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Rocky Mountain Trail

Rocky Mountain Trail

Overall service rating:  Store Rating: 4.5
Reviewed by 139 customers

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Showing 1-12 of 12 reviews    
Date Rating
Overall Rating:Store Rating: 1.0
 

Replace Customer Service Manager, with someone who'll try to do their job.

by , Feb 19, 2011 Rated a Helpful Review
On 12 Jan 2011 I ordered a jacket from this website.  It shipped the next day.  I'm an active duty military member that is stationed over seas.  The package was sent via USPS and was not tracked by this company.  They said they do not ...
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Overall Rating:Store Rating: 5.0
 

Excellent!!!!

by , Jan 14, 2011 Rated a Helpful Review
I was quite skeptical about ordering from Rocky Mountain Trail after I read some of the reviews.  Many people stated they didn’t get their order in time, they had issues with returns, they couldn’t reach a representative even after ...
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Overall Rating:Store Rating: 1.0
 

horrible!!

by , Jan 11, 2011 Rated a Helpful Review
horrible. i placed an order mid-dec and it stated that it would ship out in 7-10 days. okay a little longer than i wanted but the item was sold out everywhere. i was charged for the item and waited for my shipping confirmation. i never received it. i ...
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Overall Rating:Store Rating: 1.0
 

Horrible

by , Dec 9, 2010
(Not Yet Rated)
I ordered a product from RockyMountainTrail two weeks ago.  I received a confirmation email, they billed my credit card, and I received shipping tracking codes.  The shipping status from UPS only said "billing information was received" for two ...
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Express Reviews
Overall Rating:Store Rating: 1.0
 
A stiff apology is a second insult...
by ,Mar 6, 2013
(Not Yet Rated)
The absolute requirement for shopping at RMT is an immense indulgence towards such "a small company". Be ready to accept their apologies that Rocky Mountain Trail, "as small company", has no international billing, has no proper inventory web status ...
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Overall Rating:Store Rating: 1.0
 
Not Again
by ,Dec 22, 2011
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Honest experience at Rocky Mountain TrailDec 12- paid/ordered jacketDec 14- recieved email to confirm billing addressDec 14- replied to email confirming billing addressDec 16- called customer services to see if item shipped-
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Overall Rating:Store Rating: 1.0
 
COMPLETLEY TERRIBLE!!!!! DISHONEST!!!!
by ,Dec 21, 2010
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ABSOLUTLY HORRIBLE!!!!!   DO NOT BUY FROM THEM!!!!They tricked me into thinking that my order would be in BEFORE Christmas....when is it really coming in....how about January!!!  If I were aware of that; I could have purchased from
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Overall Rating:Store Rating: 1.0
 
TERRIBLE
by ,Dec 21, 2010
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This company will not return calls or emails.  Do not shop here.  There are plenty of other options.  I regret my choice, don't you be
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Overall Rating:Store Rating: 1.0
 
this is one of the worst shopping experiences i had.
by ,Dec 10, 2010
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this is one of my worst shopping experiences. shipping took 22 days plus another wk for delivery... the customer representative was extremely rude... it simply amazed
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Overall Rating:Store Rating: 1.0
 
shipping really bad. still no winter coat for my 9 yr old after 2 weeks
by ,Dec 7, 2010
(Show)
i bought my 9 yr old daughter a north face coat on november 22 and still havent gotten it.  i called 2x and they claim 1] they didnt lose it; and 2] i have to wait 21 days after purchase to initiate search.  i tracked through ups and then usps,
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Overall Rating:Store Rating: 5.0
 
Excellent
by ,Jan 7, 2009
(Not Yet Rated)
Bought a Columbia ski jacket from them.  Good price.  Low shipping cost.  Had to return it for a larger size--my fault not theirs.  Excellent customer service.  Easy to work with.  Would shop with them
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Overall Rating:Store Rating: 5.0
 
Great!
by ,Jun 15, 2007
(Not Yet Rated)
The service here was fast! I was so impressed by the speed in which I got my jacket! I ordered my Jacket on a Monday and it shipped that day! Kudos to Rocky Mountain Trail I will shop there again.
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Showing 1-12 of 12 reviews  

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Showing 1-15 of 134 surveys Page 1 2 3 4 5 6 7 8 9   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Dec 17, 2014
(Not Yet Rated)

It was easy fast and delivered on time
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Overall Rating:Store Rating: 5.0
 
Dec 16, 2014
(Not Yet Rated)

Great product at a good price. Shipping was on-time and easily trackable.
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Overall Rating:Store Rating: 5.0
 
Nov 3, 2014
(Not Yet Rated)

My experience at Rocky Mountain Trail was fantastic! I will do all of my coat...
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Overall Rating:Store Rating: 5.0
 
Jan 9, 2014
(Show)

Awesome!!
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Overall Rating:Store Rating: 5.0
 
Dec 30, 2013
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I was very happy with placing my order the Thursday before Christmas and...
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Overall Rating:Store Rating: 5.0
 
Oct 23, 2013
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Good easily accessible phone customer service. Nice website with 20% off...
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Overall Rating:Store Rating: 4.0
 
Jun 10, 2013
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It was nothing special or great! Just regular on line shopping!
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Overall Rating:Store Rating: 5.0
 
Mar 25, 2013
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Excellent, thanks
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Overall Rating:Store Rating: 5.0
 
Feb 1, 2013
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Quick, great product explanation, and quick response.
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Overall Rating:Store Rating: 5.0
 
Dec 17, 2012
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Great quality, easy and fast purchase.
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Overall Rating:Store Rating: 4.0
 
Dec 6, 2012
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Had to return jacket because I ordered a incorrect size, however service was...
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Overall Rating:Store Rating: 5.0
 
Aug 29, 2012
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I sent a email to cancel my order and did not get a reply.
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Overall Rating:Store Rating: 5.0
 
Aug 20, 2012
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great experience! will use again
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Overall Rating:Store Rating: 5.0
 
Aug 3, 2012
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Pleasure doing business with this company
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Overall Rating:Store Rating: 5.0
 
Jul 25, 2012
(Show)

Very good experience shopping with rocky mountain now and in the past . I will...
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Showing 1-15 of 134 surveys Page 1 2 3 4 5 6 7 8 9 Next