I have just received my second order from Pet Mountain and could not be happier. Prompt shipping, great prices, and super customer service. I ordered two Pondmaster Pumps for my waterfall from them and their prices were 20% lower than anyone else. ...
So much selection on dog toys and aquarium equipment! They have the lowest prices I have found online anywhere! Very friendly customer service reps that REALLY help and don't stop until you get what you want. This is my 6th purchase from petmountain and ...
I was making my first order with them so I called in to place my order over the phone to make sure the company was legit (plus I hate putting my cc info online) and the customer service rep was very nice and helped me find everything I needed and then ...
PetMountain is the best place to shop for all your pet supplies. They have great deals each week, intelligent customer service who are willing to bend over backwards for you, and fast shipping - (Thank you for using UPS rather than some of the other ...
I was looking to save time and money and PetMountain did that and more for me. Customer service was very helpful and the selection and prices are amazing. I purchased Flossies for my Dog, filter cartridges for my fish tank and a new cat pan for my mom. ...
I think they are a SCAM! My wife (who is physically challenged) bought a light bulb and realized within seconds of placing the order that she had mistakenly gotten the wrong length. The site does not allow for cancellations, so she followed ...
I purchased many items from PetMountain on my first order. I have two freshwater aquariums. These items included canopy lights, fish food and water conditioning products. I received my order within days and received free shipping. They had a special and if you met the minimum purchase requirement there was no charge for shipping the order. I saved about 25% off going to the local store, and everything was packed perfectly. With one exception they had everything I was looking for. I had a question on one item and called them direct. Prompt, friendly and courteous! I would not hesitate to recommend PetMountain to anyone. Thank you PetMountain!
Great Products and Prices.Products very safe. Great Company by bollinger_12 ,Oct 09 '09
Items as decribed. Packaged very neatly. Will buy from this company again. You can not beat there prices. I save a lot of money and know the products are safe for my little dogs. Great company. Fast shipping also.
I have ordered a couple times from Petmountain.com and they have excellent prices, affordable shipping as well as great customer service. I have had nothing but good experiences with my purchases.
And it seems like every time I go back online to buy something, they have added more products and selection, which is helping me to do all my purchases at one online store that has everything i need.
I highly recommend this online store to all pet lovers like me ;o)
Wondering if company really exists???? Poor Customer Service by displeasedcust ,Jun 06 '09
Interesting to find that reviews in 2009 are not favorable. I emailed the company with questions approx a week ago about something I was thinking of purchasing.-Have yet to receive a response. Going elsewhere to purchase the item. After reading 2009 reviews, I too am wondering if this company is a scam, legit. If legit company, their customer service is obviously poor.
I paid $40 for overnight shipping, it took over 5 days to receive. Item came in great condition however the extremely negligent shipping was catastrophic to my conditions. I will never buy from here again.
Pet Mountain pricing is very competitive. The negative part is my last purchasing experience. I order 3 items and they only ship 2. They notified me after the shipment was made. It was too late for me to cancel. The main reason I purcashed 3 items at the same time iwas to save shipping cost. In this case, they still charge me the same shipping fees even short ship an item. In my opinion, this is a very bad busness practice. I will stop purcahsing from Pet Mountian from now on.
Huge Selection, Low Prices, Fast Delivery! by westgabe ,Nov 09 '06
PetMountain.com has so many items, I shop here for my Dog, Fish and my wife's cat. The prices are the lowest I could find and the package was on our doorstep within days. Finally a one stop shop for all my pet needs! I will shop here again!
I'M STILL WAITING FOR MY REFUND! by gozafa ,Dec 21 '09
I'M STILL WAITING FOR MY MONEY. I placed an order and was assured that I would recieve it within 10 days. I was assured that they had the items in stock. Two days later I was informed that my items were on backorder and I asked for a refund. I spoke to them four times about my refund. Eight days later I am still waiting for my refund.
Looking elsewhere for a online petstore! by jackson2 ,Mar 17 '09
Received the order quickly but realized I had ordered a couple of wrong items. Returned them for a refund (minus restock fees of 15%) and the return was at my expense. I now have been waiting for a partial refund for 3 weeks. It appears they like collecting money but hate to process refunds.
Always a great experience with Pet Mountain - They should be a model for other on-line merchants!!! Read more
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Oct 11 '09
Excellent product selection, best prices on the internet and amazing customer support. No one can't beat these guys - I always check Pet Mountain first, and usually I don't have to look anywhere else! Read more
It took a while to receive the shipment but it arrived the day the tracking said that it would. Everything arrived that I ordered. No complaints. Read more
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Oct 16 '09
I had looked for this product for awhile without success. I was so happy PetMountain.com had it available. Read more
Great product, Oscar loves it! Pretty fast shipping. Read more
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Sep 14 '09
PetMountain.com is absolutely incredible!! I saved almost 50% on my regular service supplies like filter media. Most other items like food were 30-40% less than my local discount store. Shipping is so incredibly fast, last order processed and shipped within a couple hours. Discounts are given during order and further discount codes available online. I have been using the exclusively since my first order. Read more
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Nov 28 '09
I had a good experience with petmountain.com and will use them in the future. Read more
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Nov 29 '09
I was very pleased and my 6 newly hatched desert tortoises couldn't be happier.
Thank you.
Karen Read more
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Dec 12 '09
Overall an excellent experience. Did not receive a packing list with the shipment. This would have been helpful to determine the accuracy of the fulfillment of the order. Will definitely consider ordering from Petmountain in the future. Read more
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Dec 15 '09
Excellent web site. Easy to use. Excellent prices. Will buy from again. Read more
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Oct 11 '09
Great product. Can't find this product at any other merchant. Product has always been received in timely manner. Will continue to purchase this product from this merchant. Read more
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