PrintPal

Updated 1-25-04 I have used Printpal for a long time now and I have not had any problems with them at all. Their service is always on time and just what I ordered. I always receive an email about my order as well as an email when the order has been ...

Printpal.com has always been an excellent source of printer cartridges for me. I use their remanufactured Lexmark Cartridges for all my printing and have never encountered a problem. Their Customer Service Representatives are always helpful and have many ...

Ordered three black replacement cartridges for HP OfficeJet. Price was good and cartridges arrived quickly; however, two of the three do not work. Two emails to support@printpal.com requesting a replacement or partial refund have been ignored. I will not...

I had ordered more than once from Print Pal and never had any bad cartridges arrive until my last order when i received a Color cartridge that only gave RED ink. After contacting the company twice about returning or replacing the cartridge, I received no...

I ordered my cartridges from Print Pal in May of 2002. The cartridges were very poor quality! They worked for two days and then stopped working!

Taken from their website, Print Pal states:
*We offer only the highest quality products....

Ordered ink cartridges. My credit card was charged a day or two later. I never received my cartridges. I emailed 5 times, no response. No one answers the phone. I protested the credit card charge. I hope I get my money back. Don't deal with this...

I placed an order on 11/3/02. I had not received my order
by 11/24/02 and decided to send them an email. I get a reply telling me my order had shipped that day, SO i PLACED THE ORDER ON 11/3/02 and only after my emailing them they decide to go ahead...

I used printpal a number of times successfully for HP recycled ink jet cartridges (C6578 & C6615A). But unfortunately one cartridge didn't work. I have sent them numerous e-mails and tried calling there customer service line with NO RESPONSE. I'll never...

Bought 3 cartridges. 2 of 3 were defective. They would not replace them as I had installed them after my current cartridges ran out, which was past their warranty period. This company has a lot to learn about customer satisfaction....

Beware! No customer service and they're proud of it! No expertise and they defend it! No bargain and they fake it! After buying a new HP printer(LaserJet 1300), I wanted to be prepared and have a second cartridge available on hand. Because there ...

Their cartridges are junk. They blocked up my printer and I can't get a response via e-mail about a refund. I have tried the toll free number and it is always busy...

it has been three weeks since i placed my order and still have not received the merchandise. emails ...

PrintPal is a terrible resource for InkJet Cartridges. Their cartridges are of questionable quality ...

I would NOT recommend these people to my worst enemy. After being a repeat customer several times, they sent me the WRONG ink cartridges recently. Do you they acknowledge that I'm a repeat customer and just offer to exchange it? Do they help me out? Are they even remotely courteous to me? NO! I found them rude and unhelpful and they blamed me for the error even though it was off their website's recommended products for my printer.

Furthermore, they stated that BECAUSE I order from their website and not over the phone, it was certainly my fault. This is incredulous coming from a primarily online company who SAVES money when their customers make online purchases rather than use an expensive sales person.

I assure you I am and IT professional and know what printers I have! Bye bye, Printpal, no more orders from me. You're not worth the trouble and the insult.

Cartridges did not work!!! They will replace the bad ones till the cows come home, but God forbid they send any that last. When I discovered that cartridges would not last, I ordered extras just in case. Well when they did not work, I also was told of the time limit for returns. With many cartridges being sent back and forth, I finally requested my money be refunded. I had been sending e-mails every time I had a problem, so figured there would be no problem.
Funny how the e-mails could not be found when I wanted to stop getting replacements. I went back to the local store, over desperation, but now hope to find a cheaper solution.