Northern Tool

This was the worst customer service experience I have ever had with a retailer. I will never spend another dime with this company. I will tell all of my friends and family about this terrible company.I bought a gift that turned out to be the wong

These guys are charlatans and their customer service is the worst. I bought a chain grinder from them and they omitted the necessary bolts to attach it to the bench. Their website does not advise you of this and when I called they blew me off. Returning

I ordered a Green Works pole saw[model # 20102] from Northern at a total cost of $277.97,this included an extra 24 volt battery.I was satisfied with the durability & overall appearance of the saw & was planning to buy a blower that would utilize

Nightmare ExperienceI purchased a wood stove for $500 from Northern Tool. My bank account was credited 3x ($1500) for that same purchase on three separate occacions!!For a whole WEEK NT had me going back and forth among their departments and my

Ordered a part for my tractor on Monday. Was in stock and I was told it would ship that day. Friday I called, asking where it was. Hadn't even SHIPPED! No reason given - "I don't know why it hasn't shipped". If I had any choice, I wouldn't order

This company is god awful.  I ordered a rake (in stock) and was given 7-10 day lead time.  15 days later and don't have it.  I bought it for a birthday gift and am disgusted with the "could care less attitude" when I called to check on it

Sent wrong item, sent four emails to customer service with no reply, called and was told it would be three more days at the earliest before the correct item wold ship. No one at the company would take ownership of the lack of response on the emails and

Horrible customer service!I have ordered several items from Northern Tool. The real test of a good company is the level of service they provide when there is an issue. Northern Tool & Equipment failed miserably. I recently purchased a Plasma

Belt sander took them over 2 months to deliver after purchase.  No responses to a couple emails asking when would it be shipped or after finally receiving it asking for a couple of free belts.  They say back orders can take up to 10 days to

I bought a paint sprayer tool and arrived with broken plastics. Called manufacturer, no response. Called Northern Tools,...they said will call me... already passed 3 weeks and nothing. I wish I could write a review about the product, but I couldn't use

Ordered a two set of Channellock tools (diagonal cutters and channellock pliers), a set of Bondhus ball drivers, a Milwaukee 3/8" corded drill, and some Milwaukee drill bits.  The drill bits were on back-order, but they went ahead and shipped

This company is a clip joint. They have no customer satisfaction ethics what so ever. They put false information online about their products and then say "too bad". Steer

Website = Good, Speed Of Service = good,After sales = NONE!If you buy from northern tools then i hope you don't need to contact customer services. You never get answered, instead you get to leave a message and they will call you back

I ordered a few items from Northern.  Their catalog really has just about everything.  I received said catalog with my online order.  After flipping through the catalog I saw that a few of my items were listed cheaper than what I had a

Ordered Fan at North Houston store. Applied for Credit Card - 10% discount.   Recieved fan OK - fan speeds LOUD and EXTRA LOUD.  Took fan back to Gulf Freeway store - exchange for smaller quieter, more expensive fan CHARGED

I got myself the Northern tool 42 CC brushcutter from Northerntooluk.com. Within months the fan blades around the drive shaft started braking off at full speed during operation, very scary!I send the brushcutter back to Northerntooluk.com

I placed an order for several items that were on sale. It has been two and a half weeks and I still have not receive anything despite choosing the standard three day shipping option. One of my items was cancelled and I still have not received the refund.

Major Construction Company in the SouthEast, 5 years of patronage and promt payment history on a (bill-to) set-up.  They want additional 2 Years Financial Statements and more refrences to extend credit beyonb $2300.  We wanted to make a one

North Carolina location, in Mathews, has the wqorste customer service I have even ran across, even more so than Wal-Mart. I Was told by a manufacturere that they were an authorized service center for a product I had purchased. Upon walking into the

Ordered a petrol chainsaw and petrol hedge trimmer. Items arrived next day but were of extremely poor quality.Couldn't get the chain to spin freely after having to assemble it all. Hedge trimmer looked like it would fall to peices after 10 minutes so I