MLB.com

MLB.com is the one-stop site for anything and everything that relates to Major League Baseball. The site is run by the league itself, so it is really self-serving, but it does provide a really great array of products that make visiting the site more ...

MLB.com (www.mlb.com) has been the official website of Major League Baseball since opening day in in 2001, and has quickly become one of the most successful sites on the internet. As you might expect, MLB.com offers lots and lots of free and ...

MLB.com finished a weak third in the JBduckling Holiday on-line shopping experience. Abt Electronics won the Super Bowl of on-line shopping, hands down, with less than three day delivery, with free shipping, and a $10 savings. Amazon.com almost tied ...

This last Christmas one of the sites I used was mlb.com. I received an email about some of their items and one was for gift certificate cards, which I thought would work perfectly for someone I knew, so I clicked the link to their online store, which in ...

MLB.com provides several video AND audio services on a subscription basis through their web www.mlb.com web site. In this review I will run through the video and audio services that are available, the pricing packages as well as my experiences as a ...

Boy, I sure do like baseball, and I don't get tv -- I sure don't get NESN since I live out of New England and I would love to watch the RedSox.  But I do have the high-speed internet and one might think that MLB.com's site (which is quite robust and ...

I placed an order for a Christmas present for my mom on Nov. 14th, 2007. The next day I received an Order Confirmation and I figured I was all set. Twelve days later on November 26th I received an Out of Stock notification, saying that my order was ...

I was concerned about my order a week after placing it and not receiving any shipping info. At the time of the order, both items were "in stock", and, according to their own website, "in stock" items ship in 1-2 business days. After contacting them on a ...

Sight said items were in stock. Print out from purchase said in stock. Received an email the next day saying they were advanced purchase orders and not in stock. So I called. Ray told me that it would be 5 days before they would be in the warehouse then ...

One of the worst organized sites I've had to endure. Badly laid out, far too many colors and banners and text and video boxes. Links aren't very intuitive and it's easy to get lost trying to find an article or video once you return to the site. The ...

I am completely dissatisfied with MLB.COM shopping. I ordered a simple hat for a gift on 9/28/06 thru the on line shopping under my account. It is now 10/21/06 and they do not have any tracking record on line. When I call the 800-MLP-SHOP they eventually get a record and tell me it's "still in the warehouse." I asked if removing my request for gift wrapping would help and am getting very shaky answers. I'm embarrased because I told the gift recipient about this a month ago -- and I'm not sure we will ever see the product. Not a great experience with MLB.COM for me.

Horrible customer service and slow delivery! I ordered a shirt on Dec. 3 that said it would leave the warehouse in 8-11 business days. It is now day 12 and still in the warehouse. Now I won't receive it in time for Christmas! When I called and emailed customer service, I got the "Well we contacted shipping but it may take 72 hours for them to get back to you." Then hire more people! They also said the product would take 2-3 weeks to leave the warehouse when their site clearly stated 8-11 business days, not 15. I will never order from here again!

I placed an order for two items on 11/20/08 with each item listing as in stock and will ship in 5-7 business days.  On 12/03/08 I spoke with a serv rep who couldn't verify the "whereabouts" as they were vendor items and didn't know which state the warehouse was located in but assured me they'd be shipped w/in 2-3 days and they were indeed in stock.  Called again on 1 week later and lft a detailed msg w/the recording as they were too busy to take calls.  No return call, so called again on 12-11 and was told a 24-hr return call by a supervisor would be initiated.  I demaned a supervisor and got "Sharma" a male who stated the items were in stock and would be shipped by 12/17/08 and for my "inconvenience" he'd give me an addt'l 20% discount (note: items are now on 50% sale).  Received an e-mail on 12-12 stating items are backordered and would be shipped 12/24/08.  I will be cancelling my order as these were intended to be Christmas items and were ordered in plenty of time! While tracking my order via their website today it shows "items available".  Go figure.

MLB's media services (MLB.TV and MLB Gameday Audio) are one of the worst I have ever encountered, given the size of the organization. The feeds frequently freeze, even if the quality when they do work is decent.

As for customer service, it is virtually nonexistent. Emails are rarely answered, and if they are, it is only after multiple complaints.

The basic problem appears to be one of trying to make things unnecessarily complicated. MLB media is constantly tinkering with the technology instead of just getting it to work. They are the polar opposite in philosophy of Google.

On the whole, MLB media only survives by virtue of being a monopoly. If it were strictly on the merit of the service quality and value, they would perish quickly and deservedly so.

I agree with those who have had frustrations with both the MLB.TV product and the customer service. Last season the feeds were often inaccessible and when I called customer service I reached (after much waiting) an impatient and clearly unhappy and unhelpful rep. This is an example of a monopoly being able to sell a shoddy product. And now that Direct TV has been granted unique access to MLB broadcasts, MLB.TV will be the only recourse for cable customers, which will make it less likely that they will improve their product. I am amazed that an organization as rich and respected as Major League Baseball has such disregard for customer service.