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Rocky Mountain Trail

Rocky Mountain Trail

Overall service rating:  Store Rating: 4.5
Reviewed by 135 customers
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Showing 1-12 of 12 reviews   Back to paged view
Date Rating
Overall Rating:Store Rating: 1.0
 

Replace Customer Service Manager, with someone who'll try to do their job.

by damien1342, Feb 19, 2011 Rated a Somewhat Helpful Review by the Epinions community
On 12 Jan 2011 I ordered a jacket from this website.  It shipped the next day.  I'm an active duty military member that is stationed over seas.  The package was sent via USPS and was not tracked by this company.  They said they do not ...
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Overall Rating:Store Rating: 5.0
 

Excellent!!!!

by jjprest, Jan 14, 2011 Rated a Somewhat Helpful Review by the Epinions community
I was quite skeptical about ordering from Rocky Mountain Trail after I read some of the reviews.  Many people stated they didn’t get their order in time, they had issues with returns, they couldn’t reach a representative even after ...
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Overall Rating:Store Rating: 1.0
 

horrible!!

by mtlotslove, Jan 11, 2011 Rated a Somewhat Helpful Review by the Epinions community
horrible. i placed an order mid-dec and it stated that it would ship out in 7-10 days. okay a little longer than i wanted but the item was sold out everywhere. i was charged for the item and waited for my shipping confirmation. i never received it. i ...
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Overall Rating:Store Rating: 1.0
 

Horrible

by abrooke2008, Dec 9, 2010
(Not Yet Rated)
I ordered a product from RockyMountainTrail two weeks ago.  I received a confirmation email, they billed my credit card, and I received shipping tracking codes.  The shipping status from UPS only said "billing information was received" for two ...
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Express Reviews
Overall Rating:Store Rating: 1.0
 
A stiff apology is a second insult...
by ktanya,Mar 6, 2013
(Not Yet Rated)
The absolute requirement for shopping at RMT is an immense indulgence towards such "a small company". Be ready to accept their apologies that Rocky Mountain Trail, "as small company", has no international billing, has no proper inventory web status ...
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Overall Rating:Store Rating: 1.0
 
Not Again
by mjplatt21,Dec 22, 2011
(Show)
Honest experience at Rocky Mountain TrailDec 12- paid/ordered jacketDec 14- recieved email to confirm billing addressDec 14- replied to email confirming billing addressDec 16- called customer services to see if item shipped-
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Overall Rating:Store Rating: 1.0
 
COMPLETLEY TERRIBLE!!!!! DISHONEST!!!!
by cestbon5,Dec 21, 2010
(Show)
ABSOLUTLY HORRIBLE!!!!!   DO NOT BUY FROM THEM!!!!They tricked me into thinking that my order would be in BEFORE Christmas....when is it really coming in....how about January!!!  If I were aware of that; I could have purchased from
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Overall Rating:Store Rating: 1.0
 
TERRIBLE
by freders,Dec 21, 2010
(Show)
This company will not return calls or emails.  Do not shop here.  There are plenty of other options.  I regret my choice, don't you be
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Overall Rating:Store Rating: 1.0
 
this is one of the worst shopping experiences i had.
by cryptococcus,Dec 10, 2010
(Show)
this is one of my worst shopping experiences. shipping took 22 days plus another wk for delivery... the customer representative was extremely rude... it simply amazed
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Overall Rating:Store Rating: 1.0
 
shipping really bad. still no winter coat for my 9 yr old after 2 weeks
by johnkolb94,Dec 7, 2010
(Show)
i bought my 9 yr old daughter a north face coat on november 22 and still havent gotten it.  i called 2x and they claim 1] they didnt lose it; and 2] i have to wait 21 days after purchase to initiate search.  i tracked through ups and then usps,
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Overall Rating:Store Rating: 5.0
 
Excellent
by chbjr,Jan 7, 2009
(Not Yet Rated)
Bought a Columbia ski jacket from them.  Good price.  Low shipping cost.  Had to return it for a larger size--my fault not theirs.  Excellent customer service.  Easy to work with.  Would shop with them
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Overall Rating:Store Rating: 5.0
 
Great!
by shopmonkey,Jun 15, 2007
(Not Yet Rated)
The service here was fast! I was so impressed by the speed in which I got my jacket! I ordered my Jacket on a Monday and it shipped that day! Kudos to Rocky Mountain Trail I will shop there again.
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Showing 1-12 of 12 reviews Back to paged view

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Showing 1-127 of 127 surveys   Back to paged view
Date Rating
Overall Rating:Store Rating: 5.0
 
Mar 25, 2013
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Excellent, thanks
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Overall Rating:Store Rating: 5.0
 
Feb 1, 2013
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Quick, great product explanation, and quick response.
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Overall Rating:Store Rating: 5.0
 
Dec 17, 2012
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Great quality, easy and fast purchase.
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Overall Rating:Store Rating: 4.0
 
Dec 6, 2012
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Had to return jacket because I ordered a incorrect size, however service was...
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Overall Rating:Store Rating: 5.0
 
Aug 29, 2012
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I sent a email to cancel my order and did not get a reply.
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Overall Rating:Store Rating: 5.0
 
Aug 20, 2012
(Show)

great experience! will use again
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Overall Rating:Store Rating: 5.0
 
Aug 3, 2012
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Pleasure doing business with this company
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Overall Rating:Store Rating: 5.0
 
Jul 25, 2012
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Very good experience shopping with rocky mountain now and in the past . I will...
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Overall Rating:Store Rating: 5.0
 
Jul 25, 2012
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Excellent
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Overall Rating:Store Rating: 5.0
 
Jul 16, 2012
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Great gear on great prices! Thank you!
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Overall Rating:Store Rating: 5.0
 
Jul 9, 2012
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I had checked out the company on the internet and contacted them to make sure...
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Overall Rating:Store Rating: 5.0
 
Jul 4, 2012
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Good overall
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Overall Rating:Store Rating: 5.0
 
Jun 21, 2012
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Great website
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Overall Rating:Store Rating: 5.0
 
Jun 16, 2012
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Very pleased with my purchase and the website. Great prices.
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Overall Rating:Store Rating: 5.0
 
Jun 6, 2012
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first time buyer---friend recommended----very satisfied
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Overall Rating:Store Rating: 5.0
 
Jun 2, 2012
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Every phase of the transaction was outstanding. Unfortunately, the item ran...
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Overall Rating:Store Rating: 5.0
 
May 29, 2012
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I purchased the item for my son in Florida. I merely placed the order and had...
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Overall Rating:Store Rating: 4.0
 
May 29, 2012
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Good and priced well, but I haven't gotten my shipment yet.
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Overall Rating:Store Rating: 4.0
 
Mar 9, 2012
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The jacket was more pricey through Rocky Mountain some of the other stores were...
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Overall Rating:Store Rating: 4.0
 
Feb 25, 2012
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Great experience and great price
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Overall Rating:Store Rating: 5.0
 
Feb 25, 2012
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My experience was excellant and the merchandise was good quality.
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Overall Rating:Store Rating: 5.0
 
Feb 24, 2012
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It is the second time I shop at Rocky Mountain Trail and I didnt have problems...
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Overall Rating:Store Rating: 5.0
 
Jan 26, 2012
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good
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Overall Rating:Store Rating: 5.0
 
Jan 22, 2012
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jansport
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Overall Rating:Store Rating: 4.0
 
Jan 12, 2012
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Had to send item back, but experience was good
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Overall Rating:Store Rating: 5.0
 
Jan 8, 2012
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excellent prices and super fast delivery. Great!
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Overall Rating:Store Rating: 5.0
 
Jan 3, 2012
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I ordered a child's vice adult R TNF Black -LE4 Small Denali jacket by...
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Overall Rating:Store Rating: 5.0
 
Dec 29, 2011
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The product was packaged great and was received within days of ordering, just...
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Overall Rating:Store Rating: 5.0
 
Dec 26, 2011
(Show)

Product was not only cheaper at Rocky Mountain Sports, but also included...
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Overall Rating:Store Rating: 5.0
 
Dec 26, 2011
(Show)

Great shopping experience and great prices. Will definitely check with them...
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Overall Rating:Store Rating: 5.0
 
Dec 23, 2011
(Show)

looked EVERYWHERE & no one had this in stock! So glad I found you :) My...
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Overall Rating:Store Rating: 5.0
 
Dec 22, 2011
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Everything has been fine so far. Half of the order has arrived. The other...
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Overall Rating:Store Rating: 5.0
 
Dec 12, 2011
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Recieved my item on time and my little girl loves it.
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Overall Rating:Store Rating: 5.0
 
Dec 3, 2011
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The items were easily found and in stock. They shipped quickly and were...
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Overall Rating:Store Rating: 4.0
 
Oct 26, 2011
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I had a problem with the online purchase because the confirmation screen...
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Overall Rating:Store Rating: 5.0
 
Oct 6, 2011
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My daughter is very pleased with the jansport backpack and it was the...
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Overall Rating:Store Rating: 5.0
 
Sep 11, 2011
(Show)

They had item we wnated at a great price. Got item quickly - about a week and...
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Overall Rating:Store Rating: 5.0
 
Sep 9, 2011
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I followed a link from the Jansport website which took me directly to the...
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Overall Rating:Store Rating: 4.0
 
Sep 5, 2011
(Show)

I received my rebate on-line and was deducted prior to the purchase.
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Overall Rating:Store Rating: 5.0
 
Sep 5, 2011
(Show)

very happy with backpack
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Overall Rating:Store Rating: 5.0
 
Sep 3, 2011
(Show)

Website was very easy to navigate and to understand.
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Overall Rating:Store Rating: 5.0
 
Aug 31, 2011
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Will consider this merchant in the future, first time using them.
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Overall Rating:Store Rating: 5.0
 
Aug 18, 2011
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The site was extremely easy to navigate and the ordering process was quick and...
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Overall Rating:Store Rating: 5.0
 
Aug 15, 2011
(Show)

I always buy Jansports backpacks for my kids from this site. It seems to be the...
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Overall Rating:Store Rating: 5.0
 
Aug 14, 2011
(Show)

excellent
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Overall Rating:Store Rating: 5.0
 
Aug 11, 2011
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I received my order fast and in good condition. I definitely will use this...
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Overall Rating:Store Rating: 5.0
 
Aug 9, 2011
(Show)

They were one of only 2 or 3 websites that had the back pack my daughter...
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Overall Rating:Store Rating: 5.0
 
Aug 8, 2011
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Good, honest website; easy to navigate, and the had the product I wanted at a...
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Overall Rating:Store Rating: 5.0
 
Aug 4, 2011
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I was thrilled to find a replica of a backpack I carried for more than 20...
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Overall Rating:Store Rating: 5.0
 
Jul 10, 2011
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It was quick and easy... One of the first website that I will check first......
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Overall Rating:Store Rating: 4.0
 
Jun 30, 2011
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Found the item I was looking for with ease and all of the information was right...
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Overall Rating:Store Rating: 5.0
 
Jun 23, 2011
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The experience was uneventful--which is good. Eventful experiences, like...
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Overall Rating:Store Rating: 4.0
 
May 12, 2011
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Very good loved the website
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Overall Rating:Store Rating: 1.0
 
Apr 25, 2011
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Did not recieve what I expected it to be. Lid does not fit pot and I was very...
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Overall Rating:Store Rating: 5.0
 
Apr 4, 2011
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Good experience, very happy with my backpack and headband!
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Overall Rating:Store Rating: 5.0
 
Apr 4, 2011
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Meet expectations: Quality product. Fair and reasonable price. Free shipping....
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Overall Rating:Store Rating: 5.0
 
Feb 21, 2011
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Overall it was good.
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Overall Rating:Store Rating: 5.0
 
Feb 16, 2011
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Great prices! Very easy website to navigate. And love free shipping offers!...
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Overall Rating:Store Rating: 5.0
 
Feb 10, 2011
(Show)

The shipping took a little longer than expected - 1 & 1/2 weeks.
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Overall Rating:Store Rating: 5.0
 
Feb 2, 2011
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Fast and good
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Overall Rating:Store Rating: 5.0
 
Jan 23, 2011
(Show)

I had a difficult time locating these pants and was very happy to find it at...
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Overall Rating:Store Rating: 5.0
 
Jan 21, 2011
(Not Yet Rated)


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Overall Rating:Store Rating: 5.0
 
Jan 19, 2011
(Show)

Excellent site, I found exactly what I was looking for. I was even able to use...
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Overall Rating:Store Rating: 5.0
 
Jan 15, 2011
(Show)

Awesome company, awesome prices. Will definitely shop here again! Very...
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Overall Rating:Store Rating: 5.0
 
Jan 12, 2011
(Show)

They said it would be a couple wks and it was. Happy with product and service.
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Overall Rating:Store Rating: 4.0
 
Jan 7, 2011
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just found it a bit strange that the order was trackable through ups until the...
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Overall Rating:Store Rating: 5.0
 
Jan 4, 2011
(Show)

very nice to deal with, minor shipping mistake, merchant fxed to my...
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Overall Rating:Store Rating: 3.0
 
Jan 4, 2011
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The web site was easy to navigate, but I placed an order on Dec. 25 (I realize...
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Overall Rating:Store Rating: 2.0
 
Jan 2, 2011
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Order was delayed and when I called I didn't get to talk to anyone live....
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Overall Rating:Store Rating: 5.0
 
Dec 30, 2010
(Show)

Found the right jacket and size for my grandchild, who requested this item....
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Overall Rating:Store Rating: 3.0
 
Dec 30, 2010
(Show)

Order was said to take 7-10 days to process we are at day 10 now with no...
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Overall Rating:Store Rating: 1.0
 
Dec 27, 2010
(Show)

This order was placed on 12/11, and my account charged on 12/13, when I was...
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Overall Rating:Store Rating: 4.0
 
Dec 27, 2010
(Show)

all went as expected
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Overall Rating:Store Rating: 5.0
 
Dec 26, 2010
(Show)

Excellent transaction. Item actually arrived sooner that expected. Thank-you...
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Overall Rating:Store Rating: 3.0
 
Dec 23, 2010
(Show)

some email regarding delivery status would be good
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Overall Rating:Store Rating: 5.0
 
Dec 21, 2010
(Show)

good service
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Overall Rating:Store Rating: 5.0
 
Dec 20, 2010
(Show)

My Experience was great! Very easy to use web site and my order came quickly..
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Overall Rating:Store Rating: 5.0
 
Dec 20, 2010
(Show)

Easy Purchase.
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Overall Rating:Store Rating: 4.0
 
Dec 20, 2010
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Glad to find the product I needed for a gift.Shopping online was easy but as of...
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Overall Rating:Store Rating: 5.0
 
Dec 19, 2010
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This merchant was found to have the jacket at the lowest price by including a...
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Overall Rating:Store Rating: 5.0
 
Dec 18, 2010
(Show)

It was swell!
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Overall Rating:Store Rating: 2.0
 
Dec 17, 2010
(Show)

I think that after this experience with Rocky Mountain Trail, i will never...
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Overall Rating:Store Rating: 3.0
 
Dec 17, 2010
(Show)

I Recived my purchase in USPS mail on the 12/15th. Your shipping method is...
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Overall Rating:Store Rating: 5.0
 
Dec 16, 2010
(Show)

pleasant experience
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Overall Rating:Store Rating: 5.0
 
Dec 15, 2010
(Show)

I was very pleased with my shopping experience. Thank you very much.
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Overall Rating:Store Rating: 5.0
 
Dec 6, 2010
(Not Yet Rated)

this order was placed on 11/26 and I have not received the item yet. I checked...
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Overall Rating:Store Rating: 5.0
 
Dec 4, 2010
(Show)

Shortly after I order my merchandise I received a brief e-mail letting me know...
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Overall Rating:Store Rating: 5.0
 
Dec 3, 2010
(Show)

Lower price than my local store.
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Overall Rating:Store Rating: 4.0
 
Nov 26, 2010
(Show)

a good experience.
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Overall Rating:Store Rating: 5.0
 
Nov 23, 2010
(Show)

process went very smoothly. Price was good and there was no shipping charge.
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Overall Rating:Store Rating: 5.0
 
Nov 20, 2010
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The tracking with UPS was somewhat confusing. Their site told me that the...
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Overall Rating:Store Rating: 5.0
 
Nov 19, 2010
(Show)

I'm very happy with my purchase. It is exactly what I was looking for and...
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Overall Rating:Store Rating: 4.0
 
Nov 18, 2010
(Show)

No I would not order from them due to my location. I did not select a merchant...
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Overall Rating:Store Rating: 5.0
 
Nov 16, 2010
(Not Yet Rated)

Already ordered "my" sleeping bag!
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Overall Rating:Store Rating: 5.0
 
Nov 15, 2010
(Not Yet Rated)

Question #6 does not apply...Order was done over the internet, but survey does...
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Overall Rating:Store Rating: 5.0
 
Nov 3, 2010
(Show)

I especially liked the zoom feature, product specifications and selection when...
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Overall Rating:Store Rating: 5.0
 
Nov 1, 2010
(Not Yet Rated)

The item arrived on-time and in good condition. I was very satisfied with the...
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Overall Rating:Store Rating: 4.0
 
Oct 29, 2010
(Not Yet Rated)

Simple and easy
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Overall Rating:Store Rating: 4.0
 
Oct 20, 2010
(Not Yet Rated)

I am have to purchase here!
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Overall Rating:Store Rating: 5.0
 
Sep 15, 2010
(Not Yet Rated)

Hadn't heard of these guys before but their prices were amazing and I like...
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Overall Rating:Store Rating: 5.0
 
Sep 13, 2010
(Show)

very pleasant company to work with. this was my 2nd time ordering from Rocky...
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Overall Rating:Store Rating: 5.0
 
Sep 10, 2010
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I appreciate the discount that was applied to my order.. a penny saved is a...
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Overall Rating:Store Rating: 5.0
 
Sep 9, 2010
(Show)

Extremely satisfied.
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Overall Rating:Store Rating: 2.0
 
Sep 7, 2010
(Show)

No conf. leters, no tracking letters, no answers from costomer service.
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Overall Rating:Store Rating: 4.0
 
Sep 3, 2010
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Expected it a day earlier
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Overall Rating:Store Rating: 5.0
 
Sep 3, 2010
(Show)

Once upon a time, a long tine ago, in a galaxy far, far away......
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Overall Rating:Store Rating: 5.0
 
Sep 3, 2010
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Exactly the same items as Sport Authority but almost 15% cheaper
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Overall Rating:Store Rating: 5.0
 
Sep 3, 2010
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Easy, on time, no problems
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Overall Rating:Store Rating: 5.0
 
Sep 2, 2010
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The only thing I want to note: if you divide an order into parts and ship them...
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Overall Rating:Store Rating: 1.0
 
Aug 29, 2010
(Show)

I paid extra for 3 day shiping it took 7 days because they waited till fri to...
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Overall Rating:Store Rating: 5.0
 
Aug 28, 2010
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I do not usually buy anything online, but I found it very easy and I felt like...
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Overall Rating:Store Rating: 5.0
 
Aug 24, 2010
(Show)

Great selection of high quality merchandise. My child had fun searching for the...
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Overall Rating:Store Rating: 4.0
 
Aug 23, 2010
(Show)

Got what I wanted at a small discount and delivered on time.
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Overall Rating:Store Rating: 5.0
 
Aug 15, 2010
(Show)

RMT had a great selection of the rolling backpacks that are specifically made...
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Overall Rating:Store Rating: 5.0
 
Aug 12, 2010
(Show)

The product was delivered by USPS so tracking was limited. Rocky Mountain Trail...
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Overall Rating:Store Rating: 5.0
 
Aug 12, 2010
(Show)

It was good, I would rather shop online sometimes rather than go to the store.
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Overall Rating:Store Rating: 2.0
 
Aug 12, 2010
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I completed my order on Monday, August 02, 2010. There was not in a proper way...
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Overall Rating:Store Rating: 5.0
 
Aug 8, 2010
(Show)

Very satisfied. Would shop this site again.
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Overall Rating:Store Rating: 5.0
 
Jul 29, 2010
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Very convenient & good value.
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Overall Rating:Store Rating: 5.0
 
Jul 19, 2010
(Show)

Great Experience.
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Overall Rating:Store Rating: 4.0
 
Jul 17, 2010
(Not Yet Rated)

very easy to use
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Overall Rating:Store Rating: 5.0
 
Jul 12, 2010
(Not Yet Rated)

excellent. and great price.
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Overall Rating:Store Rating: 5.0
 
Jul 11, 2010
(Not Yet Rated)

The shipping was fast and the item was as described.
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Overall Rating:Store Rating: 5.0
 
Jul 4, 2010
(Not Yet Rated)

They had the best price for this backpack online.
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Overall Rating:Store Rating: 5.0
 
Jun 20, 2010
(Not Yet Rated)


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Overall Rating:Store Rating: 5.0
 
Jun 17, 2010
(Not Yet Rated)

great delivery--on time
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Overall Rating:Store Rating: 5.0
 
Jun 17, 2010
(Not Yet Rated)

excellent
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Showing 1-127 of 127 surveys Back to paged view