KaTom Restaurant Supply

I ordered both the WearEver 13 gauge pans and the 68085 cookie sheets from Katom based on ratings from Cooks Illustrated. I have never experienced such poor service from a company. They did have the cheaper price but as they say "you get what you pay ...

I have never had so much trouble with an internet order as I have experienced with KaTom.  I ordered four cast-iron Staub cocottes -- with nothing on KaTom's website or email invoice showing that three out of four would need to be back-ordered. ...

Absolutely terrible service. Ordered a blender on 5/11 and the next day told it was back-ordered 10-14 business days. Never once on the site did they mention the item was not in stock or back-ordered. You would think useful information - right? Sent an ...

I ordered a part from them online and when I received it found out it was the wrong one. Figured no big deal, S happens I'll call tomorrow and everything will be good. I called and they said someone would email me with a RMA within 24 hours. They did. ...

Happy Holidays! I'm writing to tell you about the warm and courteous service I received from Mary D. I ordered the Waring half-sized oven in early December, with the intention of using it to cook my Christmas dinner. However, Katom was out of stock. ...

Caveat Emptor.  I placed an order with this company because the website said that they had replacement beaters for a Kitchen Aid mixer in stock.  Placed the order on 03-Dec for a Christmas present for the wife.  17-Dec, I got on the online ...

Katom advertises free shipping through Google but refuses to honor free shipping. They atifically raise their search results by offering free shipping but when you check out they add shipping costs. I called customer service and they verified they saw

Very poor service. I ordered coffee brewer and one decanter. I got order comfirmation and credit card had been charged, but they emailed me two days later that the coffee brewer was discountinued, as a result, I had to cancel my order. And in the

would not use!. they told me would be here in 1 week but 3 1/2 weeks later finally arrived. their vendors shipping dept kept setting up appointments to deliver and would never show. had to take 3 half days off work. finally delivered dented merchandise.

When something went wrong, Katom was not there to help.The meat slicer I ordered arrive damaged, more than superficially. Since it was drop shipped from the manufacturer, either the manufacturer or the carrier was initially

I ordered a 9 quart double boiler.  When I got it I discovered that the inner pot was less than 8 quarts and too small for my needs.  It took them 8 days to get me a RMA number and they charged me a 25% restocking fee to return

STILL waiting for my refund.  Item was on back order for 3 weeks and I was never advised before, during or after the sale.   Very poor feedback from customer service with purposefully vague responses, which did not directly address the

I too ordered something from this store and they did not let me know that the item I ordered was not coming. They confirmed my order and told me it would arrive on a designated day. They then sent me another e-mail stating that my order was being

Would not accept order cancellation. Katom informed me most of my order was not in stock and would take up to 14 days to back order.  I informed Katom I did not have 14 days and to cancel items.  Two weeks later the items arrived!  There

I purchased a galvanized copper beverage tub from Ka Tom on 12/13. First the web site gave no indication that it was backordered.  When they sent me the order confirmation they didn't mention that part either.  I finally received it 2/18. 

Great selection at great prices. However, I soon learned they do not stock everything listed on their website. My flatware order,  heavy duty tongs, and all my Polar Ware items came from the manufacturer. This caused some delays, but only for 2

i have purchased from katom for the last 5 years and always had a great experience. i own 10 restaurants and we always have a piece of equipment breaking or smallwares and china that need replacing. they stock a lot and their ladies in customer service

I recently purchased some Anchor Hocking wine glasses from KaTom and felt compelled to write how satisfied I was with my entire ordering experience. First, the website was easy to use so I was quickly able to find exactly the right size of wine glass I

I ordered a cream whipper and was very pleased at the price and shipping.  KaTom had the lowest legitimate price that I could find (a couple websites offered it for a couple buck less but all the reviews for those sites complained about never