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National Pet Pharmacy

National Pet Pharmacy

Overall service rating:  Store Rating: 3.0
Reviewed by 30 customers

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Showing 1-20 of 24 reviews Page 1 2   Next
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Overall Rating:Store Rating: 1.0
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Lying CSRs, charging for merchandise never shipped, wasted time - HORRIBLE IN EVERY WAY!!

by , Sep 22, 2012 Rated a Very Helpful Review
I adopted a rescue dog from out of my area, and a day later while reading her routine spay/medical history from the vet in the originating area, I realized that I'd not been provided with any more heartworm med doses beyond her initial single dose by the ...
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Overall Rating:Store Rating: 1.0
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Horrific. Not shopping there or PFD again!

by , Mar 30, 2012 Rated a Helpful Review
National Pet Pharmacy recently decided to stop carrying Native Earth lab blocks. They did this without notifying customers who had signed up for the autoship option-at least one only found out when she went to look at it. This extremely adversely affects ...
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Overall Rating:Store Rating: 1.0
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Lack of care about the customer or animals

by , Mar 30, 2012
(Not Yet Rated)
Customer service is apalling.  I run a rescue for small animals and have the Native Earth rodent blocks set to autoship.  I like that feature and I loved this company's prices.  Unfortantely they decided to no longet stock the product and ...
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Overall Rating:Store Rating: 1.0
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Terrible Customer Service

by , Mar 30, 2012 Rated a Very Helpful Review
National Pet Pharmacy changes prices and products with no warning to regular customers. Despite using their autoship service, I found items removed from the store without any notification to me. When I went through their customer service system, I got ...
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Overall Rating:Store Rating: 1.0
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Extremely disappointing; poor quality inspection; will not use again.

by , Dec 11, 2011 Rated a Helpful Review
The only good things I can say about this company is that their selection is good and their shipping is prompt (I was overcharged for said shipping, having been charged for an 11lb package which, according to UPS, only weighed 9lbs... but that is a ...
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Overall Rating:Store Rating: 2.0
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Inefficient customer service

by , Dec 29, 2010 Rated a Very Helpful Review
I placed an order for a special vet prescribed cat food and in order to get this, I had to send in a prescription. I did not have one, so I called the next morning and spoke to a male agent. He assured me that my order has been cancelled and charges on ...
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Overall Rating:Store Rating: 1.0
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No ability to cancel or to change order.

by , Dec 1, 2009 Rated a Very Helpful Review
I ordered prescription cat food from this vendor twice. Each time beacuse it was 1/2 the vet's price. Unfortunately, the morning after I ordered it, the vet called and told me to change to a different food. So I called Nat Pet Pharm, and asked them ...
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Overall Rating:Store Rating: 5.0
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Fast an easy to use. Quick delivery.

by , Aug 16, 2009 Rated a Very Helpful Review
I live in an area where there are two brick and mortar pet stores and the prices are out of this world along with a limited selection of items. When I was looking for a natural medication for my 10 year old Golden Retriever I couldn’t find ...
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Express Reviews
Overall Rating:Store Rating: 1.0
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Misleading and not helpful
by ,Nov 29, 2012
(Show)
Due to manufacturing issues at Pfizer, the prescription drug Anipryl (used for Cognitive Disfunction Syndrome in dogs) has limited availability. My regular pet pharmacy could not get the 15mg tablets my dog takes. I searched for 2 days until I found the
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Overall Rating:Store Rating: 5.0
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Excellent shopping experience.
by ,Jul 31, 2012
(Show)
I ordered my dog's heartworm medicine and topical flea preventative from National Pet Pharmacy.  My experience was perfect.  It was very easy to find and order what I needed and it arrived even sooner than expected, and at an unbeatable
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Overall Rating:Store Rating: 1.0
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Horrible Customer Service, Dishonest About Shipping Times
by ,Mar 26, 2012
(Show)
I ordered flea & tick medication for my two dachshunds from this place and got mutliple stories about when and how my order was shipped.  The free shipping offer says "Ground", but be aware, it is the US Postal Service and not UPS Ground (as
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Overall Rating:Store Rating: 2.0
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Good prices, terribly long shipping times.
by ,Feb 22, 2012
(Not Yet Rated)
NPP recently bought out petscriptions. Before, I'd receive meds 2 days after I ordered. Now it's 8-10 days. Prices are still better than most, but over a week to deliver is unacceptable. Before they used USPS. Now it goes to UPS then the USPS. Not sure
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Overall Rating:Store Rating: 1.0
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THE WORST, THEY LIE AND THEY DO NOT FILLED ORDERS
by ,Dec 30, 2011
(Show)
This place is horrible.  RUN, do not walk away from them.  I set up auto shipping and auto payment.  Every month they 'lost" the script and failed to ship the food and also failed to give notice that they had not shipped.  I called to
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Overall Rating:Store Rating: 1.0
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Will not order from them again due to their return policy.
by ,Jun 26, 2011
(Show)
I ordered Lactulose from petscriptions.com and the product was shipped from National Pet Pharmacy but they shipped me the generic which has dyes not contained in the brand name product. When I order the production, the generic was not pictured, rather
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Overall Rating:Store Rating: 5.0
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Absolutely outstanding. I highly recommend National Pet Pharmacy.
by ,May 12, 2011
(Show)
I placed an order for 12 cases of cat food with National Pet Pharmacy.  The order was delivered on time and accurately.  However, of the 192 cans, 16 were damaged.  I called Customer Service and I am exceedingly happy with the result.
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Overall Rating:Store Rating: 1.0
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They are not a company of integrity.
by ,Apr 25, 2011
(Show)
I would not buy from this company again. I ordered a case of dog food from them, and I received the wrong dog food. After several phone calls and sending back the dog food. They finally credited my credit card. With only the amount of the dog food. They
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Overall Rating:Store Rating: 1.0
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Terrible customer service - couldn't cancel order on items that were not in stock!!
by ,May 26, 2010
(Show)
I placed an order for parrot food.  The next day, I received an email stating that the items were not in stock, and they did not know when they would be in stock or when they would ship.  I tried to cancel the order but could not.  The
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Overall Rating:Store Rating: 1.0
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Poor customer service
by ,Mar 22, 2010
(Not Yet Rated)
The morning after I placed an order for heartworm pills I sent this vendor two emails: one to cancel the order (since my vet apparently doesn't verify prescriptions over the phone) and one to ask a question about sending prescription via PDF. It took
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Overall Rating:Store Rating: 1.0
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Terrible! A waste of time and money.
by ,Jan 4, 2010
(Show)
My experience with the National Pet Pharmacy was terrible and time consuming.  They lost the prescriptions I had mailed to them, so I had to cancel my order.  One month later I had still not received a credit to my credit card for my order that
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Overall Rating:Store Rating: 2.0
 
Not cheaper!
by ,Apr 16, 2009
(Show)
There is virtually no savings at all over your veterinarian.  In fact, these prices are above the MSRP according to my vet.  His prices are
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Showing 1-20 of 24 reviews Page 1 2 Next

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Showing 1-9 of 9 surveys    
Date Rating
Overall Rating:Store Rating: 5.0
 
Jun 21, 2009
(Show)

I have been shopping at National Pet Pharmacy for a couple of years now, and...
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Overall Rating:Store Rating: 5.0
 
Jun 21, 2009
(Show)

Had a great experience with this vendor. Further they were the only site that...
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Overall Rating:Store Rating: 3.0
 
Jun 19, 2009
(Show)

I ordered one bottle of the product but received two separate shipments. I...
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Overall Rating:Store Rating: 4.0
 
Jun 19, 2009
(Show)

They were a bit slow to process and ship the items I ordered, but I was...
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Overall Rating:Store Rating: 5.0
 
Jun 6, 2009
(Show)

Great!
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Overall Rating:Store Rating: 4.0
 
May 26, 2009
(Show)

Shipping charges seem very high
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Overall Rating:Store Rating: 5.0
 
May 25, 2009
(Show)

Great experience, fast shipping, items always in stock.
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Overall Rating:Store Rating: 4.0
 
Apr 28, 2009
(Show)

It would be nice to receive a coupon for my items every now & then
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Overall Rating:Store Rating: 4.0
 
Apr 23, 2009
(Show)

All went as expected.
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Showing 1-9 of 9 surveys