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by 2buzy  - Top 200, Jun 18 '05
I seem to buy a lot of kitchen items - I do a lot of cooking and baking and it is always nice to try new gadgets out that might speed things up. That being said, the truth of the matter is I buy more kitchen items to replace the ones I already have - we ...
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by italia90 , Aug 01 '03
I originally bought a Waring MBB-518, then I changed my mind. I emailed Kitchen Universe and they an ...
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by mrgnomer , Jul 28 '05
This is the first time I've ordered an appliance on line. The high rating, trusted designation, consistently good reviews for service and shipping and really good prices at Kitchen Universe Online compelled me to give it a try. I needed to replace a ...
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by shesd , Jan 05 '06
The item I ordered from Kitchen Universe was delivered damaged. When I contacted the company, I was told I would be reimbursed for the damaged item, and that I should keep the item for 7 to 10 days in case UPS needed to see it (in actuality, the item ...
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by rtowber , Aug 12 '03
I purchased a Krups Aroma Therm Stainless Steel and then they called me saying that Krups launched a ...
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by kikaleeks , Dec 10 '07
Because of the total lack of customer service, the entire experience has been a nightmare. I ordered a Cuisinart stand mixer on December 6th, 2007 and requested next day air delivery for December 7th, 2007. The website was very user friendly and it was ...
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by xferdinand , Aug 13 '03
I just wanted to buy a Krups espremio, after I checked some prices and thought this web-site was the ...
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by kitchenshopper , Jan 29 '09
absolutely would never shop there again. Ordered an item that was supposed to be in stock, waited 2 weeks and called. they said it would be another week, so I cancelled the order. Called back to make sure that they had not charged the ...
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by Baxterman , Jan 07 '08
On Dec 17 I ordered a WMF Pressure Cooker through their web site which was very user friendly. It was to be delivered to my sister-in-law as a Christmas present. A few days later, I got a voice mail message at home saying that I should opt for express ...
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by donnabright , Dec 24 '07
nightmarish customer service. Do not order from this place! Please! I placed my order online. After placing it; I noticed that eighty percent of my 800 dollar order would be backordered. I e-mailed and called them numerous times to no avail. I call ...
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by sbres01 , Aug 12 '03
Very low prices. Great E-mail Customer service -> even provided with the free shipping coupon on ...
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by erika20 , Aug 24 '03
I called Kitchen Universe to check shipping charges for a Krups Convection Oven, which were fairly g ...
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by emral , Aug 27 '03
I found their web-site on Dealtime, they offered a huge selection with information about all product ...
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by ern30 , Sep 06 '03
My Oven arrived promptly in great shape! They enclosed a spatula from Williams Sonoma, I never reque ...
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by charl24 , Sep 16 '03
I called them because I was unsure which espresso machine I should have. They led me to this Vienna, ...
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Feb 25 '09
good
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Sep 22 '07
the only slight delay involved was because I was odering from Canada and the free shipping did not apply so there had to be further communication to determine if I was willing to pay the UPS fee.
I think the site should also indicate the warranty info for those odering outside the USA; you don't find that out til you receive it.
For these two reasons I checked "good" instead of "excellent"
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Jun 09 '07
Excellent experience. Purchase came ahead of time. Arrived in good condition. Will definitely purchase from this merchant again.
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Dec 26 '06
With the purchase confirmation, they sent a link for tracking... it didn't work. I tried to call Customer Service but could never get through. I left a message and was called about 8 hours later. Once I spoke to a rep, things went very well. It just was hard to speak to a rep. I would buy from them again.
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Dec 27 '07
Ordered product on December 02. Called and emailed merchant
on Dec. 19th as I did not yet receive the product, but got an answering machine and no email response. Called again on
Dec. 20th and got a machine again and no return call.
On Dec. 27th I received a credit from Pay Pal with still no
info or response. No communication from the merchant was
available. No product and no response why.
a bad experience overall. What a bunch of jerks. Merry Christmas to them too!
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Jul 18 '07
Easy, price was reasonable, delivery was perfect.
I will definitely shop this store again.
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Jun 23 '08
Easy transaction, quick shipping, quality product. Thanks!
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Aug 01 '07
It was fast and easy with the best price/shipping I was able to find.
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Feb 22 '05
No problems what so ever -- GREAT EXPERIENCE. I do recommend-go for it!
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Dec 26 '07
I was very disappointed with KitchenU. I ordered a Christmas gift on 15 Dec, plenty of time to recieve it, but I never heard from them again. I had to call my credit card company to confirm the order had been shipped. I attempted to call them at the 1-800 number listed but only got an answering machine at the most busiest time of year. I left one message and it was never returned. I was referenced to KitchenU by Amazon an figured they were reputable but maybe Amazon doesn't check up on these type of folks I'm not sure. By the way I prefer shopping online and have been doing so for all types of purchases from cars, computers, to gifts, and this is my first bad review of a company. Recommend all others proceed cautiously with KitchenU they really let me down.
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Jul 04 '04
Bit confused as to why I couldn't receive a copy of the invoice to my hotmail account. They tried a few times but ended up successfully sending it to another email account.
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Sep 16 '04
My items arrived on time; they were well packaged. Great value!
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Oct 10 '04
This was the easiest order that I have made this year. The descriptions were accurate and service excellent. I would not hesitate to order from them again.
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Dec 27 '07
Still have not recieved the item and can't reply to email sent from KitchenU.com.
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Apr 24 '08
Easy, good product information and decent shipping time frame.
overall I was satisfied.
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