One Way Furniture

Terrible! Terrible! Terrible! Wish I had read these reviews first. Placed an order for a vanity mirror and bench with no problem in January. Order was accurate and came pretty quick but the Piece was damaged, called customer service spoke with Leo ...

Nightmare experience with One Way Furniture Online Store!  Nothing went right about my order and noone there seemed to care or could correct it! I live in Seattle and ordered a standing mirror, (Cambride Chevel)  for my daughter in NYC.  ...

Seriously.....save yourself a headache and order elsewhere.  I NEVER write reviews, yet felt the need to share my experience to save someone else the hassle.  Without making this an essay I will say first of all it is near IMPOSSIBLE to get to ...

This was my second time ordering from one-way furniture. The first was acceptable enough to bring me back, but the second time I realize you basically, get what you pay for. The quality of the material is relatively cheap but the worst of it is that the ...

I am deeply unhappy with my shopping experience at One Way Furniture.  The glider arrived after many calls to try and locate it and the estimated delivery date.  It was constructed and we found it to be a smaller chair than what we ordered. ...

Do not buy from this company.  I ordered a jewelry box for my niece's 12th birthday.   I received my package the day of her birthday party and it was not what I ordered.  The box had a picture of the jewelry box right on front that ...

I ordered a day bed from One Way Furniture. At first, it was supposed to be delivered in a week. Then I was notified that it would be 2 months before it would be delivered. An email to One Way Furniture about the order was not returned. I called to ...

I ordered a sofa on September 12, 2009.  The sofa cost $729.00, great, it was exactly what we wanted.  I received a ship date of 10/26/2009.  After tracking my order status close to the ship date, I noticed it now said ship date November ...

Probably the worst online buying experience ever! Ordered a Lumisource Lamp w/ Free shipping. I received the lamp finally with missing pieces. I called them right up, hard to get someone on the phone. I told them the problem & they said they would ...

Do not buy from OneWayFurniture!  Our nightmare still continues with them!  I ordered a desk for my daughter.  Their ad said it was on sale with the hutch.  When the shipment came, it was just the hutch.  I asked for them to have ...

One Way Furniture has a system for scamming you out of your money. I ordered a metal bed frame online. It was not delivered when promised and I had to wait weeks before it arrived. Customer service kept saying a few more days each time I called which ...

Awful "Customer Service," No Communication, Poorly Run Horrible experience. I placed an order for two nightstands on March 25th, 2009. I waited over 2 weeks and figured I give them a call to find out if my order had shipped yet. So I called on ...

#1 I waited 4 wks for an item that was to ship in 5 days. #2 OneWay's Customer service is terrible. I attempted several times to get a tracking # and to find out why the delay. I never get a live person to talk with and after waiting as long as 20 ...

This was one of the worst buying experiences I have had in a long time. The website misrepresents shipping time frames and product quality. The website said my item was in stock and would ship in 5-7 days. Twenty-five days later the delivery team arrived ...

After redoing our kitchen, I ordered a new table and chairs online from One Way Furniture. I had been shopping around for a while and was unable to find exactly what I had in mind, so I was very happy to find a nice set at a good price. What really ...

I will never buy from this company again. I ordered a ten drawer dresser and a mirror. I received the wrong mirror and a dresser with 8 drawers. I contacted them right away and they didn't even seem surprised about the mistake - it was as though I was ...

One Way Furniture is a horrible deceptive company and I highly recommend avoiding them unless you liked being ripped off. I purchased an in stock item on 4/30. I got an email stating my item would not ship until July. I called One Way Furniture and ...

This is the worst merchant I have ever dealt with. STAY AWAY! I only wish I had read all the bad reviews about this company before I tried to purchase something from them. You can not reach a real person to talk to about any issues you have to deal with ...

I, too, have experienced the worst customer service in my life from One Way Furniture. More than a month ago a I received a shipment from One Way and the furniture piece was smashed to pieces. The delivery company took back the order. However, after ...

We are delighted with the bed we ordered. It Arrived within 7 days and it was $100 cheaper then any one else. The delivery people were courteous and set up the bed in a matter of 10 to 15 minutes. They took away the boxes and we slept on the bed the same ...

Never again. I found a "L" shaped computer desk with file cabinet, storage cabinet and hutch. One Way Furniture offered the best price with free shipping. Three days later I happen to be in an Office type store and they have the item. It was very ...

I ordered a fireplace and was shipped the wrong color. I called them right away and hit problem after problem. No one had any information about the item and I was given incorrect information about the right item being shipped (for two weeks they told me ...

We finally decided, after 8 years, to get ourselves a dining room table. After looking everywhere in the city for a good deal (and finding nothing that suited our needs and our wallets simultaneously), we decided to look online. We first went to ...

Stay away from this company!! I found a gorgeous quilt rack on their site, advertised as "Free Shipping!" and "Ships in 5-7 days!" The free shipping got me, because heavy items such as these tend to be expensive. As I filled out the form though, ...

DO NOT USE OneWayFurniture!!! I can not say this more strongly.  I ordered and received my purchase damaged SEVERAL TIMES!!!  I allowed them to redeliver, because they refused to refund the payment.  I ended up having to put in a claim

I ordered a bed on 11/2.  On 11/12 I was sent an e-mail saying it was shipped.  My credit card was charged on 11/13.  When I tried to track the shipment, it kept showing as not having been picked up from the manufacturer.   I told

This place is bad. It so sad I feel bad for the people who actually do hard work there. I talked to some guy who was the manager, first off the man is a moron he is so rude he has no way with people. He kept treating me like I was not making sense but

I waited over a month to get a part I needed for my table from One way furniture. After calling and waiting. I finally decided to ask for a manager. Adrienne Bubins helped me get it in a week. I was really mad but I was happy to finally use my

The worst shopping experience of our Lives.Very tricky web site. We would tell you not to believe anything the web site says.We feel they may say items are in stock, but actually they ship from manufaturer.  They will tell

DO NOT BUY FROM THIS STORE! HORRIBLE!!!! I only wish I had read some of the reviews before choosing to purchase an entire office suite for an upscale office. It is such a joke that when you call the company, the first thing you hear is that they are

I ordered a bed in November, first they told me they would deliver by Jan 24.....then they changed it to Feb 10...then they changed it to Feb 17-24.  It is Feb 28 and they still have not shipped this bed!   I do not see how this store is rated

This may be the single worst buying experience of my life! I ordered a reclining love seat on December 24 that arrived damaged on January 12. The frame was bent, the foot rests did not lock unless I stood up and pushed them with my hand, and one side

I ordered  a 36" dining table set on Friday, Jan 20. I received confirmation of shipping on Monday, Jan 23 and received the first carton on Wed. Jan 25. Because I had not received the other 2 cartons in the order and didn't have separate tracking

a piece of furniture my daughter purchased has not lived up to the manufacture description. both the manufacturer and distributer, onewayfurniture, deny accountability. No one with this company is willing to help or resolve the problem. DO NOT do

We purchased a Powell rustic wood TV stand listed at over 500 dollars supposedly on sale for 359. Once assembled it was clear the quality of the product was incredibly poor. The wood had a foul odor, pieces provided no proper fit, wood was warped and

Hello, I want to warn all of u who want 2 buy 4rm Mysleepfurnitue as the prices seem very less but the items are really cheap & hopeless.I bought1bed,mattress,sofa,Dinni ng Set IF- 5052 DINING SET- $248 HST= $280 which is on his website the glass

Can't believe the BBB gave them a good review!!?? After waiting 6 months! yes 6 our Hillsdale Frankfort 5 Piece Dining Set with Leather Chairs finally arrived. The table had broken pieces and the slate on top was SO uneven you couldn't even put a plate

We ordered bedding for my daughter, it was ordered at the end of Dec.  It is now mid-February and we still don't know when we are going to receive it.  The shipping date has been moved three times.  They have already charged for an item

My experience:  They constantly change shipping dates (now for me has changed at least 4 times) and as much as 2months for a139 desk chair. Oh, and if you  try to call them, they never call you back, so you wonder if

I placed an order that was supposed to be shipped in 2-5 days. The next day I received notification that it would not ship for another 5 months!I am on hold with their customer service line.  It's been over 30 minutes now as I

This place is a scam.  I was told 6 weeks for delivery of furniture.  It is about 11 weeks now and they still won't give us a delivery

Slow shipping.  Took 14 days from time of order to reciept of mdse for an instock item. Price match was honored ($5 off on a $120 item.) Tried to review the company and the mdse on their site and was offered a gift certificate to do so. 

We are in our fifth day of trying to get a refund or replacement of a $500 sofa which arrived with bugs of some sort and what looks like mold on the

Don't waste your time dealing with this company.  I have been trying to order a floor mirror since 6 Jun 2010.  I have been told every excuse in the book:  it's already shipped; we're just waiting on the tracking number; we have

My experience with OneWayFurniture was positive (competitive prices & fast delivery) until I had to deal with replacing some damaged parts in the shipment. For three weeks I have had dozens of parts to my bunk bed order cluttering up the bedroom

I probably would of like this frame but to to incompetence and bad business practice of the company. I changed my mind on the whole frame all together due to what happened in shipping process. What I hate mostly is that I ordered the mattress and

Terrible experience, after ordered furniture, they noticed us that the item is delivered on 5/14/2010, and took the money from the credit card. and said estimate delivery to my home on 6/2/2010, and give us the shipping company HomeDirect and the

Believe the negative reviews and ignore the positive ones. I made the mistake of ordering with them. They advertise products they say are available but then you are told they are on back order for months. That's when the fun starts, try to get a refund!

Terrible customer service, terrible packing and replacement of damaged product. I ordered a dining set and it was received at the delivery company with a broken glass. The company insisted that delivery company deliver and have me reject table top.

Delivery -no existant.  Delayed every 1-2 weeks kept pushing the date back for over 2 months.Never able to speak to a human.  "Leave a message and we will return your call within 24 hours"  Called at least 2 dozen times in those

STAY AWAY!!! COMPANY IS A SHELL There is no staffI received part of my order wrong. Basically I received 2 headboards instead o f one headboard and one base or foot board. When you call the number you NEVER

I ordered a pedestal mirror from OneWay furniture in December, 2000as a Christmas gift for my wife.  It was delivered broken at the end of January, 2010.  It was returned for an exchange just to have a foot stool delivered as a

I ordered a video storage cabinet on Feb 10, 2010.  Estimated shipping date was Feb 13, then Feb 16, then... You get the idea.  I called to cancel the order because it was going to arrive too late for what I needed after waiting through 2 weeks

Ordered two seat entertainment seating around the end of December. Had to go to competitor site to find finish and fabric selections. Received email confirmation and I requested March 1 delivery. Received a shipping confirmation with inaccurate

DO NOT ORDER FROM THIS COMPANY!  I ordered a jewelry armoir from them and I've been trying to return it and they will not call me back to give me the information needed to return the product.  There is only one phone number to use and

Very bad customer service experience so far, and have not even received the merchandise yet. considering cancelling my order. I read other long very bad reviews and short very good reviews. I think there is something suspiciously wrong with this company

I ordered a bed for my daughter for christmas... the head-board and foot-board arrived but the hardware required to put it together has not showed. The lame customer service is a recorded message that tells you to leave your name and phone number and

Never received the item I ordered. They gave me an invalid tracking number. Never return phone calls. When I told them to cancel the order, all of a sudden it was mailed. NOT Kept telling me Fed EX has it. Fed Ex said they have no record of the tracking

I will never buy from this company again.  I bought a barstool and was authorized a return& nbsp; without restocking fees because I purchased a larger order.  This fiasco started in November 2008 and still is

TERRRIBLE COMPANY!!! STAY AWAY!!! It tooks 6 months to get the order and when we finally got it, it was damaged. They refused to offer any refunds or credits.DO NOT BUY FROM THIS COMPANY! BUYER

BEST SERVICE EVER! I do a lot of internet shopping but had never ordered furniture before.  I found what I was looking for at One Way Furniture.  I was skeptical at first since it was a rather large purchase.   I took a

Our $2700 entertainment center arrived with significant damage. Their customer service representative, Adrienne, has done nothing but fight us every step of the way in our efforts to get a refund/replacement. She has dragged her feet and misdirected us

I bought a beautiful locking chest for my daughter's graduation.  It not only arrived too late to send with her to college, but it arrived crushed.  Inquiries to the company were met with two options: accept it damaged at a tiny

I ordered a makeup vanity and jewelry armoire on 4/17 and received it 1 week later.  I was amazed at how well it was packed to keep it in perfect condition when it arrived.  I had to assemble it and that was fairly simple considering the number

I received my order from One Way Furniture Iwhich was back ordered and took six weeks) and did not like the coffee table and end table.  I contacted the company to return it and was told I had to pay round trip shipping (thereby eliminating the

TERRIBLE!  They initially impress you by telling you your order is being shipped and give you the impression that you will be receiving your order in a few days.  When it doesn't arrive, you then are faced with dealing with an automated system

These guys are great!  I was originally a little concerned about ordering from them -- based on the reviews on this site.But I was pleasantly surprised.  The ordering process, shipping and billing was flawless. Good cutomer service

I was interested in buy a vanity table and I was happy to find a large selection of them on onewayfurniture.com. They had a "sale" going on until Feb. 14. The items seemed to be heavily discounted. I decided to shop around. What I found is that they have

These folks are horrilble!  Do not ever buy anything from them.  Had a problem with my order and it took 3 months to be resolved.  3 months!  No one hardly ever answers the phone or returns phone calls unless you are buying something

This is one of those companies that once you place an order you end up regretting it and feeling like you have been had.  Because of them I will not have the Christmas gift that my little girl asked for.  They led me on saying that they

My wife and I purchased a table from Onewayfurniture.com and it turned out to be the worse online purchasing experience we've ever had.  First- they gave us an estimated ship date of 12/5 when we made the order on 11/19.  A little over 2

Worst experience I have ever had. The order I placed was for an entertainment center, on arrival the only thing that came was a glass shelf, nothing else. UPS Freight was the delivery agent and said the problem had to be taken up with who I

I came from Shopping.com and had researched the product quite a bit so I already knew what I was buying, but the One Way Furniture site was one of the places I used for research. The site was easy to use and the price was great. It was about $100 less

What a fabulous company. My coffee table came quickly and in great shape. It's exactly what we wanted. Our dining room set is gorgeous, and came in great shape. The quality is excellent and it looks amazing.No scratches or anything! What a great shopping

I have to say I was REALLY scared after I read these reveiws. However...in my case, I ordered, received confirmation that my item was in stock the next day, the day after that, they confirmed that the item was sent...and 2 days later I received my

Hands down, this is the WORST experience I have encountered ordering furniture from the web. Not only is the customer service horrific, they are a completely incompetent wholesale retailer. I ordered an item on 8 22 with the indication it would be sent

Ordered a bedroom suite the beginning of June with delivery estimate early July, late July (28th) still had not shipped! Customer Service was helpless with answers. Found the same suite plus an additional item for almost $150 less on a different site and

Ordered a twin bed storage unit 03/13/08. Delivered 04/03/08 MISSING FOUR PARTS ESSENTIAL FOR ASSEMBLY AND USE. STILL waiting for parts and now told it might be mid-June before they

I purchased a storage chest from them, it arrived broken and my husband didn't like it. Returning it is a complete nightmare. The trunk was $330, they are charging me $50 in restocking fee (which is ok, because their return policy clearly states it) +

I ordered a full standing mirror from them. They sent it and the casters were soldered on wrong so you couldn't even stand it up. They send a 2nd one and a part is missing and it has been almost 3weeks of my calling them with no call back. The email I

Horrible experience with this company. The furniture on the website said in stock and ready to ship. Once I ordered it, however, I got an email a couple of days later saying it wouldn't ship for at least two weeks. Once I got the items (four

When you call the return dept. expect to enter the twilight zone. You will get a recording again and again and your calls will not be returned for days if not weeks. I will not order furniture again and if you do read the return policy and pray you do

Wrong items sent. No confirmation ever sent. Items received were damaged. No shipping order included - could not tell who sent items. Would not accept items back, offered parts or

I would like to convey my extreme dissatisfaction with this company. I had initially ordered an area rug on March 17th 2007, and chose OneWayFurniture because of it's low cost, and website which seemed secure & had been rated as a top site by many. A

Very, very pleased. I saw a dinette that I liked. I was very afraid to order something that I have never seen over the Internet. Pictures are very good, the items looks exactly the way they show it in the picture. I was worried about the glass top

I ordered the item ( glider) on July 10th, after 10 days I didn't hear anything. I called 3 times and my calls were never returned. I canceled my order on July 21st. On July 31st they informed me it was too late to cancel my order. DO NOT DO business

I got an email on every ship date saying my ship date was changed. I ordered on 06/08. The second time they changed the ship date to 10/03. At that point I cancelled my order. 4 months is ridiculous for a dining room set to ship... and they would

Thank goodness I read these reviews before placing any orders with this company! They are truly DECEPTIVE!! In the left margin of their website, they post icons for bizrate and BBBonline reliability program, as though they are rated. If you try to

I am 120% DISSATISFIED with their service. I have called and e-mailed numerous times with no response. Their "Customer Service" department is non-existent!!! Their customer service skills are unacceptable!!! I do not want to give my business to such an

Placed an order and within an hour of the order sent a message to them through their contact form about a potential change to the order. Never heard back. Also called and left messages repeatedly (no one ever answers the phone there) and never a call

The products arrived on time or ahead of the expected time as I ordered 3 items (two couches and a bar). The BIG issue is that I was told it would be "white glove" delivery but when the delivery company arrived they were horrible and told me it was not

STAY AWAY FROM ONEWAYFURNITURE.COM!! I purchased a toy chest and then found the EXACT same one at iFURN.com at $20 less. I called customer service at One Way Furniture and spoke to a customer service representative as well as a manager and they REFUSED

Loved our furniture and quick delivery. They keep us informed of the progress and sent tracking numbers. We were very pleased with the furniture and the free shipping and great service! We'll be

I ordered a console table and mirror on March 15, 2005 and still have not received. I have asked for a refund and have not received that either. The amount is $578.00. Beware do not shop here. I am having to go through better business bureau to see if

I would not shop here again. I ordered my product 3 weeks ago and was told it would be here within 7-10 days. I have repeatedly called and e-mailed them and have gotten no response from them. I have no idea what is going on with my furniture. I don't

Received $689 leather rocker/recliner and the platform was damaged. They sent the platform but we had to arrange to get someone to repair it. One Way only offered a $75 refund to which I finally agreed to accept. I was told that I would receive the

Great customer service. We received the product we ordered in less then 10 days. It was much better then we ever expected. We would definetly buy again.