Lamps Plus

The internet shopping experience and the boom of large warehouse online companies such as Lamps Plus has created lots of dissatisfied customers. You get what you pay for can be heard from all over the US. I am an interior designer and in my various ...

I received an item ordered by my in-laws from Lamps Plus as a wedding anniversary gift (http://www.lampsplus.com/prod ucts/s_plaque-wall/66492/). It was delivered by UPS on a Friday and I opened the box on the Sunday, two days later. I was shocked to ...

I ordered four lamps from Lamps Plus and I had to return two of them. One was a chandelier described as "gold" colored both in the description and in the picture. Quote, "Floradora Collection Six Light Chandelier (87754). Romantic flowers drape this ...

Shopping on LampsPlus.com is a pretty easy experience. There is a good selection and my lamps were shipped quickly. Returns, on the other hand, are a HUGE hassle. The website states that items are returnable at their stores. Because I wanted to ...

I ordered a ceiling fan with a light that I really liked.  Later on I received an email saying that the light for the ceiling fan had been discontinued but they were sending the fan to me anyway.  I called to cancel the order, they said they ...

Lamps Plus has a lot of great modern lamps, which I happen to like. I ordered two modern lamps that came quite quickly. I only opened one and soon realized it was too big for the space I needed to place it. I called Lamps Plus to find the address I ...

We ordered a floor lamp from Lamps Plus on line. The order was shipped in two boxes, the glass shade and the base. When we tried to attach the shade to the base we discovered that it did not fit since the base was the wrong one. In fact it was clearly ...

I will never buy from LampsPlus ever again. First of all, it has generally bothered me that not enough relevant information is stated at the website about the products it is selling. Things such as height, width, what the item is made up of, ...

VERY BAD customer service. I ordered a flush mount lighting fixture for my kitchen area and it came in on time but it was shipped damaged. So I called the number on the paper it was shipped on and it wasn't lamp plus it was the manufacturer. I told the ...

The best selection of lamps I've ever seen!!! The site was easy to navigate, the customer service was friendly, professional, and very knowledgeable. I got my lamps in the time they promised, and in perfect condition! They are beautiful!!! I will shop there again soon for all the lights for my new house!

All packages arrived in a reasonable amount of time. I was under the impression that shipping was 2 day UPS. If I had read closer the site claims to ship your order within 2 days from date placed. (I should surely hope so.)

All lamps ordered were great. One had a cracked glass panel. Lamps Plus was glad to ship a replacement glass panel right away.(within two days, naturally!)

We purchased 7 lamps of various styles totaling appx. $700.00. The web coupons offered totaled appx. $30.00. In store coupons were about $60.00. Phoned Lamps Plus to see if they would honor store coupons over phone. They did even better than $60.00!!!!!!!

Good e-mail communication about order. Fast delivery and good packaging for ceiling light. Felt that product was worth a bit less than what I thought from the internet, but that's the chance you take.

Lamps Plus has a great selection of lighting at pretty good prices but WATCH OUT for their pricing. I have ordered twice from Lamps Plus and both times I have found the same product for a lower price within a short amount of time. The second time the item was "on sale" via an email that I received from them. Two days later I picked up the catalog I received days earlier and found the same item for $30 lower. Happily, this time, they adjusted the price and gave me a credit but if I weren't so diligent at checking on prcing I would be out my hard earned cash. The first time it took me a while longer and several emails to get credited properly.

I am really annoyed with this retailer but I do like their products so it puts me in a bind. I really hate ordering from them but probably will in the future, but will be very, very careful and check prices several times. i like Lighting Universe as well but have not ordered from them yet.

The brochure is quite impressive and I must say that we were expecting good to superior quality based on the pictures and descriptions we read.
Unfortunately we did not check this company out first before making our purchase of a large wood and metal clock in December of 2005.
It arrived just over 1 month later than anticipated. The 'Wood' was actually some sort of plaster board that did not survive shipping. Poor, poor, quality that I would have been embarrassed to display on my wall broken or not.

I ordered a floor lamp and the two bulbs that were included were shattered. Delivery speed varied for different parts of the order. Separate bulbs were delivered in what looked like a homemade cardboard box with random pieces of Styrofoam in it. Amazingly these were not broken although the box was barely together. The replacement bulbs were ordered the same day as receipt of the original package yet are supposedly to be shipped out on the 6th day afterward! Who knows when I will get them.