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Lamps Plus

Lamps Plus

Overall service rating:  Store Rating: 4.5
Reviewed by 3543 customers

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Showing 1-20 of 52 reviews Page 1 2 3   Next
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Overall Rating:Store Rating: 1.0
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Unbelievable, worst experience ever!

by , Sep 7, 2012 Rated a Helpful Review
BUYER BEWARE!!!!!! I ordered 2 lamps from Lamps Plus. They arrived in a timely manner; however the finish was coming off of one lamp. I called Customer Service and spoke with a service rep. She was very cordial gave me her name and extension. She ...
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Overall Rating:Store Rating: 1.0
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Scammers. Do not shop here. Poor communications, short orders, dishonest

by , Jun 8, 2012 Rated a Helpful Review
Do not do business here.  Too bad, another online firm that scams customers.  I ordered 2 lamps from their open box site on May 23 and received email confirmation of quantity 2  (3 shown available on website).  On May 30 a ...
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Overall Rating:Store Rating: 1.0
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BUYER BEWARE

by , Mar 13, 2012 Rated a Helpful Review
Buyer BEWARE I ordered from Lamps plus open box and recd a completely broken floor lamp in a broken box - this is a 6 foot box Heavy  -it was delivered to my door but they expect me to carry it to a fedex drop point.   consumers the true worth ...
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Overall Rating:Store Rating: 5.0
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FANTASTIC CUSTOMER SERVICE & EXCELLENT QUALITY LIGHTING!

by , Dec 27, 2011 Rated a Very Helpful Review
The Customer Service people at Lamps Plus are the nicest people!  We are remodeling our 1929 farm home. Nearly a year ago, a customer service person helped with discounts and free shipping for lighting fixtures both for replacements in old rooms and ...
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Overall Rating:Store Rating: 1.0
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Avoid Shopping Lamps Plus

by , Jun 2, 2010 Rated a Helpful Review
For years, I had been a Lamps Plus customer (mostly online) and generally was satisfied with their products and service.  Then late last year, I ordered two lamps that should have been identical, but were not.  Quite similar, yes, but ...
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Overall Rating:Store Rating: 1.0
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Stay away from Lamps Plus

by , Jul 6, 2009 Rated a Helpful Review
I ordered a ceiling fan with a light that I really liked.  Later on I received an email saying that the light for the ceiling fan had been discontinued but they were sending the fan to me anyway.  I called to cancel the order, they said they ...
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Overall Rating:Store Rating: 4.0
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Lamps Plus - not all bad!

by , Jul 11, 2008 Rated a Helpful Review
The internet shopping experience and the boom of large warehouse online companies such as Lamps Plus has created lots of dissatisfied customers. You get what you pay for can be heard from all over the US. I am an interior designer and in my various ...
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Overall Rating:Store Rating: 1.0
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Very Bad Experience with LAMPS PLUS

by , Jan 10, 2008 Rated a Helpful Review
VERY BAD customer service. I ordered a flush mount lighting fixture for my kitchen area and it came in on time but it was shipped damaged. So I called the number on the paper it was shipped on and it wasn't lamp plus it was the manufacturer. I told the ...
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Overall Rating:Store Rating: 2.0
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Really bad return experience

by , Nov 19, 2007 Rated a Helpful Review
Shopping on LampsPlus.com is a pretty easy experience. There is a good selection and my lamps were shipped quickly. Returns, on the other hand, are a HUGE hassle. The website states that items are returnable at their stores. Because I wanted to ...
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Overall Rating:Store Rating: 1.0
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Totally Dissatisfied Consumer!

by , Aug 13, 2007 Rated a Very Helpful Review
I will never buy from LampsPlus ever again. First of all, it has generally bothered me that not enough relevant information is stated at the website about the products it is selling. Things such as height, width, what the item is made up of, ...
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Overall Rating:Store Rating: 1.0
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Terrible customer service!

by , Jun 30, 2007 Rated a Helpful Review
Lamps Plus has a lot of great modern lamps, which I happen to like. I ordered two modern lamps that came quite quickly. I only opened one and soon realized it was too big for the space I needed to place it. I called Lamps Plus to find the address I ...
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Overall Rating:Store Rating: 2.0
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DISAPPOINTED TWICE

by , Jun 26, 2007 Rated a Very Helpful Review
I ordered four lamps from Lamps Plus and I had to return two of them. One was a chandelier described as "gold" colored both in the description and in the picture. Quote, "Floradora Collection Six Light Chandelier (87754). Romantic flowers drape this ...
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Overall Rating:Store Rating: 3.0
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Don't order fragile items that ship from CA to East Coast

by , Apr 16, 2007 Rated a Helpful Review
I received an item ordered by my in-laws from Lamps Plus as a wedding anniversary gift (http://www.lampsplus.com/prod ucts/s_plaque-wall/66492/). It was delivered by UPS on a Friday and I opened the box on the Sunday, two days later. I was shocked to ...
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Overall Rating:Store Rating: 1.0
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Avoid on-line purchases from Lamp Plus

by , Dec 24, 2005 Rated a Very Helpful Review
We ordered a floor lamp from Lamps Plus on line. The order was shipped in two boxes, the glass shade and the base. When we tried to attach the shade to the base we discovered that it did not fit since the base was the wrong one. In fact it was clearly ...
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Express Reviews
Overall Rating:Store Rating: 2.0
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Disappointing
by ,Aug 20, 2013
(Show)
Ordered a table lamp and a floor lamp from lamps plus online. The floor lamp quit working after four months!  I called customer service, to my dismay they don't carry them anymore.  I've been asked to find a box and ship it back to them. Very
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Overall Rating:Store Rating: 1.0
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terrible.
by ,Jan 28, 2013
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Have ordered twice from Lamps Plus. NEVER again. They can take your order but can not deliver it in a reasonable time or even as the have promised. Nov 30 placed our last order and still have not received on Jan28. Was told it has been processed but will
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Overall Rating:Store Rating: 1.0
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SCAMMED!
by ,Nov 25, 2012
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The worst customer no-service of all! I purchased 2 wall mounted lamps for my bedroom after consulting with their "lighting consultant". I was told it was a linen shade. It was a paper shade, although not cheap. When I called to complain, I was told the
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Overall Rating:Store Rating: 2.0
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DOUBLE BILLING- resolved
by ,Nov 12, 2012
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I bought a lamp online from Lamps Plus in May 2012. They billed my credit card and delivered the lamp. No problem until they sent me a second identical lamp a few months later and billed my card again. They admit they messed up by shipping 2 lamps but
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Overall Rating:Store Rating: 1.0
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HORRIBLE NIGHTMARE
by ,Nov 6, 2012
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STAY AWAY!!!We bought a ceiling fan with a light kit.  It was sent with a defective part.  We called and they sent a new part 2 weeks later.   The new part did not work.  We called again and this time we were required to
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Overall Rating:Store Rating: 5.0
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GREAT customer service (on-line and in store)
by ,Jun 6, 2012
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I bought a tiffany style desk lamp on-line.  It arrived in a timely manner, but the "saddle" supporting the lamp shade was very loose and the shade wobbled.  I called Lampsplus.com and got an RA number.I returned the lamp the local
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Showing 1-20 of 52 reviews Page 1 2 3 Next

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Showing 1-15 of 3,523 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Sep 15, 2014
(Not Yet Rated)

I love shopping at Lamps Plus! The selection is incredible and the prices are...
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Overall Rating:Store Rating: 5.0
 
Sep 14, 2014
(Not Yet Rated)

Outstanding selection at great prices and prompt service.
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Overall Rating:Store Rating: 5.0
 
Sep 2, 2014
(Not Yet Rated)

Pleasant shopping, transaction, and delivery of purchased items.
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Overall Rating:Store Rating: 4.0
 
Aug 28, 2014
(Not Yet Rated)

The first lamp that was shipped to me was defective. I called Lamps Plus and...
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Overall Rating:Store Rating: 5.0
 
Aug 24, 2014
(Not Yet Rated)

Very easy and clear process. Loved the free shipping. The lights are perfect.
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Overall Rating:Store Rating: 5.0
 
Aug 23, 2014
(Not Yet Rated)

The USPS literally crushed the box containing the initial delivery. I called...
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Overall Rating:Store Rating: 5.0
 
Aug 21, 2014
(Not Yet Rated)

I used a feature where you inquire if the store has the item (you fill out a...
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Overall Rating:Store Rating: 5.0
 
Aug 18, 2014
(Not Yet Rated)

Lamps Plus was wonderful to work with! The mirror I ordered looked different...
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Overall Rating:Store Rating: 5.0
 
Aug 17, 2014
(Not Yet Rated)

excellent experience
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Overall Rating:Store Rating: 5.0
 
Aug 8, 2014
(Not Yet Rated)

good service and product
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Overall Rating:Store Rating: 5.0
 
Aug 5, 2014
(Not Yet Rated)

completely satisfied
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Overall Rating:Store Rating: 5.0
 
Aug 2, 2014
(Not Yet Rated)

Good quality, nice selections, fast service and efficient exchange service....
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Overall Rating:Store Rating: 5.0
 
Aug 1, 2014
(Not Yet Rated)

Extremely satisfied. Excellent to do business with.
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Overall Rating:Store Rating: 5.0
 
Jul 30, 2014
(Not Yet Rated)

Have bought many lamps and lights from this vendor. Great prices and good...
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Overall Rating:Store Rating: 4.0
 
Jul 23, 2014
(Not Yet Rated)

Quick and easy process. Web site if well laid out and easy to navigate so you...
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