LensDiscounters

When my oldest started wearing contact lenses instead of glasses I stressed the importance of keeping up with his daily cleaning routine for them. I didn’t want him to get an infection of have sore eyes from wearing them for too long a period of ...

I was looking on the internet to order 2 boxes of Ciba Vision Focus Night and Day Contacts. I found LensDiscounters.com had the cheapest price at $47.95 per box on 11/29/04. They beat 1800contacts.com by $18 dollars. They also had free shipping when ...

Attached below is the actual e-mail exchange (names omitted) between myself and the LensDiscounter "customer service" representative. The exchange says it all..... My E-mail "I reordered contact lenses from your organization for my daughter, Kathryn ...

We ordered four boxes Focus Night & Day contacts on the web site on 12/16/06. The site stated (and still does) "Currently 100% of Parameters are IN STOCK." Our credit card was charged on 12/18. As of today we find that "[2006-12-26] -> Order is processing. Custom or toric lenses were ordered from the manufacturer on 2006-12-19. Waiting for lenses to arrive."

If you want to get your contact within 2 months, I suggest you buy them elsewhere. I ordered my contacts over a month ago and I am still waiting for them to arrive, although they were listed as 'in stock'. For 3 weeks, the status showed as 'in process'. The order supposedly shipped over a week ago, but I'm still waiting although shipping only supposedly takes 4-7 days. I have tried calling them multiple times and have had 1/2 hour hold times without anyone answering, so I gave up.

I have ordered from this company a few times already and am reasonably pleased with them. They have the lowest prices I can find.

They respond to e-mails pretty quickly (Usually within 1 business day).

They sometimes take a day or two to verify the prescription and actually ship the lenses. This usually isn't a big deal, but if you need your lenses ASAP they may not ship your lenses the same day you order them (at least I have never had them do that).

When you order,they create you an account that you can use in the future, however it assigns you a weird username (something like a1337598) which I always forget. They have an easy to use username and password retriever though.

I think they have a re-stocking fee, so make sure you order the correct lenses.

Other then that, I recommend them. As mentioned earlier, they have great prices, good service and you get your order as expected. I like using them when there is no rush to get them and I know exactly what I need.

I ordered my contacts 9 days ago, and finally I received an email notifying me that they shipped out today. The order was "verified" a week ago, which I'm assuming means that the prescription checked out with my doctor then. So for a week, what have they been doing?

No, No, No, turn around now if you plan on ordering from this company!!! It's not too late for you!!!
My order was not shipped until 10 days after my 'script' was verified.
I ordered Natural Touch, Willow Green. The lenses weren't even close to being the same color green. The outlining of the lens were different also, one was thicker and darker. I should know how these lenses are because I have been wearing them for over 12 years.
When I called to return them and get a refund they charged me a 14% restocking fee.

Pay a little bit more from somewhere else and don't go through the trouble.

I read the reviews before making my first purchase from lensdicounters and was somewhat wary.  However, the trial pair of lenses still had a couple of weeks left on them, and the price was right, so I went ahead and ordered on Monday.  I received the order on Saturday, so I still have another week to go before changing out my lenses.

The discount at lensdiscounters is great--it's $10/box less than my local Costco, which is priced about the same as another online supplier I've used in the past.  There was a bit of a date discrepancy between my receipt and my packing slip (the packing slip thinks I ordered 18 hours after I really did, and shipped a day before I got confirmation) but either way, excellent delivery speed.  The box shipping box is small--I'm used to humungous Amazon boxes, which tend to be twice as big as necessary for the items inside--excellent!  The four lens boxes inside (CooperVision biofinity) all appear to be factory sealed.

They offer free shipping on orders of over $99. Instead of changing for shipping they add hidden "handeling" charges. I will go back to my previous provider.