Quality Matters Co.

I’ve been shopping on Epinions for a long time, but this is my first review, so I hope it’s a good one.  I have shopped at QualityMatters three times over the last 2 1/2 years and I would recommend them to any of my friends.  They ...

First off, the very poor quality product I purchased was the reason why i'm writing the review. The second reason, was the general lack of professionalism exhibited by this retailer. We bought a Soleus air conditioner unit that literally fell apart upon ...

Quality Matters customer service is a TERRIBLE.   I received damaged merchandise from Quality Matters and immediately contacted them.  Quality Matters proceeded to give me the run around by bouncing me back and forth between them and the ...

Qualiltymatters.com beat all of my expectations. I was shopping for a Vacuum Sealer and qualitymatters had the best price on the sealer and the bags I needed. Other sites had them as well, but for quite a bit more money.  When I called them, they ...

HORRIFIED is how I felt when I opened the box and realized that Quality Matters sold me a used Espresso Machine. After several emails were ignored, I called them to let them know that the espresso machine they sold me was refurbished. I got passed from ...

I purchased a brand called Sunpentown ice maker from quality matters and it was defective. It started leaking after 3 cycles. Customer service at the retailer was decent enough but at the manufacturer it was downright unhelpful, incomprehensible and aggravating. Too bad, but that's the product you are selling so I have to give two thumbs way down.
Updated November 15, 2009. To Qualitymatters.com, kindly stop your blatant attempt at trying to rate this review negatively.  It is embarrasingly obvious that you have created multiple accounts (qualmatters/jerseyheat/flubberlove) to rate this review. This is not only a violation of epinion's guidelines but also demonstrates the complete lack of integrity of your business.  

I bought a hot water dispenser and when it arrive, it was defective! This wasn't the worst part. On the website, they said to email them for return directions and so I wrote them. 4 days go by, and no response. It has now been one week; I still haven't heard from the company, so I am writing them another email. They don't give a hoot if your product doesn't work! Do NOT USE THESE GUYS. If they do not respond to me, I am going to report them to the Better Business Bureau. I hate wasting time with unresponsive retails.

... and I have done plenty of on-line shopping. I've never written one of these other than for an Ebay comment. These guys were so nice and helpful that I actually wanted to let people know.

I found that Quality Matters had the best deal on an Sunpentown (SPT) portable AC, so when I had a question about my order, I called and got someone on the phone who was polite and helpful.

After I got my AC and decided that I wanted some spare parts to hook up in another room, I called and asked if they had some other parts that I didn't see on the site and if they might be able to combine shipping. They added the parts that I wanted and saved me some extra money as well.

These days I'm surprised when a company answers the phone somewhat soon or even speaks English well enough, but they're actually very nice, dedicated people. A rare level of customer service. I'm extremely satisfied and would strongly recommend them.

We bought a Sunpentown ice maker that was defective on arrival. Trying to communicate with Sunpentown customer reps. is near impossible, they were rude and could hardly convey what they were trying to tell me. Eventually I figured they wanted me to return the item and go away. Quality matters is not that bad except for this bad product.

Quality Matters was fantastic! Order arrived quickly and when the dehumidifier stopped working after only a week, they promptly contacted the manufacturer for me, arranged a pick-up of the faulty one, and had the new one delivered... all with no hassle! The dehumidifier works great, I think the first one was just a lemon. As a matter of fact, we ordered a second one for our home in addition to our business.

Great company to do business with. Best price, free shipping and great delivery. Order a Soleus Portable Air Conditioner on 8/11, received 8/18. It was packed great from factory and arrived in fine shape. I do a lot of on-line ordering and this is a Grade A #1 company to do business with. I called customer service to see if the item was in stock, they said it was in stock at the company so I placed the order on-line and am very happy. Will use them again.

My air conditioner arrived 11 days after I ordered it and I only live 2 hours from the area where it was delivered from (with an estimated delivery time of 1-3 business days). Customer service replied quickly, but said that my order had been lost. 2 weeks after I received my air conditioner I came home to find a message on my voicemail from Quality Matters saying that I had received 2 air conditioners and only paid for one, which isn't true. Also, they wanted me to call them back to give them my tracking info, shipping company name that delivered the product, and my personal bank information. My experience with this company has shown that it is very unorganized with serious administrative and logistical issues. However, I'm happy with the air conditioner, it works well and cools nicely, I just wouldn't order from here again.

Researched a ZILLION Portable AC Units and got so confused. I ended up calling Quality Matters and they answer all of my questions. I ended up buying my unit from them and had my item sooner than expected, was able to track where it was right away and the item is great. Thanks for a great on-line shopping experience. I would definately buy from them again!! Price, shipping speed, customer service ALL ARE A++++! Signed...a satisfied customer.

Impeccable customer service and a extreme pleasure to do business with.I will patronize this company again and again.I cannot imagain a better company on the internet or for that matter anywhere.David B. Hetchler Racine Wisconsin.

Great place to buy. Low price, fast FREE shipping. Grinder arrived in good condition and well packed. Customer-Care very helpful and responsive.
  Thank you Quality Matters.