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Pet Mountain

Pet Mountain

Overall service rating:  Store Rating: 4.5
Reviewed by 1279 customers

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Showing 1-20 of 32 reviews Page 1 2   Next
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Overall Rating:Store Rating: 1.0
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You will be scolded by Customer Service: Shop PetSmart

by , Jan 26, 2013 Rated a Helpful Review
This company must be trying to "save a buck" on shipping.I ordered a $14.99 back up air pump on a Saturday. Shipping was $6.99. It easily could have been sent from California to Wisconsin via USPS Priority mail, using free USPS boxes for ...
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Overall Rating:Store Rating: 1.0
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Rude and useless customer service

by , Jul 3, 2012 Rated a Helpful Review
CUSTOMER SERVICE IS RUDE AND USELESS.  I made a simple request about dog treats and whether they were from CHINA.   Problems with China are well known to all animal owners.  If you look at other pet product companies, they clearly ...
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BUYER BEWARE - Horrible Company!

by , Feb 15, 2012 Rated a Helpful Review
BUYER BEWARE!!!!!  I ordered a bunch of fish supplies (chemicals for water as well as food) and when I got the box some of the chemicals leaked all over the items. Because of their horrible packaging and sending leaky chemicals, I ended up getting ...
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Overall Rating:Store Rating: 1.0
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Poor and very rude!!

by , Oct 1, 2011 Rated a Helpful Review
Their customer service was extremely poor at best and not to mention rude! I needed 20 xsmall pet holders for my sons birthday party favors, I met the deadline given to me their employee as to when to place my order and have it delivered on time. I ...
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Overall Rating:Store Rating: 4.0
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I'm not poutin' with Pet Mountain

by , Jan 21, 2011 Rated a Very Helpful Review
In my quest to check out pet goods websites, I came across PetMountain.com. They looked pretty cool with good prices and a decent flat rate for shipping. I gave them a chance, was satisfied, and ordered again. They’ve earned a place in my ...
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Overall Rating:Store Rating: 5.0
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Best Pet Supply Store Online - Always Happy!

by , Oct 7, 2009 Rated a Helpful Review
PetMountain is the best place to shop for all your pet supplies. They have great deals each week, intelligent customer service who are willing to bend over backwards for you, and fast shipping - (Thank you for using UPS rather than some of the other ...
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Overall Rating:Store Rating: 5.0
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Nice & Easy - Awesome Deals!

by , Sep 10, 2009 Rated a Very Helpful Review
I was making my first order with them so I called in to place my order over the phone to make sure the company was legit (plus I hate putting my cc info online) and the customer service rep was very nice and helped me find everything I needed and then ...
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Overall Rating:Store Rating: 5.0
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Low Price Guarantee, Free Shipping, Friendly Customer Sercvice

by , Sep 10, 2009 Rated a Helpful Review
I was looking to save time and money and PetMountain did that and more for me. Customer service was very helpful and the selection and prices are amazing. I purchased Flossies for my Dog, filter cartridges for my fish tank and a new cat pan for my mom. ...
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Overall Rating:Store Rating: 1.0
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CROOKS! SCAM Artists! THEIVES!

by , Jun 3, 2009 Rated a Helpful Review
I think they are a SCAM!  My wife (who is physically challenged) bought a light bulb and realized within seconds of placing the order that she had mistakenly gotten the wrong length.  The site does not allow for cancellations, so she followed ...
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Overall Rating:Store Rating: 5.0
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AWSOME!!!

by , Oct 29, 2008 Rated a Very Helpful Review
So much selection on dog toys and aquarium equipment! They have the lowest prices I have found online anywhere! Very friendly customer service reps that REALLY help and don't stop until you get what you want. This is my 6th purchase from petmountain and ...
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Overall Rating:Store Rating: 5.0
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Great service, good prices, super selection

by , Sep 7, 2007 Rated a Very Helpful Review
I have just received my second order from Pet Mountain and could not be happier. Prompt shipping, great prices, and super customer service. I ordered two Pondmaster Pumps for my waterfall from them and their prices were 20% lower than anyone else. ...
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Overall Rating:Store Rating: 1.0
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Lousy company
by ,Jul 17, 2013
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Everything was fine until I had to return an item.  After waiting 20 (twenty) minutes on hold, I was told it takes 10 (TEN) days after they recieve the return , to issue a refund.   Are you kidding me ????   What a horrible way
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Overall Rating:Store Rating: 1.0
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TERRIBLE
by ,Jul 9, 2012
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Pet Mountain SUCKS!!!They don't live up to their promise of overnight delivery.I paid $29.99  for overnight delivery when I placed my order on 6/27I didn't receive my product until 7/2I called them and asked them to refund my money and
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Overall Rating:Store Rating: 5.0
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great selection.....great prices.....will definitely be a repeat customer..... five paws up from the beagles!!!! barooooooooooooo
by ,May 22, 2012
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I would definitely order from pet mountain again!!!! Shipping said five to eight business days. I got my order on the sixth business day. I was very pleased with the selection. I was looking for yogurt drops for my dogs. I have five
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WORSE CUSTOMER SERVICE
by ,May 21, 2012
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All I need to say is they have the WORST customer service I have ever seen.  Wanted to add to an order I already placed and instead of notifying me I couldn't add anything they cancel the order.  When I asked the rep why they couldn't have
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Overall Rating:Store Rating: 4.0
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good company very affordible
by ,May 10, 2012
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I needed a new mat for in my German Shepherds crate. Since they get nasty after a while and if I wash them the hair destroys my washer I just buy a new one every so often when i feel he needs one. I was mainly looking for teh cheapest I could find and
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Overall Rating:Store Rating: 1.0
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Indifferent, they do not care
by ,Mar 30, 2012
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Purchased a titanium aquarium heater.  After 3 months the heater no longer worked.  Contacted pet mountain and they said that I needed to resolve the matter with the manufacturer.  They gave 3 numbers, 2 were invalid and the third never
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Overall Rating:Store Rating: 2.0
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Don't believe the stars
by ,Jun 17, 2011
(Not Yet Rated)
I have had a very frustrating experience with Grandinroad, a catalogue company which deals in high-end home products.  I was very unhappy with an outdoor pillow ($49.00 without shipping) and called Customer Service - not satisfied.  I wanted to
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Overall Rating:Store Rating: 1.0
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Negative product reviews are not allowed.
by ,Oct 1, 2010
(Not Yet Rated)
The gravel vacuum kit was terrible, but not worth the hassle of returning.  I submitted a very simple, factual, (albeit overall negative) review of it twice, yet they still do not post it. 
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Overall Rating:Store Rating: 5.0
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Thumbs up!!
by ,May 6, 2010
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I ordered an LED aquarium light from petmountain.com  I was skeptical at first because I'd shopped around and they had the lowest price on this particular model.  My experience has been you get what you pay for, and if you're getting the same
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Showing 1-20 of 32 reviews Page 1 2 Next

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Showing 1-15 of 1,253 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 84   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Jul 15, 2014
(Not Yet Rated)

Good place to find discount prices on fish supplies
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Overall Rating:Store Rating: 5.0
 
Apr 11, 2012
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Best price and reasonable shipping rates. My doggie toothbrushes arrived...
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Overall Rating:Store Rating: 5.0
 
Apr 9, 2012
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Quality of products is very good and received products in a timely manner.
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Overall Rating:Store Rating: 5.0
 
Apr 9, 2012
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great service
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Overall Rating:Store Rating: 5.0
 
Apr 8, 2012
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I have ordered through PetMountain a few times and I am always satisfied with...
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Overall Rating:Store Rating: 5.0
 
Apr 7, 2012
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The only thing that I did not like was I made an on line purchase and I did...
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Overall Rating:Store Rating: 5.0
 
Apr 4, 2012
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Excellent product choices. I received my order faster than expected. All items...
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Overall Rating:Store Rating: 4.0
 
Apr 3, 2012
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it was good
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Overall Rating:Store Rating: 5.0
 
Apr 2, 2012
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Good products and prices.
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Overall Rating:Store Rating: 5.0
 
Mar 30, 2012
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very very good
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Overall Rating:Store Rating: 5.0
 
Mar 30, 2012
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The inventory of merchandise is amazing. I received everything I ordered as...
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Overall Rating:Store Rating: 5.0
 
Mar 30, 2012
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I love shoping at petmountain. Excellent prices, and free shipping if over 49...
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Overall Rating:Store Rating: 5.0
 
Mar 28, 2012
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Good experience
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Overall Rating:Store Rating: 5.0
 
Mar 25, 2012
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Easy order. Great packing. Free delivery. Will order again.
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Overall Rating:Store Rating: 5.0
 
Mar 24, 2012
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great service and price.
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Showing 1-15 of 1,253 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 84 Next