Lensworld

Update January 1, 2007: Below is my experience with Lensworld in 2005. Since, I have heard many complaints about the site and it seems like things have changed. I have not been back so I can't say whether my experience remains typical but I ...

I placed an order with Lensworld back in early August. They had the best deal I could find, which included free standard shipping. I was in a rush, so I paid $6.95 to upgrade to express shipping. The expected arrival date was 3-5 business days. Two ...

I ordered several boxes of contact lenses on November 4 as I was down to my last pair. I expected delivery within a week, but by November 20 my lenses not only had not yet arrived, I had no communication of any kind from the company informing me of any ...

I ordered my lenses back at the end of October 2006. I didn't receive my order at around two weeks and my credit card had been billed for the transaction. I called the company to find out where my lenses were and what was the hold up. They told me it ...

Order accuracy: good Delivery speed: non-existent, I found out after ordering that the lenses I ordered have been discontinued and they are generally out of stock everywhere. Customer service: poor This place acted like they had them in stock when I ...

Whatever you do, don't order from Lensworld. I placed an order for toric lenses which take a bit longer. After waiting a month (more than enough time to get the lenses) I started asking about the status. The first response was that they were on back ...

I have had the most horrendous experience with Lensworld.com. Their delivery speed was approximately 30 days(in August 2007) on the first order, something unheard of to begin with. I had to return a badly damaged contact lens and when they finally ...

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! This was the first time I tried to buy lenses on line, never again!. Lensworld were the cheapest and their website looked professional, numbers to contact them should anything go wrong etc. I made my ...

I ordered contacts from Lensworld's website. A few days later they e-mailed me to let me know that they couldn't fill my order until I sent them my prescription. I then called them to cancel my order. The woman I spoke to assured me that my credit card ...

Interesting that a number of the so called Reviews appear to be written by Lensworld employees !!!! Give me a break - a cut and paste of all the Lensworld policies and shipping prices?! Like a real customer is going to bother with this!! I also ...

It was really easy to place my order, they had the lowest prices I found anywhere. The lenses arrived 5 days later. It couldn't be easier.

Reading some of the reviews I am very surprised.
My lenses arrived on time even though I got free shipping on my order.
LensWorld had the best price and with the free shipping I got a great deal.
It is one of the better sites I have shopped at for contact lenses.

Something went really wrong with these folks. I used them for a couple years and received promo emails for discounts frequently. I placed my order in late Sept, received the order confirm. Weeks later I called because I hadn't received them, their website didn't show a ship date and I received no email status from them. When I called they said they didn't know what the hold up was but that I'd get an email with follow up the next day. Nope. I emailed them asking that I get express mail when they were shipped at no cost to me, and to bump my savings from 10% to the 15% I had received that week via email... I never received a response. Another two weeks went by and I called to cancel my order. I received kind service, and when I said I wanted to make a complaint as well as cancel my order she said she agreed that the situation was unacceptable. She still had no excuse to give me such as they were out of stock or what the hold-up was.

I order contact lenses on May 17. My credit card was the same day, even though the order was not filled at that time. On May 27, I called to check on the status of my order. After numerous busy signals, I finally reached someone. The person told me that my contacts were on back order and would be shipped priority at no extra charge. It's now June 2, and I still haven't received my order. Now, I'm unable to contact Lensworld by phone (line is busy); and I get no response from emails or messages left on their web site. I'm now hoping my credit card company can help me get my money back. DO NOT USE THIS COMPANY!

The Lensworld website was easy to navigate and order from. They had no problem charging my credit card the very day the order was placed; however, they did not send my contacts or inform me that there would be a delay. After two weeks of waiting, I e-mailed their customer service. They did not reply to that or any of the several other e-mails I sent. When I called their phone number, it was just incessantly busy, every day. After a month, I disputed the charge on my credit card and got my money back, still NEVER hearing back from Lensworld. After a few MORE weeks, the contacts came and I refused delivery.
I called another online contact lens store on a Tuesday, faxed my prescription, and had my contacts by Saturday!
I would NEVER do business with Lensworld again!