They may send you a display model!!! by gradlife79 ,Oct 14 '09
Ordered Nitro Raiden bindings on sale and received a display model (both were new, but one was clearly marred in a few places and dusty, as if it'd been a display model in the retail stores). I called customer service to see if they could send me a replacement or at least issue me shipping credit, explaining my disappointment at receiving a display model (no mention in the site description).
No credit was offered -- the only option was to do a refund or send back the original. Very disappointing customer service.
Although we paid over $30 for 2-3 day delivery, the shoes did not arrive until 10 days after we placed the order. Fortunately, they were satisfactory - or else we would have had to return them at our own expense. We will go back to Zappos.com, which sends things quickly and pays for returns when necessary. Read more
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Nov 02 '07
The boots were pretty scuffed on the black part which was pretty disappointing. Read more
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Dec 22 '07
The product that I ordered was correct on the packing slip inside the box for both model and size. However, the item in the box was the wrong size but the correct model. I have been busy and have not shipped the item back for replacement. I will do that at the beginning of next week.
Thanks,
PJ Read more
While the phone operators knew essentially nothing about the products (and shouldn't be used as experts in the fields of ski or snowboarding), they were very nice, and the product arrived even before promised (in excellent condition). Peter Glenn is a great resource for a wide variety of winter sports products. It's just a shame they can't be staffed by people who actually participate in these sports and use the products. Read more
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Sep 30 '07
Limited goggle selection but otherwise a well designed web site. Fantastic sell prices when they're offered. Have bookmarked them to keep an eye on things. Read more
i had a great experience. Package arrived on time, well packed, and easy to track. Read more
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Apr 16 '08
The shopping experience was fine, however, the item did not fit, so I had to return it. It is too soon to know how the merchant treats the return. Read more
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