Luggage Point

Received luggage. Took to Europe where I found it was defective and the handle would not close. Everything had to be taken out of suitcase in order to reach inside handle to push down. They will not refund shipping charge of $22. They keep asking why did ...

This is probably the worst purchase experience I’ve ever had. At best these people care nothing for their customers.  I question their honesty.
I placed an order with Luggagepoint 3 weeks before Christmas, for which I was charged immediately.  Over a week later I was informed that the item was not available, and asking if I wanted a refund or a substitute.   I asked for a refund.     I had no response to that mail, or the 2 others I sent, nor any refund.  When I finally got them on the phone, 3 weeks later, they told me they couldn’t issue a refund because their supplier was on vacation!!!  A week after that they sent me an email saying the refund had been issued.  Yet here I am 2 months after the original order, with no refund.  Luggagepoint insists they provided one, and that it’s my problem now.    My credit card company confirms that no credit has been received, and the charge is in dispute.  

luggagepoint.com states at the top of the page, "60-day return" but their packing lists describe a 30 Day return policy. This is either intentional deception or and unacceptable oversight.
 
It is also a confusing process to get an RMA#, and inappropriate that they need 1-3 DAYS to generate a simple code. This is all to make it difficult for consumers to return unwanted items.
 
I had never heard of luggagepoint before it came up during bing.com search results. Given how easy it is for consumers to share their shopping experiences these days by contacting search engines, the BBB, BizRate, as well as blogging, Facebook and Twitter, their business practices are risky and short-sighted. 

I should have done this to start with, but I checked on the Better Business Bureau and the company's certification has lapsed.

I had no issues with shipping and the products I ordered were high quality at a good price. I would most likely return to this store for similar products in the future.

Beware - If you receive product you are not satisfied with it will be your responsibility to pay the return shipping cost. This can be very costly, to return the piece I received the cost were almost 50% of the items valve $52. I'm basically stuck with something I don't want.

NEVER order from this company.  I ordered an item that was listed as "in stock".  It was actually "out of stock". Instead of saying that, they sent a different item to me.  I had many phone calls with them where they were rude.  NO CUSTOMER SERVICE.  I had to beg and threaten them to get them to pay for return shipping.  I had to follow up numerous times to get the refund on my card...even after the item had been returned and back in their hands for weeks!  DO NOT ORDER FROM THIS JOKE OF A COMPANY!

Never again will I deal with this company - they cannot be trusted.  After receiving my initial shipment late, two of the products were the wrong model.  It took 7 phone calls and three emails and five weeks to get the issue resolved - persistence on the customer' s part is not what I consider good customer service.    This company falsly displays their BBBOnline certification - they had that lapse due to a high number of complaints.  They also claim 24x7 customer service, when in fact they have someone that answers the phone 24x7, but has to contact the third party customer service company during business hours.  NEVER, NEVER again will I buy from this company.

Ordered a 3 piece set that was listed as in stock via second day air because I needed new luggage for a business trip...order sat in "pending" status for five days (during which time I contact a service rep who confirmed for me that my item was in stock and would "without a doubt" be delivered to me in time for my trip). Now, with only one day to spare IF they shipped it today, it goes into "Backorder" status...hmm, could it have ANYTHING to do with the fact that I asked them to honor their price match guarantee? You be the judge, but buyer beware.