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Jun 14 '09
Efficient & very easy
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Jun 13 '09
Web site is very easy to use. My order arrived early and in perfect condition.
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Jun 13 '09
I was disappointed as to the red hue on the base as this was supposed to be oak and looks like redwood. I'm still trying to adjust the shade to sit straight which is difficult since it sets on a flat metal piece. Customer service stunk.. they were quick to contact me following my e-mail but failed to return my two phone calls so my issue was not resolved. This companies web site is great, it is definatly easy to use, the lamp arrived quickly, easy for me to track and was beautifully packed. However, I doubt if I will order from them again.
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Jun 12 '09
After having a great experience with them in the past, I was very disappointed by this one. I ordered one fixture and then never got a notice saying it was shipped and a couple of weeks later, I was notified it was back ordered for another 6 weeks. I canceled that order (a process which they made very easy), and ordered a different fixture.
Again, I didn't hear anything for some time, and it took weeks to arrive. Customer service, however, did call me to let me know when it was expected. The fixture finally arrived, but I haven't installed it yet. It is beautiful and appears to be in good condition. Truly, I don't know if I would order from them again or not. The merchandise if very good, but the shipping delays are a problem.
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Jun 10 '09
Ordering the fixtures was very simple as was the authorization to return (the fixtures would not work in the areas we ordered them for) and the return to the store was handled easily. We purchased a chandelier when we returned the fixtures & are likely to purchase different fixtures from Lamps Plus in the next few weeks.
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Jun 10 '09
ALWAYS ACCEPTABLE
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Jun 08 '09
Excellent web site. Easy to find what I wanted. Service was appropriate with no problems.
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Jun 04 '09
Am impressed with the selection and different styles available
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Jun 02 '09
My small purchase was handled extremely well.
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May 30 '09
Great selection, great prices. great service.
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May 29 '09
I received two defective lamps the first shipment. I sent them back and received one defective lamp the second time. I returned this lamp and received another defective lamp the third time. The fourth shipment was finally okay. One of the replacement lamps was obviously a return that was defective. I was extremely dissatisfied with the customer service reps. I talked to four different ones and they all told me different stories as to Lamps Plus's return policy. Half of them couldn't even tell me if a replacement shipment had occurred. Your store is great if the first shipment arrives in good condition but if it is defective, it is a nightmare to get a replacement part.
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May 26 '09
Merchandise as described. Delivered quickly and packaged for safe delivery.
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May 25 '09
I like this company.
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May 21 '09
There were many lamps to choose from at Lamps Plus. It took quite a while to find the one I liked (simply because the selection was so vast), but I'm pleased with my selection and with how well it was described on the Web site. I would recommend shipping there, and may do so again myself.
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May 19 '09
Excellent on-line service, with one exception: I have already corresponded by e-mail with the web staff regarding a delay in updating the website information that resulted in my making a futile trip to a Lamps Plus branch that had been closed for weeks. (Web staff have promised a prompt correction of the data and resolution of the background problem.) Otherwise, excellent service all around.
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