Play.com

From the other ratings it seems that people have had either a really good or really bad experience using this site, what with most of the ratings seeming to be either 5 stars or 1 star. Personally I have used Play.com on a number of occasions and ...

Have you ever felt that you were being ripped off when buying DVDs from the high street?? I know I have, and I get great pleasure from buying 99% of my DVDs from on-line stores, and from one shop in particular, that is Play.com. Why Play? ...

Ordered 3 CDs, they all came individually over 2 weeks. The cases were cracked and broken due to weak packaging. I emailed with problem thinking it wouldnt be a big deal to get new ones sent. The ridiculous response i got was that i return the 3 CD's ...

I've been using play.com for about a year and a half to 2 years now, and have spent in the region of £700 there. I have bought christmas and birthday presents there, as well as a lot for myself, and out of 60 or so orders I have had problems with 2. The ...

I used to think Play.com were fantastic, always delivering what I ordered usually within 3 days with no problems. However, when it comes to their customer service it's just plain awful. I tried ordering a PSP value pack over Christmas when it was stated ...

I've been ordering from Play.com for over 4 years now and they've finally incensed me so much that I have vowed to close my account. 6 weeks ago I tried to order an mp3 player as a present for my husband, at a great price - £70 off the rrp. ...

Horrible! I ordered a Region 1 DVD set on Feb 12th from their PLAYUSA.COM website to have it shipped to me here in the US (same billing & shipping address) and later that day I received an email that my order had shipped and should arrive within 3-5 ...

Having ordered a DVD box set, I was informed by email by Play.com that my credit card details needed updating as the card had expired. There was no main body of the email, it said all this in the subject! I did as I was asked, and my order moved to ...

I went on to Play.com and looked up 3 DVDs that I wanted to purchase and the price totalled EUR 39.97, so I deposited EUR 40.00 into my Visa account. I then purchased these DVDs, the next day I received an email stating that: "When attempting to ...

Just been on the phone to Play.com in regards to a DVD I recieved form them that was faulty. I sent the DVD back to them 5 weeks or so ago, I didn't send it recorded as I didn't have enough money with me at the post office at the time to send it under ...

ordered a nintendo wii and a game, using 3 £40 vouchers i recieved from my wife and sisters, play.com cancelled the order for the wii due to it being my first order and the total being over £200 and they needed to do extra checks on my account, the game ...

I had only one experience with play.com. My very first order (and last)was a zen 8gb mp3 player. It got 'lost' in the post. Unbelievably (I wonder if this is legal?) play will not do anything until 21 days have passed!! I phoned the courier who made an ...

Their customer service is deplorable. There is NO valid contact email address. Seriously. Email to info@play.com bounce with a message "****THIS MAILBOX IS UNATTENDED*****". You have to phone them.

Their helpdesk rep had the nerve to imply that this is to help them deal with queries faster, when it's clearly to discourage people from calling in the first place. Overseas phone calls aren't cheap.

There is no info on when out-of-stock items are due back in. The customer service rep basically told me to keep checking the site. She couldn't tell me if they reorder at regular intervals, or if they wait until they receive a threshold number of orders for a given item, or if they simply reorder on a whim.

They're cheap for DVDs, if the DVD is in stock and you trust your luck not to have a problem which will necessitate contacting their helpdesk.

My advice? Avoid and order from cdwow.com or Amazon instead.

Play.com dispatch their items from the channel Islands and thus avoid charging value added tax.
Have bought two items on the Thursday night and it is now Tuesday, with the status still 'order placed'. 4.5 days and the order is still not confirmed. The items were 'in stock' and still continue to be 'in stock'.
There is a customer service phone number; but the message I receive: 'This service is unavailable'. This is the only customer service contact method I could find on their site (international call for me) and it is unavailable.
Unlike Amazon.co.uk, Play.com do not allow Irish customers to pay in GB£s. Instead the have a € button you press that converts to Euros (at their rate). Play.com's conversion rate for the £/€ is £1 = €1.41. The 'XE' rate is £1 = €1.17 at this time of writing. Play.com keep the extra 24c for every £ spent for themselves.

Hello, ordered an xbox 360 bundle and additional games on 28th December when in stock, on 30th had an email to say ring them to check delivvery address for security, and it was still in stock on 30th. On 12 January still no delivery and their website just said 'order taken'. Called them and customer services said, "sorry have no stock you wont be getting your order". Well thanks a bunch for not informing me before, they would not put the same bundle together for me from their stock using non bundle items. Very very poor. The even sent me the games I ordered at the same time as the bundle but no console to play it on!

have ordered from play lots of times on low value items (cd,s games etc) but would not recommend people buy large items as they handle the sales poorly and are not interested in looking after their existing customers. Use their site to get a better price on the high street, which I wish I had done after xmas. The prime exampl eof a company getting too big too fast and standards dropping.