MIniTots

I ordered the Bratt Decor heritage Crib, from MiniTots.com. It showed up at my door in two weeks which is a week to two weeks earlier than they had said it was going to take. I was very pleased with the time of delivery. The Bratt Decor ...

I thought I'd save a few dollars by purchasing a convertible crib and rails back in early May of '09.  The website stated everything was in stock, so I placed the order.  I noticed later that the charge was immediately applied to my credit ...

Before the birth of our first girl, I was looking for nice furniture. I did my searching online.  I found the minitots website easy to navigate and get more information about the products they offered. They even display their ...

I shopped around locally for Baby Furniture. The prices I received from minitots.com were almost 50% less than my local Baby Furniture Store. I did some comparison shopping on the web for the the same furniture and minitots.com was very ...

I absolutely love Minitots.com Website, and shop there frequently! They have phenomenal customer service and the greatest variety of children's merchandise. After reading some of the other comments here, I have to state that these customers ...

Pros: There where no pros to my experience. Cons: I never received my order. Minitots has not delivered my purchase yet. I placed my order on May 6, 2007. The web site states "Usually ships 1 week", however they neglected to inform me that this item is ...

MiniTots.com Store and Lisa were GREAT! Initial contact done to ask about price match on the Corsican Bed. She gladly honored the lower price & I immediately purchased.  There was a ship delay of a few days but Lisa ...

Awful experience Placed order on my credit card, (5 piece set)$1250,00. credit card was charged same day, couple of pieces arrived 5 weeks later!!!all pieces damaged, one more piece arrived on a separate shipment, damaged as well. Balance of order never ...

I ordered the Kalani Crib - in Snowflake White. It was a special package that the "matching" rails were included. It arrived in about a week. The rails/crib both had knicks from shipping and the rails were a totally different color of white (more ...

Okay, first I'll say that we love the AFG crib. It is excellent quality and very solid. Fortunately, our baby was a week late, or she would have been sleeping on the floor.
We ordered nearly two months before the birth of our baby girl. Then the product was delayed and delayed again. Emails from MiniTots promised it would come "next week," but then when it didn't show, it would be promised the "next week."
So when it fiinally arrives it is in unsuitable packaging -- and broken. FedEx ground dropped the mangled box on our porch and sped away. Fortunately, MiniTots quickly sent a replacement part and, as I mentioned, our baby was a week late.
So all's well that ends well? Uhm, I was stressed out for several weeks, so not really. Not gonna buy from MiniTots again. The stress and headaches aren't worth the $20 savings.

Very professional. The best online buying experience I have had. Received confirmation within 30 seconds of transaction, they answer their phones quickly and keep you well informed as to the status of your order.

Easy to navigate, products arrived fast and in great condition, great prices and good customer service,will shop with them again

Ugh. Where to begin? It's clear they say they have items that are in stock when they are not. I ordered my item over three weeks ago and it has yet to appear. They claimed it shipped 3 days after my order. Only after badgering them through several phone calls did they finally give me a tracking number for the item. It turned out to be invalid with UPS. They then assured me that it would turn up when it was scanned. They also admitted that it hadn't shipped when they said it had. I am still waiting, and they give me the run around when I ask to cancel, assuring me it has shipped, but mysteriously they still cannot contact the manufacturer or verify the tracking number. Run, run away from this retailer.

I purchased a stroller from Mini Tots and could not have been happier with the purchase. Shipping was even faster than it was supposed to be and stroller was packaged well. They sent emails confirming my order, and then sent a tracking number once it was shipped. I wouldn't hesitate to shop from Mini Tots in the future. Their prices were very comparable to other retailers and shipping was very low.

I have to agree with other writer on their customer service.
When I had missing hardware on my crib purchases and call and e-mail them to request on replacement of hardware, I had extremely hard time to get in touch with them. They never reply to my numerous E-mails, never return my voice messages, and seldom picks up the phone.

When I was finally able to get in touch with them, they promise updates by phone & e-mail, which they never follow up.
I am still waiting them to resolve the problem and getting mad on their no response policy.
I am extremely frustrated with their irresponsibility & have to say I will never ever purchase from them.