivered to me in Adelaide, South Australia (halfway around the world)in 5 days. Communications were excellent. Cheapest price. I would have no hesitation in recommending J & H Products

Ordered a Garmin 3210 Chartplotter. These guys had the best price and a very good Shopping.com customer rating. Shopping.com listed the product I was ordering as in-stock. But after ordering from J&H and waiting several days for it to ship I contacted them via email - was told that product had been back-ordered for a month. Who is responsible for maintaining accurate inventory status on Shopping.com?

Vendor's website did not give inventory status. I was not notified of the back ordered status when I placed order. They charged credit card immediately, even though they did not have the item in stock. This seems like a classic bait-and-switch maneuver.

Vendor does not have a phone number. They did not respond to an email inquiry I made regarding shipping status.

I have cancelled the order, but am expecting that to be a hassle - will know soon.

Excellent buying experience. Ordered on Saturday evening, delivered on Tuesday. Well packaged for shipping. All products delivered in new condition. Excellent pricing.

Fast shipping, great prices and excellent customer service. J&H had the best prices I could find and offered me even better prices through a package quote. Shipped the wrong model of trolling motor but responded to my email and had the new one on its' way within half a day. Will not hesitate to recommend J&H to anyone looking for marine products and will definitely shop there again in the future.

Very poor service!! I ordered a radio on September 1st and finally received it on September 20th. This isn't even the bad part. I had specifically said to ship via USPS to Canada and definitely not by UPS!! Well, guess what, he shipped by UPS even though I had paid an extra $20.00 to have it shipped by USPS. What a hassle as it shipped to a postal box which everyone knows that UPS can not deliver to. Finally after many emails and such, John refunded me the shipping but it wasn't even close to the extra costs charged to me by UPS for brokerage. I finally got my radio but am very frustrated with the whole transaction. John runs his business from his home and just uses drop shippers. Check out Google maps with his address. Update!! September 25th - John demanded that I remove his phone number which I have complied with. I checked his web site today and he changed his address that had been listed. Interesting for somebody who is running a legit business. The biggest question is why no contact phone number for customer support? Think twice before dealing with this company.

J&H provided excellent service and an excellent price. I had originally purchased from a company called fotoconnection, who then called and tried to sell me the already included items at an extra cost.

J&H did not do this. I called and spoke to a person in advance of purchasing and was notified accurately of the cost and items included. I was also told that the item was backordered and could not be delivered for about 3 weeks. The item actually arrived in about 1-1/2 weeks - so they were very honest and then did better. Very much appreciated.

Great experience, order arrived faster than expected, had a question and reply was there next day. Would check their site first when looking for products. Will shop here again. Thanks J & H your customer service was excellent.

I have purchased several items from J & H Products. A Lowrance GPS Receiver/Fishfinder combo was on back order. J and H Products kept me informed on status. Another item shipped from a third party vendor was not correct. J and H Products promptly corrected this problem and I received the correct product within several days. Although, J and H Products does not have a formal customer service telephone number, they have been very prompt in answering emails.

Great experience, I ordered a Humminbird 585c fishfinder 12th Aug 07, received it in Australia, delivered to my door w/i 2 weeks. John answered all my emails promptly and ensured that I was kept informed at all times. Buy with confidence from this shop.
I

This merchant displayed incorrect pricing on a Garmin 60CX GPS receiver and would not honor their advertised price when I wanted to purchase the item. The company responded with "I would rather lose the sale". Interesting they would rather lose the sale than stand by their advertised price on Shopping.com.

I would recommend not to buy anything from this merchant.