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LightingDirect

LightingDirect

Overall service rating:  Store Rating: 3.0
Reviewed by 50 customers
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Showing 1-20 of 36 reviews Page 1 2 - View all   Next
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Overall Rating:Store Rating: 5.0
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A Great Online Shopping Experience

by busybee4, Mar 4, 2013 Rated a Somewhat Helpful Review by the Epinions community
We recently added a garage to our home so needed to match our existing outdoor lights.  We were disappointed to find that the model had been discontinued by the manufacturer.  When my local lighting dealer couldn't find them for me, I started ...
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Overall Rating:Store Rating: 1.0
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Horrible. Customer Service could care less.

by cellodolli, Jun 27, 2012 Rated a Somewhat Helpful Review by the Epinions community
We ordered two ceiling fans from this company.   Our order was backordered and the shipping date was changed twice, apparently by the manufacturer Craftmade.   Lighting Direct informed us that the new ship date would be ...
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Overall Rating:Store Rating: 2.0
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Questionable refund practices - buyer beware

by moosemaid, Jun 23, 2012 Rated a Helpful Review by the Epinions community
I have made three purchases within the past two months from  Lighting Direct.com.  The products represented  are of a high quality and I have no issues with the the products.  I have had issues in two areas, however.  The first ...
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Overall Rating:Store Rating: 3.0
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Received the product as ordered

by bail0081, Dec 16, 2011
(Not Yet Rated)
I ordered a Thomas Lighting shower trim (TR6SHR) from LightingDirect.com on December 5, 2011. After reading the other reviews, I was skeptical about purchasing the trim from this Internet retailer. However, I decided to place the order because my local ...
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Overall Rating:Store Rating: 1.0
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Thing twice before ordering from LightingDirect

by klmac, Oct 6, 2009 Rated a Somewhat Helpful Review by the Epinions community
I would think twice before ordering anything from Lighting Direct.  I found lighting that I wanted to order and called before I placed the order to ensure it was in stock.  I was told that there were 146 lights available so I placed the order, ...
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Overall Rating:Store Rating: 1.0
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Beware

by mcshev, Aug 25, 2008
(Not Yet Rated)
I ordered at lighting direct due to the wide selection and decent pricing. After 9 days my order that was "estimated delivery in 5-7 days" had a status of "Processing in Warehouse". When I called they explained that the 5-7 days was estimated ...
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Overall Rating:Store Rating: 1.0
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Be Careful When Ordering

by ahampshi, Jun 9, 2008 Rated a Somewhat Helpful Review by the Epinions community
I ordered 3 bathroom vanity lights. As I unpacked them, I noticed the first light was crooked. I attempted to fill out a return form on their site - it's been purposely disabled I found out later by the company. I called and got a CSR - she explained ...
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Express Reviews
Overall Rating:Store Rating: 1.0
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DON'T BOTHER SHOPPING AT THIS SITE
by meggarrido666,Dec 11, 2012
(Show)
Will never shop at this site again.  I purchased a lamp that didn't work out and spent more money shipping the lamp back and was told I would be refunded "less the amount of (original) shipping".  In all, I ended up spending over $120 for
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Overall Rating:Store Rating: 1.0
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Bad prices and bad customer service
by bill97739,Sep 5, 2012
(Not Yet Rated)
Horrible customer service and very bad pricing.  We purchased 4 Westinghouse outdoor sconces from these people.  Used a coupon and thought we got a great price at $106.  Then while shopping a local building store, we found the same lights
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Overall Rating:Store Rating: 1.0
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Disappointing
by andreabo,Jun 26, 2012
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They had a good price so I ordered, but regret it for the few dollars of savings. They delivered the wrong package, then sent the right one but the return of the mirror when we ordered a lamp was a total mess. 5 emails and calls later and this huge
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Overall Rating:Store Rating: 1.0
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Lighting Direct Sucks and we will never use again.
by sourcerer,Jun 19, 2012
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Lighting Direct is a scam.  They do not actually stock the products or have the capability to actually ship products as advertised.  We will never use this company or any of their associated companies again.  A total waste of time and
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Overall Rating:Store Rating: 2.0
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Poor return handling
by argghinrvc,May 9, 2012
(Not Yet Rated)
Buying part was fine. We just didnt like the color match of 3 lights.  It was the return that was disaster. Returned item using the provided rma and label.  Aparently the item goes back to manufacturer. After 1 month, no credit to my cc.
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Overall Rating:Store Rating: 1.0
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DONT DO IT
by homeownerjk,Feb 11, 2012
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"I placed an order from lighting direct for lighting fixtured from Meyda Tiffany on 9/17/2011. Order total $288.00. I had a delivery date set in early October 2011, they pushed it out until November 2011, December 2011, two dates in January and now
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Overall Rating:Store Rating: 1.0
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Horrible
by janho3,Dec 8, 2011
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I ordered 7 deck lights and a porch light from this outfit.  It took over 3 weeks to get the lights which then arrived without lightbulbs (which are supposed to come with them).I called their customer service, which placed an order with the
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Overall Rating:Store Rating: 5.0
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Great customer service
by homeimprov,Aug 30, 2011
(Not Yet Rated)
We bought a bathroom light fixture and received it quite fast. We failed to check all the shades when it arrived, assumed they were all the same. As we installed it realized one of the shades was in real bad shape, just bad handcraftship (handmade
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Overall Rating:Store Rating: 1.0
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Horrible customer service, wrong inventory on website, charges your card even without product on hand
by syakima,Aug 9, 2011
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Ordered a light expidited shipping that was "in stock".  Inventory was wrong, they don't stock any lights, all drop shipped.  Got an email that they were going to ship in 5 weeks.  I called to cancel.  After a long hold time I was
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Overall Rating:Store Rating: 1.0
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Not happy. Poor customer service. Cheap products.
by llemaitr,Jun 27, 2011
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Did not get the product I ordered. Lights where green instead of white. Asked fit he right lights to be sent and I was sent an email from the manufacturer which said all of their lights where tinted green in error.  Not my problem. I got the wrong
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Overall Rating:Store Rating: 5.0
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Good customer service.
by mathrocks,May 3, 2011
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Ordered three exterior lights --- being careful to order ones that were in stock.   Lights arrived in approximately four days, with plenty of emails about the order status and online package tracking.  One light arrived with a socket that was
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Overall Rating:Store Rating: 1.0
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Not in Stock for 2 Mths, But They Charge You Anyway!
by swancygnet,Jan 16, 2011
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Appealing concept and site.  However, they apparently have an ongoing problem referred to in several other reviews:  their "In Stock" information is totally unrealiable.  I ordered 8 fixtures and their data showed they had 195 in
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Overall Rating:Store Rating: 1.0
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They do not deliver goods dont order from them
by disgruntled-ch,Sep 4, 2010
(Not Yet Rated)
I ordered 2 lights several weeks ago its now 1st September and no lights have arrived. They are rubbish with customer service its non existent. Dont waste your time and money on this company I think they are in
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Showing 1-20 of 36 reviews Page 1 2 - View all Next

Read Surveys Where do surveys come from?
Showing 1-15 of 27 surveys Page 1 2 - View all   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Aug 5, 2011
(Show)

LightingDirect offered product I needed at the best price I could find on the...
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Overall Rating:Store Rating: 5.0
 
Dec 4, 2010
(Show)

Great price. Easy ordering. Fast delivery! I'm a happy customer.
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Overall Rating:Store Rating: 4.0
 
Aug 2, 2010
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It took about 6 weeks to receive, which I thought was alittle long, The glass...
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Overall Rating:Store Rating: 5.0
 
Mar 17, 2010
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Product is beautiful. Shade is better than pictured. Just fine
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Overall Rating:Store Rating: 5.0
 
Dec 29, 2009
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I was very satisfied with the products I purchased from you. I recieved the...
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Overall Rating:Store Rating: 5.0
 
Jul 14, 2009
(Show)

I bought a $400 ceiling lamp from LightingDirect, and when I received it 3...
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Overall Rating:Store Rating: 5.0
 
Sep 29, 2008
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Smooth process. Satisfied with product and service.
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Overall Rating:Store Rating: 4.0
 
May 4, 2008
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good
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Overall Rating:Store Rating: 5.0
 
Apr 5, 2008
(Show)

easy to reach, very friendly and helpful
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Overall Rating:Store Rating: 4.0
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Sep 14, 2005
(Not Yet Rated)

haven't gotten item yet, but it is on its way
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Overall Rating:Store Rating: 4.0
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Sep 13, 2005
(Not Yet Rated)

very convenient for myself and the homeowner!
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Overall Rating:Store Rating: 5.0
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Sep 7, 2005
(Show)

Excellent prices for the four lights I purchased. The quality was good and they...
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Overall Rating:Store Rating: 5.0
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Sep 2, 2005
(Not Yet Rated)

Great service, great product, great speed in shipping!
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Overall Rating:Store Rating: 4.0
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Aug 29, 2005
(Not Yet Rated)

I really liked being able to access many excellent lighting suppliers on one...
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Overall Rating:Store Rating: 5.0
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Aug 26, 2005
(Not Yet Rated)

The shipment was received about a month before we were ready to install the...
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Showing 1-15 of 27 surveys Page 1 2 - View all Next