Living Comforts Etc.

DO NOT BUY FROM THIS VENDOR!  I purchased a table top portable propane heater, it took 10 days to get to my house and was defective from the manufacturer.  I called to report the problem, they said they would send a new unit, a week later I got ...

Great online experience needed a grill before the long weekend and had a huge barbeque planned around it. Was going to order a cal flame grill but they told me the delivery would not be quick and recommended a Tec grill. We did order a Tec grill and ...

Lets see.  Where to begin.  Placed an order on a "in stock" item via the telephone at a sale price.  About a week later I was left a message because they failed to ask what metal finish was wanted.  Another two to three weeks later I called to follow up, only to find out that they lost my payment information in a power outage.  I reorder this "in stock" item and they actually granted me the previous monthes sale price.  I actually get an email confirmation this time.  Two weeks later I called to following up on this "in stock" item.  They tell me that they do not have it in stock, and cannot get it anymore.  Yet I was told that is was in stock both times I submitted payment information.

Summary:
-They did not deliver
-They did not gather necessary order information to place first order
-While they did leave a message regarding finish and lost payment information, the bottom line is they lied about their inventory. I do not tolerate lying.  That puts their customer service at the lowest. 
-Overall I was completely dissatisfied

I placed an order with this company, and paid for it using paypal. It is now four weeks later, and still no product delivery, and no e-mails or phone calls to explain why the delay.

I would say that this company's cutomer service is horrible, but that comment I feel is far too complimentary.

I would rather sit in a room and listen to the rantings of my X wife and her lawyer, than to do business with living comforts again.

I ordered gazebo that my wife and I both liked online at LivingComforts.com. It was the DC Toscana Gazebo. We ordered it on a Monday after looking it over the weekend before and they quickly shipped it in 2 days. We received the Gazebo by the Monday after and we couldn't be happier. We now have our very own outdoor private room for our kids, family and friends to enjoy. This gazebo is well worth it and it made a beautiful addition to our backyard space. I have bolted this down on the wood deck that we have and it looks great. This gazebo also has a privacy screen so we can have a private party and make sure that it stays private. I will recommend this gazebo and LivingComforts.com to anyone.

I would shop here again simply for the service. I ordered a grill and it was delayed , they emailed me right away to let me know so I could choose another one. I needed some parts to fit the cut outs and one of the techs helped me pick out the right side burner for the opening and also matched a door that I needed. They were very helpful and gave very candid information regarding the brands and when I can expect delivery . I had tried ordering the same stuff from another retailer and was disappointed to learn that nothing was in stock , but Living Comforts certainly did not beat about the bush and let me know right away they were not available and suggested options that were similar.
I got all the specs emailed to me which helped in me descidig what I could use where and then I called several times with questions and concerns and got to talk to a customer service rep each time vs getting a voice mail .
Finally got everything I wanted with some help and am happy to write them a good review here they certainly earned it.

It's been nearly 4 weeks and I still have not recieved my item. They said they have emailed me with udpates but I have gotten nothing in my inbox. Their customer service number is no help, as they always have to call the "warehouse" and get back to you, but yet they never do. Requesting a refund.

Worst online shopping experience ever.  I have not received my couch and they refuse to give me a refund and it has been over two months.  They made up many lies on why my couch was not delivered: it was stolen, it was defective, it is not in stock, and then could not look for it while they did their year-end inventory.  Every time I call customer service, they first say they will call me back, which they never have done.  Then they send me the same tracking information they sent me originally, which does not provide any information because UPS has no record of them sending the couch.

Horrible!
I should have read the other reviews 1st. They also took my money immediately, but then no word on any shipping info. After 3 weeks, I called & asked why I haven't received my order. The person told me that the warehouse was closed for a week & my product wouldn't ship for another 2 days!? I asked why they didn't bother to mention that anywhere & how I wanted a refund on shipping since it was taking so long. She then said it still fell within the 14 days (business days, literally exactly 14 days) of shipping, so basically too bad on me.

I will NEVER buy from them again. Waiting a month to get an item is ridiculous!

I ordered a nice TEC grill from LivingComforts.com and I was hesitating since their reviews for not so positive. To my surprise, they processed and shipped out my order in 2 days and I had it 3 days later. The grill if a great one and I am really glad I used Living Comforts. They even helped me get accessories that were not listed online. Thanks for your help.

I recently purchased a Cal Flame Grill from LivingComforts.com and it was one of the best experience I have had with any online purchase, especially a large purchase like I did. They notified me of the delay on some products and also suggested alternatives at very low prices.

Pros:
- great pricing
- great phone support
- large selection

Con:
- delay in getting some products from the manufacturer.

Best price online had no trouble ordering and received item on time all in all a satisfactory transaction I would recommend this site.