Good prices, slow shipping and inflexible customer service by sgravel ,Oct 02 '09
Be careful when purchasing from this vendor. On the plus side, they have good prices. On the minus side, we encountered an inaccurately represented product on their website. The item pictured was not the one delivered. We also encountered lengthy delays on two occasions when ordering products - on the order of 2-3 weeks. In neither instance was there an indication on their site that there would be a delay due to backorder or other reason.
To top it off, despite our patience in waiting for the ordered products to arrive, and our frustration at the mis-represnted products, they chose to be sticklers on their software return policy and not work with us to return the product they misrepresented and then took weeks to get to us.
We won't buy from them again.
UPDATE: Soon after posting this, we were contacted by a different person in their customer service group who issued us an RMA, despite the previous contact stating that a return would not be possible. I'm revising my overall rating based on this.
Metroline, as allways does a great job all around. Any problems, which are few, are handled promptly.
A great place to shop and deal with!!!!!!!!!!!!!
Bruce Hunt
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Dec 19 '08
Unbeatable prices, flexible payment options, and quick delivery place this company on the top of my vendor list for Avaya phones. Read more
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Oct 05 '07
The whole process went well. If there was one thing that could have been improved, it was having the shipping notice include the merchants name so I knew what I was tracking. I had several orders coming from different places and without the name, I didn't know what I was getting to know when I would have the phone sets. Read more
I always deal with Metroline. They are my one stop shopping for all my telephone system needs. Very prompt and Professional! Read more
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Aug 06 '07
All the purchases I have made with Metroline have gone very well. The only complaint that I have had with them was the slow response I got when I had a defective unit. I received an initial response, but when I provided them with the information that was requested of me about the defective product, I did not receive any response for some time. I had to repeatedly email and leave messages before someone finally got back to me, but when they did, they were excellent. Read more
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Mar 10 '08
Price, product, web site, shipment options, shipment efficiency --- all excellent. Experiences like this guarantee we'll use MetrolineDirect again and again. Read more
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Jul 16 '07
Metroline has proven to be extremely reliable and easy to purchase from. And their repair service is fantastic. Repaired phones come back as trustworthy as if they were off-the-shelf, and the process behind it is quick and easy. The only thing that would improve their system is if you could track directly from their site, rather than wait for an email with a Fed Ex link. But this is minor, and after the many purchases I have made I have never had a problem getting my stuff on time, or tracking it when I need to. Read more
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Jan 17 '08
Even though there was a problem with the credit card company, metroline went out of their way to make a great transaction. Read more
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Oct 22 '07
Have done business with them in the past & there business/customer care is still great! Read more
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Jun 20 '08
Employees are very courteous and professional. Their on line catalog and purchasing is relatively easy! Read more
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