Rosenberry Rooms

Why do people like Amazon? Because they communicate well and treat you like a valued customer. Despite what i'd read about this store i decided to order a High Chair from them because while other online stores listed the same highchair as backordered, Rosenberry rooms listed the item as "usually ships in 3-5 business days" - great! i pulled the trigger. unfortunately it was either a ruse, or just incompetence. I got an order confirmation and a link to check my order status - but for a few days it remained blank under 'order status' - after 1 week and NO status update on my order i finally called to find out the product was back ordered! I cancelled the order and asked for a confirmation email - it's been a week and NO confirmation and NO credit issued to my card yet. Beware of this amateur outfit!

Horrible Return Policy!

I received 4 diaper bags for Christmas gifts and tried to return 3 of them. Ok, so it was impossible to return them within the 10 day return window due to the buyer being out of the country (they needed their credit card information).

I have a new baby so it's not the highest priority on my list to send these bags back right away. When I did send the bags back they refused them.

DO NOT SHOP HERE!!!!!

I ordered a diaper bag here, got extremely quick shipping. Unfortunately, I did not like the diaper bag and returned it for a refund with ease. Customer service was excellent!

I absolutely love Rosenberry Rooms and shop there frequently! They have phenomenal customer service and the greatest variety of children's merchandise. After reading some of the other comments here, I have to state that these customers obviously don't understand how retail works. Retailers are at the mercy of their manufacturers. The customer who stated that she registered for baby shower gifts and had not yet received three of them, isn't realizing that Rosenberry Rooms is not the company who manufactures and ships the items. They can't control the production speed of the goods.
I have had wonderful experiences each and every time. Their customer service team is top notch and of all the online children's boutiques out there, this company ranks highest in my book!

EXCELLENT CUSTOMER SERVICE!!!
I was leery of ordering because I had needed the item quickly. I spoke with a customer service rep at Rosenberry Rooms and explained to them my situation. They gave me personal care without any extra expense. Even though they offered a quicker shipping service, I took my chances and still received the item before my deadline. I would definitely order from them again. My child loves the furniture and I love it too! ~Customer in Weatherford, Texas.

Not happy with purchase! Poor customer service. Have yet to reply to three requests over 3 weeks old!!!! I am extremely disappointed!

DO NOT REGISTRY HERE IF YOU WANT GIFTS AT SHOWER. Registered for baby shower and have yet to receive any gifts. 3 people made purchases (3 weeks ago). No notification of a delay was sent. When we contacted RR, took 28 hours for reply.

Update:  The product arrived before the month was out and we are happy with the quality of the rug.  I feel it is only fair to change recommendation to at least neutral.



After purchasing a rug I noticed that our card had been charged but I had not received an email confirming shipping.  Most reputable businesses in my experience charge the card only after the item has shipped.  I emailed their customer service for a tracking number and a rep replied that the rug was custom made.  It would take another two weeks before shipping by her estimate.  If the rug does ship in two weeks that would be a total time of about a month.  I also wonder what they mean by "custom" made.  Hopefully, I will be satisfied with the quality of the rug if and when it arrives.  My mistake-- search reviews before ordering anywhere.