Makophone

I can't recommend these folks enough. I ordered a product that was found to be out of stock and, during the holiday rush, the notification I received was a little less than timely.   I contacted Makophone and spoke with Denis, who apologized and ...

i purchased an item from makophone as a gift and i changed my mind on the item and sent it back for a refund.

it took multiple tries to contact a customer service rep to issue a return authorization...eventually i was given one and mailed the package back in perfect unopened condition.

it has been over a month, and USPS tracking said their warehouse received the item....but i have still not been issued a refund (which carries a 15% restock fee). i again i am in the process of trying to contact this company to see what the hold-up is and am getting ZERO response.

currently they are holding a $100 item and there has been no refund!!

*Update as of 2-21-08 -- after a few more failed attempts to contact Makophone's customer service, I finally received an email stating that the issue has been resolved and my account has been credited. I certainly appreciated the email and refund. However, I still feel very dissatisfied with the customer service of this company, for I could of easily been given some sort of contact weeks ago saying they were working on processing the refund --- anything would have helped!!

We having been buying all our toner from Makophone for several years now. We always get out shipments the next day, and we are paying about %30 less then when we drove to the store to get it. We have made a point to tell our business associates about this company.

The lowest Price I found for my toner anywhere, and I received it next day for regular UPS charge. Will order all my toner from them from now on.

I ordered a phone. Speedy delivery, but wrong phone arrived. When I called to remedy the problem thats when the trouble began. Customer service was HORRIBLE, mostly with one very unprofessional individual. It took about a month and many headaches/emails/phone calls to get the issue resolved.

I placed an order for a telephone, received a confirmation email, but no further contact. After 36+ hours without a tracking number, I contacted the vendor by telephone, only to find out that the item was out of stock and not available. The vendor was quick to offer a different, but incompatible device.

The item is still listed as available for sale from the web site.

Be careful before ordering.....

Makophone links with people falsely advertising the product, and then when you have to return it charges a 15% restocking fee.