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by charlalee , Sep 28 '05
Stay away from this company!! I found a gorgeous quilt rack on their site, advertised as "Free Shipping!" and "Ships in 5-7 days!" The free shipping got me, because heavy items such as these tend to be expensive. As I filled out the form though, ...
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by epinionista77 , Jun 21 '09
One Way Furniture has a system for scamming you out of your money. I ordered a metal bed frame online. It was not delivered when promised and I had to wait weeks before it arrived. Customer service kept saying a few more days each time I called which ...
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by madamegato , Aug 25 '06
We finally decided, after 8 years, to get ourselves a dining room table. After looking everywhere in the city for a good deal (and finding nothing that suited our needs and our wallets simultaneously), we decided to look online. We first went to ...
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by kjablonski , May 16 '08
I will never buy from this company again. I ordered a ten drawer dresser and a mirror. I received the wrong mirror and a dresser with 8 drawers. I contacted them right away and they didn't even seem surprised about the mistake - it was as though I was ...
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by sgalvin65 , Jan 25 '08
I, too, have experienced the worst customer service in my life from One Way Furniture. More than a month ago a I received a shipment from One Way and the furniture piece was smashed to pieces. The delivery company took back the order. However, after ...
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by iratecustomer1 , Feb 17 '08
This is the worst merchant I have ever dealt with. STAY AWAY! I only wish I had read all the bad reviews about this company before I tried to purchase something from them. You can not reach a real person to talk to about any issues you have to deal with ...
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by Zifa , May 27 '08
After redoing our kitchen, I ordered a new table and chairs online from One Way Furniture. I had been shopping around for a while and was unable to find exactly what I had in mind, so I was very happy to find a nice set at a good price. What really ...
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by sodonnel , Jun 02 '08
This was one of the worst buying experiences I have had in a long time. The website misrepresents shipping time frames and product quality. The website said my item was in stock and would ship in 5-7 days. Twenty-five days later the delivery team arrived ...
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by dantheman22 , Jun 29 '07
We are delighted with the bed we ordered. It Arrived within 7 days and it was $100 cheaper then any one else. The delivery people were courteous and set up the bed in a matter of 10 to 15 minutes. They took away the boxes and we slept on the bed the same ...
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by schooler , May 13 '08
One Way Furniture is a horrible deceptive company and I highly recommend avoiding them unless you liked being ripped off. I purchased an in stock item on 4/30. I got an email stating my item would not ship until July. I called One Way Furniture and ...
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by kcdelamater , Jan 29 '07
I ordered a fireplace and was shipped the wrong color. I called them right away and hit problem after problem. No one had any information about the item and I was given incorrect information about the right item being shipped (for two weeks they told me ...
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by pfeilone , Aug 16 '09
Do not buy from OneWayFurniture! Our nightmare still continues with them! I ordered a desk for my daughter. Their ad said it was on sale with the hutch. When the shipment came, it was just the hutch. I asked for them to have ...
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by frankli , Sep 25 '08
#1 I waited 4 wks for an item that was to ship in 5 days. #2 OneWay's Customer service is terrible. I attempted several times to get a tracking # and to find out why the delay. I never get a live person to talk with and after waiting as long as 20 ...
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by stratcat43 , Mar 20 '07
Never again. I found a "L" shaped computer desk with file cabinet, storage cabinet and hutch. One Way Furniture offered the best price with free shipping. Three days later I happen to be in an Office type store and they have the item. It was very ...
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by beekie , Nov 14 '09
Probably the worst online buying experience ever! Ordered a Lumisource Lamp w/ Free shipping. I received the lamp finally with missing pieces. I called them right up, hard to get someone on the phone. I told them the problem & they said they would ...
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Jul 19 '07
All went well except the expected shipping date. Online it said the item would ship in 3-5 days, while the shipping notification e-mail said it won't ship for over 2 weeks! The delivery date was a determining factor in my purchase -- but I guess now I'll be waiting much longer than expected.
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May 14 '06
Price quote was wrong; order was wrong;
No desire to satisfy the customer.
Big mistake in ordering on line.
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May 22 '06
I'm very happy with the counter stool that I received in perfect condition. It was exactly as advertised and in perfect condition. I have just ordered three more of the same counter stool. Thanks.
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May 15 '06
product was exactly as represented. good service, good product
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Oct 06 '09
I have been looking for a headboard for a few months and I saw this one and purchased it. It was better than I expected. The pictures were so clear that it matches my bedroom set to a T. Love it and thank you.
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Oct 08 '09
Found them online. They had what we wanted and we are happy with the product. What more could you ask for?
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Jun 23 '09
The products were described perfectly. The rugs are what I paid for and expected.
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Sep 20 '04
I was happy with the response and the quality of the products. I would use them again.
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Jun 28 '09
It was easy and accurate. I was missing a piece from a sealed bag but when I called the merchant, the piece was quickly sent to me without any hassle.
I will use the One Way Furniture site again.
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Apr 26 '09
Ordered lamp. It arrived on time. Assembly required --- easy. Came in excellent condition.
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Apr 27 '09
Excellent Vendor ,I will buy from them again !! ......Looking for (2) Nightstands now .
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Apr 27 '09
I absolulety do not have time to put the bed together If I would known the fold out chair required so much assembly, I would not have purchased the bed.Very disappointed,still dont have use of bed chair
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Aug 22 '09
good experience
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Jul 07 '09
Great customer service. The product color I wanted was not availiable , but their customer service person reached out to me via phone, suggested a suitable alternative, and delivered the alternative item timely
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May 24 '06
I did ordered "Big Screen Entertainment Center 37" - 60" Standing TV (SE-BE0643)" looking at the picture shown on the website. However when I received the product, it was not what I was expecting as there was something missing which was shown in the picutre. I did called the customer service of oneway and told that it looks like something is missing from the package. She also thought that there is something missing which was shown in the picture and she did called manufacturer to clarify this. As per manufacturer it was not part of their product and was the part of TV which is not delivered with this entertainment centre. But since the image was misguiding, oneway did paid for round trip shipping cost and sent me "Black 27" TV Metal Entertainment Center Wall Unit (SE-BE0644)". Everything was real quick and I would rate their customer service as Excellent. I would definitely shop again on oneway.
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