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HomeWeb Sites & Internet ServicesOnline Stores & ServicesKaTom Restaurant Supply

KaTom Restaurant Supply

Overall service rating:  Store Rating: 4.5
Reviewed by 84 customers
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Overall Rating:Store Rating: 5.0
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Great price + fast shipping = happy customer!
by jlj01 ,Nov 19 '08
I ordered a cream whipper and was very pleased at the price and shipping.  KaTom had the lowest legitimate price that I could find (a couple websites offered it for a couple buck less but all the reviews for those sites complained about never receiving the items ordered) and reasonable shipping rates.  The best part was how quickly it arrived!  I ordered it on a Weds. and it shipped the next day!  I got it in less than a week, which isn't bad for basic UPS ground shipping.

I would definitely order from KaTom again.
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Overall Rating:Store Rating: 5.0
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I would recommend KaTom to my family and friends.
by utvolfan1982 ,Feb 02 '09
I recently purchased some Anchor Hocking wine glasses from KaTom and felt compelled to write how satisfied I was with my entire ordering experience. First, the website was easy to use so I was quickly able to find exactly the right size of wine glass I was looking for and second, the customer service representive who called me to informme on a shipping issue (I had mistyped my zipcode), was very pleasant.
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Overall Rating:Store Rating: 5.0
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professional courteous staff, informative site & fast shipping
by arhiggins ,May 14 '09
i had a great experience with this company and how great it was to get an actual person on the phone! i ordered a large piece of restaurant equipment and I was contacted the same day i placed my order with my freight truck tracking number. better yet, my commercial refrigerator arrived as promised and i will definitely be ordering from this company in the future.

i am already looking at purchasing a fryer battery and I have done a thorough comparison shopping and hands down katom has the best prices around as well as the most information. they have videos about fryer filtration and the information about energy savings you can get by choosing one model vs another. only though this site am i able to learn so much about the products i am looking to purchase. great site and great company!
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Overall Rating:Store Rating: 4.0
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My overall experience- Good
by rjack ,May 18 '09
Great selection at great prices. However, I soon learned they do not stock everything listed on their website. My flatware order,  heavy duty tongs, and all my Polar Ware items came from the manufacturer. This caused some delays, but only for 2 days. There was an exception on a large dinner fork that we both found it to be a special order item and the manufacturer was out. For the weekend they shipped me some regular dinner forks and I got them in time.

On another note- I absolutely love Polar Ware "The Edge" steam table pans and KaTom's price on them is great! After handling Vollrath and other brands, they either pinched or cut me. Not with "The Edge" pans as these are a dream to handle.
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Overall Rating:Store Rating: 4.0
 
May 24 '06

The items were easy to order and arrived quickly...packaged very well.
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Overall Rating:Store Rating: 5.0
 
May 26 '06

Excellent service and great value. I was able to quickly find what I was interested in, and the transaction was fast and easy. I also appreciated the HTML order confirmation email that arrived seconds after placing my order, as well as the ability to track the order. I would definitely come back.
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Overall Rating:Store Rating: 3.0
 
Jun 12 '06

Received a confirmation email of my order. In the email it included the ability to TRACK YOUR ORDER - however this is only useful once it has shipped. There is no ability to check the current status of your order on the merchant's website. I still haven't received the items ordered (that were shown to be in stock) - and no idea what their status is - or when/if they will even be delivered.
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Overall Rating:Store Rating: 5.0
 
May 01 '06

Great service. Excelent customer service will do business again
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Overall Rating:Store Rating: 4.0
 
Nov 06 '06

Very good experience - would definitely shop from there again.
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Overall Rating:Store Rating: 4.0
 
Nov 03 '06

everything was fine with placing and receiving order
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Overall Rating:Store Rating: 4.0
 
May 16 '06

No problems, product delivered as promised
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Overall Rating:Store Rating: 5.0
 
Nov 06 '06

Pleased ..had the items in stock and the quanity I needed as well as helped on on the phone prior to receiving the product
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Overall Rating:Store Rating: 5.0
 
Mar 06 '06

great selection and prices, ships very fast ! Kudos!
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Overall Rating:Store Rating: 5.0
 
Oct 11 '06

I found the item almost immediately and placed the order. The process was easy to understand and only took a few minutes, even for a new customer. The product arrived when I was told it would and in perfect condition. It's exactly what we wanted but couldn't find locally. We may be back for another one soon. Thank you. Debra Coggin
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Overall Rating:Store Rating: 2.0
 
Nov 02 '06

ordered product 10/23; did not receive product and called about 10/26.(your deliveries, depending on product are usually very prompt. That is why I called after 3 days) service said they forgot to tell me it was on back order (?) Salesperson:Jeennifer, and that it would be about 7 days. Yesterday, 11/02 was 7 days and I have not received product. Have not even received an e mail so I could track it. Could not cancel order as I was told I would have to receive it first then send it back. Disappointing service! Jacob Albrecht
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Overall Rating:Store Rating: 5.0
 
Oct 24 '06

Ordering on line was a simple straight forward procedure. It was quick and easy. I had my purchase in 3 days and in perfect condition.
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Overall Rating:Store Rating: 5.0
 
Jun 10 '06

Katom is great. We buy most of our restaurant equipment from them. Their site's search engine could use improvement and it is difficult to find items previously ordered. I have to refer to orders stored on my computer. Other than that, no problems.
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Overall Rating:Store Rating: 5.0
 
Aug 21 '06

Excellent. Went off without any problems.
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Overall Rating:Store Rating: 4.0
 
Feb 28 '06

Good selection and good service
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Showing 1-15 of 80 surveys Page 1 2 3 4 5 6 - View all Next



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