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Hayneedle.com

Hayneedle.com

Overall service rating:  Store Rating: 4.0
Reviewed by 919 customers

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Showing 1-20 of 170 reviews Page 1 2 3 4 5 6 7 8 9   Next
Date Rating
Overall Rating:Store Rating: 1.0
 

Really bad customer service

by , Nov 13, 2013
(Not Yet Rated)
Had a really bad customer service issue with them.  They offered me a coupon in exchange for my email address; the coupon didn't work, so I called customer service and was told that the coupon only worked on "some merchandise."  I told the guy ...
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Overall Rating:Store Rating: 1.0
 

worst internet site I've ever dealt with

by , Sep 5, 2013 Rated a Helpful Review
We had bought a crib set with toddler rails and bed rails, with the matching chest and dresser, from cribs.com, a part of hayneedle. We had a big problem at the original purchase time as they had to keep on delaying our delivery (we had a small window), ...
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Overall Rating:Store Rating: 1.0
 

Terrible Customer Service

by , Dec 26, 2012 Rated a Helpful Review
I am extremely disappointed in my experience with Hayneedle. I found the perfect gift for my boyfriends mother. I ordered it and received an email stating that the couldnt ship it to my work address because i work at a "resort". This "resort" is also a ...
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Overall Rating:Store Rating: 1.0
 

Do not trust this company

by , Dec 23, 2012 Rated a Helpful Review
I purchased a thick padded zero gravity "chaise lounge".  I took it out of the box and proceeded to open it.  It did not come with instructions on how to use it or install the cup that goes along side it.  I figured that it was easy enough ...
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Overall Rating:Store Rating: 3.0
 

Bad Initially, but Issue Resolved

by , Dec 21, 2012 Rated a Helpful Review
I am on hold with a representative from Hayneedle.com as I type this on 12/19/12. I ordered a drafting desk for my son's Christmas gift on 12/3/12. After not receiving it, I called their 1-800 number only to find out my order had been cancelled because ...
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Overall Rating:Store Rating: 1.0
 

Horrible site-horrible service-go to Amazon

by , Dec 18, 2012 Rated a Helpful Review
Absolutely horrendous-do not use this site. Not only was it not the least expensive but they cancelled my Christmas order without notification. I ordered an item on December 10, with an expected delivery of Dec. 14. December 14th came and went, and still ...
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Overall Rating:Store Rating: 1.0
 

A terrible experience. I wouldn't recommend this website to a terrorist.

by , Dec 11, 2012 Rated a Helpful Review
I purchased a professional grade apple peeler for my mother for Christmas. It took 3 weeks to arrive, and when it arrived, they sent me a $15 dollar apple peeler instead of the $40 one that I ordered. I just got off the phone with them. They are going to ...
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Overall Rating:Store Rating: 1.0
 

DONT BUY... BAD CUSTOMER SERVICE... BAD POLICY

by , Nov 29, 2012 Rated a Helpful Review
Ordered an item in one of their websites SimplyBunkBeds.com, order was processed, next day, decided to cancel the order because we found a better deal almost half the price for the same item on Amazon!!!We called customer service to cancel the ...
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Overall Rating:Store Rating: 1.0
 

Terrible service, lies, lies, and more lies.

by , Sep 3, 2012
(Not Yet Rated)
VERY POOR SERVICEOur baby was due around the 1st of sept. and we ordered an In stock crib on June 15. Well they postponed the first time till the first of aug then 15th of aug, then to the 26th. On the 27th I called and they informed me they would ...
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Overall Rating:Store Rating: 2.0
 

They charged me 5 MONTHS AFTER my purchase

by , Aug 14, 2012 Rated a Helpful Review
Ordered from The Foundary and was directed to Hayneedle to fulfill my order.  I had previously ordered something and had no problems.  This time my item said "In Stock" and I waited for it to arrive.  After a week or two I decided to call ...
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Overall Rating:Store Rating: 1.0
 

TERRIABLE, HORRIABLE,NEVER AGAIN!

by , Aug 12, 2012 Rated a Helpful Review
Let me start by saying, is there Horriable!! before i clicked "place my order" i called to see if they had my product in stock, i was told yes. so i placed my order 6 weeks later im told they never had it. It was the worst online sale i've ever had i do ...
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Overall Rating:Store Rating: 1.0
 

Poor, inaccurate information, basically a RUN AROUND

by , Jun 14, 2012 Rated a Helpful Review
I am in the middle of the worst on line purchas experience.  I ordered two sets of patio furniture from Hayneedle.  The website was having "issues" so it was easier for me to spend an hour on the pone with a customer care specialist.  ...
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Overall Rating:Store Rating: 1.0
 

Fast and free shipping. Product was unacceptible. Bad.

by , May 27, 2012 Rated a Helpful Review
Jofran Small Space Rectangle Milton Cherry Wood Lift Top Coffee TableItem#: JSI551We were extremely unhappy with product and since we have to pay return shipping ($103) it is a big loss to us.   The product was not hardwood as ...
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Overall Rating:Store Rating: 1.0
 

Horrible. Wish I had read these other reviews first.

by , May 11, 2012 Rated a Helpful Review
I paid for 2-day fed ex delivery, but they didn't even ship until the day it was supposed to arrive. Their excuse: blame it on the supplier. I would never order from them again. These curtains were for my elderly parents' bedroom and needed alteration ...
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Overall Rating:Store Rating: 1.0
 

Horrific customer service. Can't get refund on returned item. DO NOT RECOMMEND.

by , Apr 23, 2012 Rated a Helpful Review
I ordered three items from Hayneedle.  I was delighted with the quality and speed of the first two orders.The third order has been a nightmare.  I canceled the order within 24 hours (having found the identical item elsewhere for 1/3 the ...
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Overall Rating:Store Rating: 2.0
 

damaged product

by , Dec 28, 2011 Rated a Helpful Review
I bought a Hudson Wood Garden Bench and it shipped super fast. The shipping was free which was a big selling point.  The bench looked great minus the 4 large cracks coming off of the front board where the screws had been tightened too tight. ...
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Overall Rating:Store Rating: 1.0
 

Horrible product and Customer Service

by , Nov 5, 2011 Rated a Helpful Review
Ordered a tree bench through Hayneedle with checkout through google.  Instead of taking the full payment out all at once, they tried 2 transactions for the same amount, which of course triggered my bank to assume a fraud charge.  They emailed ...
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Overall Rating:Store Rating: 1.0
 

Atrocious customer service

by , Sep 22, 2011 Rated a Helpful Review
Our experience with Hayneedle has been terrible. We are moving from New Jersey to California, and own a home in each state. We entered the California address in the order, since we are furnishing nearly our entire house by online purchases. Hayneedle ...
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Overall Rating:Store Rating: 1.0
 

ABSOLUTE NIGHTMARE - worst onling shopping experience in 10 years!

by , Jun 22, 2011 Rated a Helpful Review
Worst online shopping experience I've had in 10 years.  Customer service is a nightmare.  Canceled my furniture order without notice and never informed me.  Weeks later I call to see why the furniture is not delivered and no one seems to ...
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Overall Rating:Store Rating: 1.0
 

Damaged Product, No Solutions

by , Aug 18, 2010 Rated a Helpful Review
Honestly I have never had so much trouble in dealing with a company before I had the unfortunate experience to order from Hayneedle. I wish I had written down the name of every person that I spoke with during the dozens of times I’ve ...
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Showing 1-20 of 170 reviews Page 1 2 3 4 5 6 7 8 9 Next

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Showing 1-15 of 788 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 53   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Feb 27, 2011
(Show)

A little long to ship (ordered on weekend shipped thursday) but arrived quickly.
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Overall Rating:Store Rating: 4.0
 
Dec 13, 2010
(Not Yet Rated)

Satisfied,,
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Overall Rating:Store Rating: 5.0
 
Dec 9, 2010
(Not Yet Rated)

I made a mistake with my order, and they fixed it quickly and I still received...
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Overall Rating:Store Rating: 4.0
 
Dec 9, 2010
(Not Yet Rated)

I received the wrong item, so I called customer service and spoke to a...
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Overall Rating:Store Rating: 5.0
 
Dec 7, 2010
(Not Yet Rated)

Excellent service and product. Thanks
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Overall Rating:Store Rating: 5.0
 
Dec 6, 2010
(Not Yet Rated)

Very easy to place order and delievery was very quick
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Overall Rating:Store Rating: 3.0
 
Nov 30, 2010
(Show)

I have not received my order. Tracking for the past week says it is in...
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Overall Rating:Store Rating: 4.0
 
Nov 24, 2010
(Show)

Good shopping experience
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Overall Rating:Store Rating: 3.0
 
Nov 8, 2010
(Show)

One of the two chairs is wobbly. Both chairs do not seem to match the color I...
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Overall Rating:Store Rating: 4.0
 
Nov 6, 2010
(Show)

Excellent fast shopping!
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Overall Rating:Store Rating: 5.0
 
Nov 5, 2010
(Show)

Product even better than expected and the chairs arrived promptly and in...
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Overall Rating:Store Rating: 5.0
 
Oct 26, 2010
(Show)

transaction was very easy to make, exceptional service
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Overall Rating:Store Rating: 5.0
 
Oct 25, 2010
(Show)

amazing. had the item, which is hard to find. received within a week. great...
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Overall Rating:Store Rating: 5.0
 
Oct 24, 2010
(Show)

It was easy and accurate.
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Overall Rating:Store Rating: 5.0
 
Oct 22, 2010
(Not Yet Rated)

BETTER THAN EXPECTED
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Showing 1-15 of 788 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 53 Next