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Jul 21 '03
As indicated in my original survey, the experience of initial order was fine. The experience to then alter the shipping method was a complete mess. Ultimately, the person in charge of my order could not respond to email requests (Pinemeadow's preferred contact method) in less than a day. In responding so slowly, he missed out being able to alter my request. I was ultimately forced to call and handle my change over the phone with someone else. Interestingly, after the shipping change occurred my original person in charge was unaware of the change and indicated nothing could be done.
In the end, this company needs to work on its ability to communicate not only with customers but internally. They have a good product, but a very poor ability to deal with customers.
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Nov 21 '03
Very pleased with great values. I purchased returned merchandise and it was in better condition than what it had been described. Quality appears to be very good.
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Oct 31 '03
Polite, tactful, careful and professional people who heped with the purchase. Apreciated their assistance. And what's more important find the quality of the merchandise to be very good. Have enjoyed several rounds with these new clubs and find them to be very well suited to my game. The club fitting resuled in the best fitted clubs for fairway play that I own. Yes I would and will recommend Pinemeadow to others.
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Jun 23 '08
VERY SATISFIED, APPRECIATE THE FOLLOW-UP
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Apr 07 '07
I'm extremely pleased with the product, and the service as well. This was my second purchase from Pinemeadow, in each incident my expectations have been met. Great job, thanks!
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Jul 16 '07
great service and I will recomend to others
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Jun 25 '07
Good selection and reasonable prices.
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Jun 25 '07
As good as others
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May 27 '07
The product selection was easy as was the entire buying process. Pinemedow followed up on my order and information was porvided to me prior to the shipment of my club. Good job!
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Oct 21 '08
I have shopped there before and will again.
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Feb 16 '04
It was really good, At first I wasn´t sure to shop trough the internet, but now, that I´ve recibed my golf clubs and that I recibed a very good service I now that I can trust this site and the way they work
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May 08 '04
I received a set of Pinemeadow golf clubs for a service award gift from my employer. I ordered the club head covers for my woods. The cover fit well. The onle problem that I have is that I had to order extra covers for my extra woods that don't identify which club I am pulling from the bag. It's a minor detail, but I thought that I would mention it.
Terry Diekman
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Mar 05 '04
My shoppping experience at Pinemeadows was great. There is plenty of info to help select the proper clubs. My order was filled extremely timely and the ability to track the shipment on line with UPS was great. I really like the looks of the clubs I ordered. I think the quality is also there based on a couple of rounds. I really like the hybrid 3 and 4 irons. Much easier to hit than long irons.
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Jan 31 '04
I was notified when the items were shipped. I was told when they would arrive. They came exactly on schedule. I couldn't have imagined a better shopping experience.
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Nov 06 '03
Unusually high degree of customization of golf clubs.
Outstanding prices.
Prompt service.
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