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PetCareRx

PetCareRx

Overall service rating:  Store Rating: 2.0
Reviewed by 42 customers

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Overall Rating:Store Rating: 1.0
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Price. The ONLY Reason I Stay With PetCareRx.

by , Jan 15, 2014 Rated a Helpful Review
Horrible customer service. Got one order that was packaged incorrectly so the pills were all crushed. Another that never got to me. Orders that take 17 days or longer to get to you, and when you call or chat live you get ZERO help. Just a bunch of sad ...
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Overall Rating:Store Rating: 1.0
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Twice I did not receive my order. Terrible customer service.

by , Oct 27, 2011 Rated a Helpful Review
I had ordered from here a couple of times because they always had coupons going on so it was a little bit cheaper here than other places. Then suddenly their customer service went down hill and they were shipping my orders to the wrong address (I ...
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Overall Rating:Store Rating: 1.0
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The absolute worst customer relations department on the Information Highway. Promises..promises...promises!!!

by , Aug 6, 2011 Rated a Very Helpful Review
How to kill a pet?  The best way is to order from PetCareRx...and wait...and wait...and wait..until your pet dies from not getting the oft promised meds from this miserable online pet pharmacy. The cheery order desk is quick to take your order and ...
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Overall Rating:Store Rating: 1.0
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Worst online experience ever!!!

by , Jun 29, 2011 Rated a Helpful Review
Briefly describe my experience... the biggest hassle I have ever experienced from online ordering. My packages were lost and I had to be the detective to track them down. I called customer service and the supervisor actually refused to speak with me. ...
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Overall Rating:Store Rating: 1.0
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Inaccurate Online ordering system

by , Nov 29, 2010 Rated a Helpful Review
I tried to take advantage of an offer this company had for 20% off a six month supply of Frontline.  When I placed the order, everything looked fine in my cart.  The order for six months of Frontline less the 20% showed up on the page ...
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Overall Rating:Store Rating: 4.0
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Frustrating but Worth The Wait In The End

by , Jul 20, 2010 Rated a Helpful Review
Originally wrote I was put out with the service received from Petcare RX. I must write to make certain anyone knows PetCare RX shipped my order with a very satisfactory way of showing that they intended that I receive just what I ordered.  A lot of ...
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Overall Rating:Store Rating: 1.0
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FRUSTRATION~ NOT WORTH IT!

by , Jul 17, 2010 Rated a Very Helpful Review
I have been using this company for about 4 years maybe.  Their prices are great BUT...I'M DONE!!1) I never once have completed an order online without having to end up calling them to straighten something out.  No, not ...
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Overall Rating:Store Rating: 1.0
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2 days of frustration, finally I cancelled the order

by , May 20, 2010 Rated a Helpful Review
I have had some bad customer service experiences but this is absolutely the worst.  The only thing I can say for them is that the representatives never get mad back even when you yell at them over frustration.On Saturday late afternoon, I ...
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Overall Rating:Store Rating: 5.0
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My experience with PetCareRx was excellent from customer service assistance, pricing, and timely delivery.

by , Apr 19, 2010 Rated a Helpful Review
I recently rescued a 2 year Collie from a family that could no longer take of him.  My husband and I are self-employed so we search online for discounts wherever we can find them.  I discovered PetCareRX, and looked to ...
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Overall Rating:Store Rating: 1.0
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Placing a prescription order item is extremely frustrating.

by , Mar 25, 2010 Rated a Helpful Review
I, too, have had repeated frustrating experiences in ordering through PetCareRX, and will simply no longer order prescription pharmaceuticals for my dog from them. I went, once again today, through the same maddening scenario I will describe here. My ...
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Overall Rating:Store Rating: 2.0
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Not worth the trouble -

by , Nov 5, 2009 Rated a Helpful Review
I guess it's true you get what you pay for. Their prices are good but not worth the hassle in my opinion. We got our non prescription items no problem. But the prescription items they had trouble verifying with the vet so we faxed the ...
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Overall Rating:Store Rating: 1.0
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Take It From Someone Who Knows- DON'T SHOP THERE!

by , Aug 21, 2009 Rated a Helpful Review
Coming from an employee of PetCareRx, if you order a non prescription item you're fine.  Don't give your phone number or they will put you on an auto-dialer to solicit business also if you ask them to stop, there is no way the rep can do that ...
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Overall Rating:Store Rating: 5.0
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PetCareRx.com - America's most affordable pet pharmacy! It's true!!!

by , Aug 9, 2009 Rated a Very Helpful Review
A happy storyFirst time I used PetCareRx.com in 2008 and was surprisingly pleased with the prices they offer! Since then I get Sentinel Heartworm pills for my dog and for my Mother-in-Law’s dog only there! That’s the ...
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Overall Rating:Store Rating: 1.0
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Their Customer Service is very sub-par

by , Jul 24, 2009 Rated a Helpful Review
I had placed an order with PetCareRx online and everything was seamless. When I placed my second order, or tried to, that's when it hit the fan. Their website was unable to process credit card payments so it stated if you needed additional ...
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Overall Rating:Store Rating: 5.0
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Great Experience!

by , Feb 7, 2009 Rated a Very Helpful Review
Order: Revolution (6 Pack) for CatsPrices: Great Prices. Since my vet did not carry Revolution, I resorted to shopping on the internet. Pet Care RX was one of the first sites that I found. I searched for another half an hour,  but ended up ...
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Overall Rating:Store Rating: 1.0
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no communication from customer service; canceled my order without notice

by , Apr 25, 2008 Rated a Helpful Review
I ordered Frontline and Heartgard from them. I received the Frontline promptly, but not the Heartgard. Waited a while, kept checking the status, finally called to check what the problem was. They said that my vet wanted me to bring my dog in to be ...
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Overall Rating:Store Rating: 2.0
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Definitely Could Have Been Better

by , Feb 11, 2008 Rated a Very Helpful Review
I was a first time customer of PetCareRx. I ordered Frontline Plus and Thyro-Tabs on Jan. 21, 2008. I easily found the products and the prices cannot be beat. PetCareRX split my order because they could ship the Frontline Plus first. Super. I kept an eye ...
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Overall Rating:Store Rating: 2.0
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Good Prices, But Not Worth the Frustration

by , Jan 7, 2008 Rated a Very Helpful Review
I have now had two negative experiences at Pet Care Rx, and I will no longer shop at their online store. While I found that the website had very good prices on the pet supplies my dog needed (specifically flea and tick protection and heartworm ...
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Overall Rating:Store Rating: 3.0
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High prices!!!

by , Sep 19, 2007 Rated a Helpful Review
Definitely NOT "America's Most Affordable Pet Pharmacy". Beware of PetCareRx high prices. I have been using them for about a year. When I started using them, they were competitive, not the least expensive, but a fair value. Delivery speed and ...
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Overall Rating:Store Rating: 1.0
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DO NOT SHOP HERE!

by , Aug 9, 2007 Rated a Helpful Review
I used this website once and I will never use them again. I ordered 2 items: Frontline Plus and Heartguard, total order was about $400 - immediately charged to my credit card. The Frontline was shipped on 7/31, the Heartguard was shipped on 8/1. I ...
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