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by Ragdoll39 , Dec 21 '08
I can't recommend these folks enough. I ordered a product that was found to be out of stock and, during the holiday rush, the notification I received was a little less than timely. I contacted Makophone and spoke with Denis, who apologized and ...
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extremely poor customer service
by skyline609 ,Feb 16 '08
i purchased an item from makophone as a gift and i changed my mind on the item and sent it back for a refund.
it took multiple tries to contact a customer service rep to issue a return authorization...eventually i was given one and mailed the package back in perfect unopened condition.
it has been over a month, and USPS tracking said their warehouse received the item....but i have still not been issued a refund (which carries a 15% restock fee). i again i am in the process of trying to contact this company to see what the hold-up is and am getting ZERO response.
currently they are holding a $100 item and there has been no refund!!
*Update as of 2-21-08 -- after a few more failed attempts to contact Makophone's customer service, I finally received an email stating that the issue has been resolved and my account has been credited. I certainly appreciated the email and refund. However, I still feel very dissatisfied with the customer service of this company, for I could of easily been given some sort of contact weeks ago saying they were working on processing the refund --- anything would have helped!!
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Outstanding prices, and service.
by jacksonacct ,Sep 20 '07
We having been buying all our toner from Makophone for several years now. We always get out shipments the next day, and we are paying about %30 less then when we drove to the store to get it. We have made a point to tell our business associates about this company.
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Best price, amazing speed!
by maxwell222 ,Apr 13 '06
The lowest Price I found for my toner anywhere, and I received it next day for regular UPS charge. Will order all my toner from them from now on.
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Hands down the worst on-line business transaction ever! I would never shop there again.
by peifer ,Apr 12 '06
I ordered a phone. Speedy delivery, but wrong phone arrived. When I called to remedy the problem thats when the trouble began. Customer service was HORRIBLE, mostly with one very unprofessional individual. It took about a month and many headaches/emails/phone calls to get the issue resolved.
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HORRIBLE EXPERIENCE. TERRIBLE SERVICE
by codysystems ,Apr 18 '08
I placed an order for a telephone, received a confirmation email, but no further contact. After 36+ hours without a tracking number, I contacted the vendor by telephone, only to find out that the item was out of stock and not available. The vendor was quick to offer a different, but incompatible device.
The item is still listed as available for sale from the web site.
Be careful before ordering.....
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Buyer beware. False advertising links allowed.
by kuzn ,Jul 27 '05
Makophone links with people falsely advertising the product, and then when you have to return it charges a 15% restocking fee.
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Apr 24 '08
Everything went well. Order processing might have been a bit faster. Ordered on April 15, item shipped on the 23rd with arrival on the 24th.
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Dec 27 '07
My shopping experience was totally satisfactory.
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Sep 04 '07
My shopping experience was excellent and I would diffently shop there again.
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Oct 06 '07
excellant
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Dec 26 '07
The product rocks. The shipping price was the most reasonable and it arrived quickly and in excellent condition.
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Nov 05 '07
Needed help and called after viewing website. Item I was looking for is very obscure. The assistance received was outstanding. Have ordered other items directly from website without issue as well.
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Oct 23 '07
The only thing that is wrong with the order is that the sync cable for the phone does not work.
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May 16 '08
I highly recommend them. best deal in town. they even gave me extras of what I ordered. what a bargain!
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Nov 23 '07
over all very easy to order and delivery was timely. the web site could better organized so you do quicker searches and find what you are looking for quickly.
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Oct 17 '07
good
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Oct 18 '07
very easy to find what we wanted
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Mar 26 '08
easy ordering - fast shipping
web site functions were good
sales confirmation and shipping notification to my
email.
great experience.
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Aug 09 '07
This is my second time using this supplier. They have excellent customer service in regards to getting exactly what I ordered, at a great price and in an expiditious manner.....next business day. Not even Office Depot or Office Max can touch that. They will get more of our business in the future......Keep up the fantastic work.
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Dec 23 '07
Couldn't track the package, but got confirmtaion and it arrived on time. Will order from them again. Had the best price and really easy to order from them
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Jan 14 '08
Arrived sooner than I expected it to.
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