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Unreasonably short return policy
by wmgrantinn ,Aug 09 '05
I ordered clothing that was too small. The person that I bought them for was overseas. When a size check was possible it had gone beyond the short 30 day return date. The company was not reasonable and disallowed the return for credit or refund.
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Great new look and nice guayaberas
by mereditht ,Jan 29 '04
The new look is great and makes it much easier when choosing colors. My daughter loves her pink guayabera from My Cuban Store.com, and we will be sure to shop there again. Shipping was fast, too.
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My fault for http://img.epinions.com/images/epi_images/e3/button_continue.gifassuming this store would send shirts without stains on them
by martyo ,Oct 22 '09
I purchased seven shirts for my wedding. I left them in the packaging so they would not get messed up in the 3-4 weeks between receiving them and using them. A few days before the wedding, I took them to have them pressed. I unwrapped them at the cleaners to find a variety of stains on the shirts! Some looked like brown food stains, others looked like grey grease stains, and yet another was red in color. I called the customer support number, and the man who answered informed me that they knew they had received "defective" shirts. I then spoke to the owner who complained about paying for the "free shipping" I received as a promotion when ordering and then would only rush replacements to me if I paid for all new shirts as well as overnight shipping! The cleaners were not able to remove the stains, and he promised to refund the shirts that were "defective". In so many words, he told me that it was my fault for assuming the shirts were clean and in new condition. Now I just hope he refunds the shirts I'm shipping back as promised.
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Jan 11 '04
Very user friendly. Nice variety of selections.
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Nov 06 '03
I did not recieve my shirt b/c it was out-of-stock, however they contacted me within 48 hours to let me know, as outlined on the web.
Overall, a positive experience, 4 stars.
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Mar 23 '04
Two days after order was placed I received an e-mail that indicated the item was not available. My credit card was not charged. Of the items shown on the web site only a small number were available.
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Aug 29 '04
Web site was good, ordering was straight-forward, stuff arrived on time and in good condition -- and was high quality.
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Jul 19 '04
very good service and multiples selections in products.
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Dec 02 '04
Good selection of items, good reply via e-mail for any concerns. Dleivery to an APO was fast!
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Dec 06 '04
Product selection is excellent. Prices are comparable to other. Order was filled, shipped and received sooner than I expected. This is an excellent vendor whom I would not hesitate to recommend.
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Jul 17 '04
THANK YOU! WOULD LIKE TO SEE MORE SELECTIONS.
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Nov 01 '04
It was very easy to find my item and purchase it online. Then when the Post office sent it to the wrong location, you were able to locate it easily and let me know what happened. I appreciate it very much and my husband loves his new shirt!
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Jun 30 '04
I have received a partial order. The shirts are good quality, and I would order again; however, there are a couple of things that I would like to comment on. First, I believe that I filled out my order correctly, yet, the order was supposed to be shipped to my dad, and the billing and shipping addresses were reversed. Next, I paid $5.00 per item to be gift wrapped. I was very disappointed to find out that the 'gift wrap' was a cardboard box mailer, and that 2 shirts were shipped in one box. I was still charged for two gift wraps. I was expecting something much nicer for $5. Other than that, shopping at the website was fine. Because the merchandise was quality, I would give them another chance. Thank you. Cathy Green
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Apr 03 '04
I purchased what I thought would be a very fine linen shirt ($150) but was dissapointed with the quality of the fabric.
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Jul 06 '04
I placed the order on June 15 (a birthday gift) on June 19 a received an e-mail this email: Hello, This shirt is in back order; we will have available in two to three weeks.
Thanks, Alexis Martin. I replayed asking to cancel the order, and I have not received any response yet (07/06/2004)
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Apr 16 '04
Shirts arrived on time, folded very neatly and individually packaged in cellophane. I was very impressed with the care given to my order.
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Jan 05 '04
MyCubanStore.com was an excellent establishment to purchase clothing. Very responsive and helpful operators. Definitely recommend site to others.
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Jun 21 '04
Easy to shop for great hard to find items. I have a new uniform now, thanks to My Cuban Store!
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